Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
From: Angeli Fontillas <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Wed, 12 Aug 2020 16:46:23 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Customer called in again to follow up

Customer said that address was different on his invoice that is why he is
not able to provide the documents.

Please confirm what is the address you have as the correct shipping address
should be the same as the below address.

*SHIP TO*

*khizar hussaincollege road15/2chennai tamil nadu 600006India Map*
*SHIP AREA*
*SHIP PHONE**+919240000000*

Thank you

On Wed, 12 Aug 2020 at 15:16, ae.mumzworld via customer care <
[email-masked]> wrote:

> Hi Yaseen
>
>
> Apologies.
>
>
> Please find the correct updates as below
>
>
> "called on 9240000000, spoke with Mr.Khizar, he said he spoke with
> shipper. he said the address will get changed.IN customs will not allow us
> to change the new consignee for the clearance. As per AWB addressed
> consignee need to provide the KYC documents."
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Vinayak Thapa*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
> >> Sent: Wed, 12 Aug 2020 15:08:23 UTC+04:00
> >>
> >>
> Hi Team,
> >>
>
> >>
> The customer confirmed that he received a call from DHL that the address
> is wrong and this why the shipment is stuck
>
> >>
>
>
> >>
> On Tue, Aug 11, 2020 at 11:05 PM <[email-masked]> wrote:
> >>
>
>> Hi Yaseen,
>>
>>
>> >>
>>
>> Good day.
>>
>>
>> >>
>>
>> The shipment is held at customs. The consignee proof of ID, is required.
>>
>>
>> >>
>> Should you require any further assistance, please contact me directly.
>>
>> >>
>>
>> >>
>> Best Regards,
>>
>> >>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> >>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>> >>
>>
>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>>
>> >>
>>
>>
>> >>
>> >>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked]
>> >> Subject: SO#600936948 // 2301188223
>> >> Sent: Tue, 11 Aug 2020 10:02:26 UTC+04:00
>> >>
>> >>
>> Hi Team,
>>
>> >>
>> Please arrange the delivery at the soonest, the customer is following up
>>
>> >>
>> khizar hussain
>> >> college road
>> >> 15/2
>> >> chennai tamil nadu 600006
>> >> India Map
>> >>
>> SHIP AREA
>> >>
>> SHIP PHONE+919240000000
>>
>> >>
>> --
>> >>
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> >> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>> │ w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>
>
> >>
>
> --
> >>
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> >> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>  w: www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE