Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Rukhsana Zafar <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>, Abdelmohsen basha <[email-masked]>, Alina D'Souza <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Thu, 13 Aug 2020 09:16:09 +0400
List-Id: <ccteam.mumzworld.com>

On 13-08-2020 08:57 AM, Naib Khan wrote:

> +Road Rider Customer Support +Road Rider +Muhammad Ayoub  
> 
> Please collect today without fail ASAP. 
> 
> CRA_AR_RE12999  
> 
> Regards. 
> Naib 
> 
> On Thu, 13 Aug 2020 at 08:54, Naib Khan <[email-masked]> wrote: 
> Hi Shady, 
> 
> Collected and handed over to the returned Team. 
> 
> Regards. 
> Naib 
> 
> On Thu, 13 Aug 2020 at 08:47, Shady Elgendy <[email-masked]> wrote: 
> @Naib Khan Is this done?  
> ᐧ 
> 
> On Wed, Aug 12, 2020 at 10:45 AM Abdelmohsen basha <[email-masked]> wrote: 
> @naib pkease arrange the collection today 
> 
> On Wed, 12 Aug 2020, 10:38 am Alina D'Souza, <[email-masked]> wrote: 
> 
> Hi Abdelmohsen / Naib, 
> 
> Arrange collection asap. CRA IS refunded as the replacement item was reshipped, customer does not want the replacement 
> 
> Cannot create another CRA, a replacement was provided however the customer was refunded as its defective again 
> 
> SHEET IS updated twice as i mentioned above please collect asap 
> 
> Regards, 
> Alina 
> 
> On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <[email-masked]> wrote: 
> Sorry for the inconvenience, this CRA is mentioned twice on the tracker, on netsuite is already refunded. 
> 
> Thanks 
> 
> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <[email-masked]> wrote: 
> Hello Naib, 
> 
> As per tracker item still on collection initiated phase and still I have no hand over email mentioning this CRA, Item still with lastmile team. 
> 
> Thanks 
> 
> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote: 
> Hi Radwa, 
> 
> Item collected and handed over to the return team confirmed. 
> 
> @Abdelmohsen basha please assist. 
> 
> Regards. 
> Naib 
> 
> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote: 
> 
> Hi @Mohamed Magdy, 
> 
> Please advise what's the status.
> 
> The CRA is refunded and the item is not picked up. 
> 
> Best Regards, 
> 
> _Radwa Ali_
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com [1]
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> From: Rukhsana Zafar <[email-masked]> 
> Sent: Tuesday, August 11, 2020 10:31 AM
> To: Alina D'Souza <[email-masked]>
> Cc: Mary Anne Agapito <[email-masked]>; Naib Khan <[email-masked]>; Mohamed Magdy <[email-masked]>; Eugene Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>; Shady Elgendy <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>; Radwa Ali <[email-masked]>
> Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999 
> 
> On 11-08-2020 10:27 AM, Alina D'Souza wrote: 
> 
> Hi Naib. 
> 
> Please arrange collection 
> 
> @Mohamed Magdy please advise the item not collected CRA is refunded cant create another CRA  
> 
> Regards, 
> 
> Alina 
> 
> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]> wrote: 
> 
> Hi Eugene and Naib, 
> 
> The refund is pending because of this issue. The customer is extremely upset until now he hasn't received his money back 
> 
> Please ensure the item will be collected tomorrow without any fail.  
> 
> Thank you  
> 
> Warm Regards, 
> 
> Mary Anne Agapito
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE
> 
> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]> wrote: 
> 
> Hi Naib / EUgene, 
> 
> Arrange collection asap. CRA IS refunded  
> 
> Cannot create another CRA, a replacement was provided however the customer was refunded as its defective again 
> 
> SHEET IS updated please collect asap 
> 
> Regards, 
> 
> Alina 
> 
> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]> wrote: 
> 
> Hello Team, 
> 
> Please check on this, customer is following up on the refund and saying that item is still not collected until now but CRA has been refunded. 
> 
> We need to raise refund escalation asap. 
> 
> Please advise.  
> 
> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]> wrote: 
> 
> Hello Team, 
> 
> Please check on this, the customer is following up on refund and the item is still not collected but CRA is already refunded? 
> 
> Please push the collection tomorrow without fail . 
> 
> SHIP TOMohamed Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map 
> 
> SHIP AREAAl Mushrif 
> 
> SHIP PHONE971501290010 
> 
> Thank you.  
> 
> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote: 
> 
> Hi @[email-masked], 
> 
> Please arrange for this pick up tyo be done today or tomorrow maximum as it has been pending for too long 
> 
> SHIP TOMohamed Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map 
> 
> SHIP AREAAl Mushrif 
> 
> SHIP PHONE971501290010 
> 
> Best Regards, 
> 
> _Radwa Ali_
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com [1]
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE 
> 
> -- 
> 
> Regards,
> 
> Angeli Fontillas
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com [1]
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w:
www.mumzworld.com [1]
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
PO Box 500245, Dubai, UAE

Dear Team, 

We will check and we will do the needful

-- 

Priyanka Jadhav 

Operations Cum Sales Coordinator
+ 971 565268107 
  -- 

Dear Team, 

Greeting of the day, 

We will collect the shipment ASAP.

-- 
Priyanka Jadhav 
Operations Cum Sales Coordinator
+ 971 565268107 

Links:
------
[1] http://www.mumzworld.com/