Subject: Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64218126 >>
From: Ronald Gaviola <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, Customer Care Team <[email-masked]>
Date: Wed, 12 Aug 2020 21:14:10 +0400
List-Id: <ccteam.mumzworld.com>

+ae.mumzworld <[email-masked]>

Please let's stick with the plan. Let's deliver the package returning a
package is not solution

Please share an update tomorrow.

Regards,
Ronald

On Wed, Aug 12, 2020 at 5:14 PM <[email-masked]> wrote:

> Hi Radhwa
>
> Due to a technical problem, Customs authorities unable to complete the
> return process, they have no estimate time to be resolved (Min 30 working
> days)Our management team have escalated the case to customs authorities and
> they are trying the best to get finalized
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Vinayak Thapa*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64218126
> >>
> >> Sent: Wed, 12 Aug 2020 16:28:06 UTC+04:00
> >>
> >>
> Hi  *Vinayak,*
> *The customer requested the return as this is what the CSR suggested when
> she called the DHL help desk.*
> *Can you advise with ETA for return ?*
>
> * >> *
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> >>
> >>
>
> >>
>
>
> >>
> On Wed, Aug 12, 2020 at 2:58 PM <[email-masked]> wrote:
> >>
>
>> Hi Radwa
>>
>>
>> >>
>>
>> Please find the below updates
>>
>>
>> >>
>>
>> "Please be informed that consignee contacted (Ms. Manal / 01000887936)
>> and provided required paperwork for clearance (Personal ID Copy) and
>> shipment was under customs inspection process but she requested for return
>> & shipment is currently under return process under  AWB # 4881166581.Please
>> be informed that due to a technical problem, Customs authorities unable to
>> complete the return process, they have no estimate time to be resolved (Min
>> 30 working days)Our management team have escalated the case to customs
>> authorities and they are trying the best to get finalized "
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>>
>> >>
>>
>> >>
>> Best Regards,
>>
>> >>
>>
>> >>
>> *Vinayak Thapa*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: AWB# 2990813803 - SO# 700243538
>> >> Sent: Wed, 12 Aug 2020 14:38:57 UTC+04:00
>> >>
>> >>
>> Hi Ronald and Eugene,
>>
>> >>
>> Please advise what is causing the delay here? this is shipped since July
>> 9th.
>> She called DHL and they advised the shipment is in customs and they said
>> the health department is refusing to release the package.
>> She was advised to return it and that it will take 4 weeks.
>> This is an item that has cost her 10,000 EGP and now we can't deliver it
>> or refund it.
>> Please advise on this ASAP.
>> Return tracking number : 488166581
>>
>> >>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>> >>
>> >>
>>
>>
>> >>
>>
>>
>