Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Abdelmohsen basha <[email-masked]>
To: Mark Anthony <[email-masked]>
Cc: Denmark A <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Wed, 12 Aug 2020 16:50:04 +0400
List-Id: <ccteam.mumzworld.com>

@Mark Anthony <[email-masked]>  Thanks for your cooperation

@Denmark A <[email-masked]> Please proceed

On Wed, 12 Aug 2020 at 15:22, Mark Anthony <[email-masked]>
wrote:

> Hi Basha,
>
> As per below mail from your team, he checked the item and there is no
> damage indicated. Anyhow, as our support we will accept the item for our
> further checking. But we will not take it as a return if we found that the
> item been used and not faulty item.
>
>
>
> Going forward, pls provide us the reason of damage, photo and proof of
> purchase for us to evaluate your damage report.
>
>
>
> Regards,
>
> Mark
>
> *From:* Abdelmohsen basha <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 1:02 PM
> *To:* Mark Anthony <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; Hazaroddin Syed Ibrahim <
> [email-masked]>; TTC-Ecommerce-UAE <[email-masked]>;
> Amir Demian <[email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> Furqan <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
> Cozy Coupe // DAMAGED
>
>
>
> Hello Mark,
>
>
>
> Kindly accept shipping the item to your premises so better inspection can
> take place.
>
>
>
> Thanks
>
>
>
> On Sun, 12 Jul 2020 at 09:38, Abdelmohsen basha <[email-masked]>
> wrote:
>
> Hello Mark,
>
>
>
> I personally check the item and no damage is indicated by sight, may be
> some kind of technical damage, I prefer you evaluate this by yourself.
>
>
>
> Thanks
>
>
>
> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
> [email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Thank you for your email.
>
> As I have mentioned to you previously, pls provide the specific damage and
> date of purchase. We cannot just accept the item without an idea regarding
> on the damage of the item.
>
>
>
>
>
> Best Regards,
>
>
>
>
>
>
>
>
>
> www.toytriangle.com
>
> <https://www.facebook.com/ToyTriangle/>
> <https://www.instagram.com/toytriangle/>
> <https://www.youtube.com/ttcmena>
> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>    <https://twitter.com/toytriangle>
> <https://www.snapchat.com/add/toytriangle>
>
> *Mark Aclan*
>
>
>
> *M*: +971 56 919 8799
> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>
> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>
> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, July 12, 2020 8:22 AM
> *To:* Mark Anthony <[email-masked]>
> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> Furqan <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
> Cozy Coupe // DAMAGED
>
>
>
> Dear Mark,
>
>
>
> Please update .
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]> wrote:
>
> Dear Mark,
>
>
>
> Please accept and evaluate the item further.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
> [email-masked]> wrote:
>
> Hi Denamrk,
>
>
>
> Were you able to tell us what’s the specific damage?
>
>
>
> Best Regards,
>
>
>
>
>
>
>
>
>
> www.toytriangle.com
>
> <https://www.facebook.com/ToyTriangle/>
> <https://www.instagram.com/toytriangle/>
> <https://www.youtube.com/ttcmena>
> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>    <https://twitter.com/toytriangle>
> <https://www.snapchat.com/add/toytriangle>
>
> *Mark Aclan*
>
>
>
> *M*: +971 56 919 8799
> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>
> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>
> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, July 09, 2020 12:35 PM
> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
> [email-masked]>; [email-masked];
> [email-masked]; [email-masked]; [email-masked];
> Furqan <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy
> Coupe // DAMAGED
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer comment : DAMAGED
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>