Subject: Re: AWB# 2990813803 - SO# 700243538
From: Ronald Gaviola <[email-masked]>
To: "Monica Saldanha (DHL AE)" <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "Hesham Hatem (DHL AE)" <[email-masked]>, "Vithal Moolya (DHL AE)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Thu, 13 Aug 2020 10:58:31 +0400
List-Id: <ccteam.mumzworld.com>

@Hesham Hatem (DHL AE) <[email-masked]>

We are not getting the exact support that we need. Could you please
intervene here and escalate directly to DHL egypt that we have to proceed
with delivery.

Regards,
Ronald

On Thu, Aug 13, 2020 at 10:00 AM Monica Saldanha (DHL AE) <
[email-masked]> wrote:

> Dear Ronald
>
>
>
> Thanks for the email . I have responded on the subject shipment yesterday
> attached fyi
>
>
>
> As  per our destination  clearance team  the RTO was requested from
> consignee as she found Egypt customs procedures extremely complicated for
> her to clear the shipment , shipment will RTO via awb 4881166581within 30
> working days . Since the days consumed for RTO is on a higher side she has
> raised a complain as well at Egypt as to why the RTO PROCESS IS long .
>
>
>
> Now to hold the RTO PROCESS  Consignee has to  re-contact with DHL and
> advise directly  otherwise holding the RTO process is difficult
>
>
>
> Please follow up at your end to  contact with CNEE and advise final
> instructions.   Confirmation is awaited from your end .
>
>
>
> Monica Saldanha
>
> Sr Advisor Kad
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
>
>
> Phone: +971 4 2924118
>
>
>
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> *Sent:* Wednesday, August 12, 2020 9:12 PM
> *To:* Radwa Ali <[email-masked]>; Monica Saldanha (DHL AE) <
> [email-masked]>; Hesham Hatem (DHL AE) <[email-masked]>;
> Vithal Moolya (DHL AE) <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>; ae.mumzworld <[email-masked]>
> *Subject:* Re: AWB# 2990813803 - SO# 700243538
>
>
>
> Hello Monica,
>
>
>
> Please update us her.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Aug 12, 2020 at 4:41 PM Ronald Gaviola <[email-masked]>
> wrote:
>
> +Monica Saldanha (DHL AE) <[email-masked]> +Hesham Hatem (DHL AE)
> <[email-masked]> +Vithal Moolya (DHL AE) <[email-masked]>
>
>
>
> As discussed on a call, the best solution here is to proceed with the
> delivery. Let's clear the shipment and deliver it to the customer.
>
>
>
>
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Wed, Aug 12, 2020 at 2:39 PM Radwa Ali <[email-masked]> wrote:
>
> Hi Ronald and Eugene,
>
>
>
> Please advise what is causing the delay here? this is shipped since July
> 9th.
>
> She called DHL and they advised the shipment is in customs and they said
> the health department is refusing to release the package.
>
> She was advised to return it and that it will take 4 weeks.
>
> This is an item that has cost her 10,000 EGP and now we can't deliver it
> or refund it.
>
> Please advise on this ASAP.
>
> Return tracking number : 488166581
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
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