Subject: Re: Sales Order # 600919398 - ZGT-BN1G
From: Radwa Ali <[email-masked]>
To: April De Torres <[email-masked]>
Cc: [email-masked], lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Denmark A <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, Abdalla Basabra <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 16:46:12 +0400
List-Id: <ccteam.mumzworld.com>

Hi April,
This has been ready since July.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Aug 12, 2020 at 4:36 PM April De Torres <[email-masked]> wrote:

> Radwa,
>
> Is this sure ready? My driver is coming often to them. We made 2
> collections this week. If this is ready, how come it was not given to the
> driver our?
>
>
>
>
> On Wed, Aug 12, 2020 at 4:23 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi @April De Torres <[email-masked]> ,
>> Can you please assist with collecting this with the next pick up ?
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, Aug 5, 2020 at 2:09 PM <[email-masked]> wrote:
>>
>>> Hi @[email-masked] <[email-masked]> This is pending for
>>> a long time.
>>>
>>> @[email-masked] <[email-masked]> Can you please ensure
>>> someone picks up the item ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Wednesday, August 5, 2020 1:43 PM
>>> *To:* [email-masked]
>>> *Cc:* Denmark A <[email-masked]>; [email-masked];
>>> Returns.fc <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Abdalla Basabra <[email-masked]>;
>>> customer care <[email-masked]>
>>> *Subject:* Re: Sales Order # 600919398 - ZGT-BN1G
>>>
>>>
>>>
>>> Dear team,
>>>
>>>
>>>
>>> Still no one came to collect.
>>>
>>> Regards,
>>>
>>>
>>>
>>> Omar.
>>>
>>>
>>>
>>> Zarabi General Trading LLC
>>>
>>> City Business Center Garhoud views Building Al Garhoud Deira.
>>>
>>> PO Box 171758 Dubai- UAE
>>>
>>> Phone:+971 4 2010700.  FAX: +971 4 2945123
>>>
>>>
>>>
>>>
>>>
>>> On 5 Aug 2020, at 1:38 PM, [email-masked] wrote:
>>>
>>> 
>>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Please advise if this is picked up yet ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Monday, August 3, 2020 11:22 AM
>>> *To:* [email-masked]; 'Denmark A' <[email-masked]>;
>>> [email-masked]; 'Returns.fc' <[email-masked]>
>>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Abdalla Basabra' <
>>> [email-masked]>; 'customer care' <[email-masked]>
>>> *Subject:* RE: Sales Order # 600919398 - ZGT-BN1G
>>>
>>>
>>>
>>> Hi @[email-masked] <[email-masked]> @'Returns.fc'
>>> <[email-masked]>,
>>>
>>> Can you please confirm if this is done?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Tuesday, July 28, 2020 4:02 PM
>>> *To:* [email-masked]; 'Denmark A' <[email-masked]>;
>>> [email-masked]
>>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Abdalla Basabra' <
>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>> 'customer care' <[email-masked]>
>>> *Subject:* RE: Sales Order # 600919398 - ZGT-BN1G
>>>
>>>
>>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Was this picked up and shipped yet ?
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Wednesday, July 22, 2020 12:21 PM
>>> *To:* [email-masked]; 'Denmark A' <[email-masked]>;
>>> [email-masked]
>>> *Cc:* 'Mostafa saad' <[email-masked]>; 'Abdalla Basabra' <
>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>> 'customer care' <[email-masked]>
>>> *Subject:* RE: Sales Order # 600919398 - ZGT-BN1G
>>>
>>>
>>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Please arrange for the pick ASAP.
>>>
>>> @[email-masked] <[email-masked]>, Please accept our apologies about
>>> this confusion
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* [email-masked] <[email-masked]>
>>> *Sent:* Wednesday, July 22, 2020 11:58 AM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Radwa Ali <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Abdalla Basabra <[email-masked]>;
>>> Returns.fc <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* Re: Sales Order # 600919398 - ZGT-BN1G
>>>
>>>
>>>
>>> Gentleman,
>>>
>>>
>>>
>>> As explained before the part was collected long time back by your
>>> delivery and the interesting part is after a week he brought it back
>>> yesterday to our warehouse and said that no one wanted to receive from him.
