Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Abdelmohsen basha <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Maricris <[email-masked]>, Arjun <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked], Denmark A <[email-masked]>
Date: Thu, 13 Aug 2020 08:39:32 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina,

Please advise when we shall ship the item back to the customer.

Thanks

On Wed, 12 Aug 2020 at 13:27, Abdelmohsen basha <[email-masked]> wrote:

> Hello Alina,
>
> Replacement or repair shall be within 1 week of purchasing as per the
> vendor.
>
> Thanks
>
> On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:
>
>> Hi Abdelmohsen,
>>
>> Is there no warranty or repair on this
>>
>> Can we fix the wheels for her?
>>
>> Regards,
>> Alina
>>
>> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Alina,
>>>
>>> As per the below emails, kindly inform the customer that we will send
>>> the item back as it already passed the period on which we can proceed the
>>> return.
>>>
>>> Waiting for your feedback.
>>>
>>> Thanks
>>>
>>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Maricris,
>>>>
>>>> So we don't have any option to help our valued customer for this
>>>> matter?
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]> wrote:
>>>>
>>>>> Hi Denmark,
>>>>>
>>>>>
>>>>>
>>>>> As I checked the last purchased of this SKU was on 6 – July but item
>>>>> returned to us on 23-July.
>>>>>
>>>>> So, this item complaint by your customer was purchased more than a
>>>>> month, we have a clear policy for b2b orders, if item is manufactured
>>>>> defect, we can replace or repair the item maximum of 7days from the date of
>>>>> purchased.
>>>>>
>>>>>
>>>>>
>>>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>>>> available stock of this item.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *BEST REGARDS**...*?
>>>>>
>>>>> *Maricris Pati*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>>
>>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971
>>>>> 4 2476799  | Mobile : +971 566454542
>>>>>
>>>>> www.algt-me.com
>>>>>
>>>>>
>>>>>
>>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>>> necessary*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Denmark A [mailto:[email-masked]
>>>>> <[email-masked]>]
>>>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>>>> *To:* Ivy; Abel
>>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza;
>>>>> Michael Rolle; Abdelmohsen basha
>>>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber Trike
>>>>> Evo Plus 3-in-1 // Defective
>>>>>
>>>>>
>>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>>
>>>>> Return Reason:doesnt_work_or_defective
>>>>> Comments :I have received this bike and was as Eid gift for my friends
>>>>> baby girl, box was opened and fixed yesterday and noticed that the bike is
>>>>> unbalanced from tires as the front tire to the right side and not straight
>>>>> as shown in picture even though it has been fixed properly I need to
>>>>> replace it with a proper one
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Stay HOME Stay SAFE…
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>