>>>
>>> Please send the correct driver to collect and let him contact our
>>> guy +971 55 239 3796 Samiulah. Timing is from 9 to 1 pm.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> Omar.
>>>
>>>
>>>
>>> Zarabi General Trading LLC
>>>
>>> City Business Center Garhoud views Building Al Garhoud Deira.
>>>
>>> PO Box 171758 Dubai- UAE
>>>
>>> Phone:+971 4 2010700.  FAX: +971 4 2945123
>>>
>>>
>>>
>>>
>>>
>>> On 22 Jul 2020, at 11:43 AM, Denmark A <[email-masked]> wrote:
>>>
>>> 
>>>
>>> Dear Radwa,
>>>
>>>
>>>
>>> Not yet received, in regards with collecting items from customer, please
>>> address it to the last mile department.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> @Mostafa saad <[email-masked]> FYI.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 11:30 AM <[email-masked]> wrote:
>>>
>>> Hi @Returns.fc,
>>> Was this collected ?
>>>
>>> Best Regards,
>>> Radwa Ali
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> -----Original Message-----
>>> From: [email-masked] <[email-masked]>
>>> Sent: Wednesday, July 15, 2020 10:11 AM
>>> To: Radwa Ali <[email-masked]>
>>> Cc: Returns.fc <[email-masked]>; [email-masked]; customer
>>> care <[email-masked]>; [email-masked]
>>> Subject: Re: Sales Order # 600919398 - ZGT-BN1G
>>>
>>> Hi Team,
>>>
>>> Please note the part is giving to your delivery person who comes and
>>> collect the orders. Please follow with him.
>>>
>>> Regards,
>>>
>>> Abdalla.
>>>
>>>
>>> Quoting Radwa Ali <[email-masked]>:
>>>
>>> > Thank you Abdullah.
>>> > @Returns.fc <[email-masked]>  Please pick up the piece.
>>> > It should be reshipped to the below address:
>>> > SHIP TOZilehuma Khan
>>> > Downtown Burj Khalifa
>>> > Vida Residence Downtown, Emaar Blvd
>>> > 2708 Vida Residence Downtown
>>> > Dubai
>>> > United Arab Emirates Map
>>> > SHIP AREADowntown Burj Khalifa
>>> > SHIP PHONE971551033658
>>> > *Radwa Ali*
>>> > Customer Care Representative
>>> > p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w:
>>> > www.mumzworld.com
>>> > a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> > 500245, Dubai, UAE
>>> >
>>> >
>>> > On Tue, Jul 14, 2020 at 2:41 PM Abdalla Basabra
>>> > <[email-masked]>
>>> > wrote:
>>> >
>>> >> Hi team,
>>> >> Noted, please can be collected from our warehouse.
>>> >>
>>> >> Best Regards,
>>> >>
>>> >> Abdalla Basabra.
>>> >>
>>> >> Zarabi General Trading LLC
>>> >> City Business Center Garhoud views Building Al Garhoud Deira.
>>> >> PO Box 171758 Dubai- UAE
>>> >> Phone:+971 4 2010700.  FAX: +971 4 2945123
>>> >> Mobile:+971 50 5518623
>>> >>
>>> >> On 14 Jul 2020, at 2:33 PM, Radwa Ali <[email-masked]> wrote:
>>> >>
>>> >> 
>>> >> Hi All,
>>> >>
>>> >> Please check the sales order # above as the customer received it and
>>> >> its missing a piece.
>>> >> We have attached the photos shared by the customer.
>>> >>
>>> >> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w:
>>> >> www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> >> Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>>
>>>
>>>
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>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/02d901d65ff9%24fa764a40%24ef62dec0%24%40mumzworld.com
>>> .
>>>
>>>