Subject: Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64218126 >>
From: Radwa Ali <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 16:28:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi  *Vinayak,*
*The customer requested the return as this is what the CSR suggested when
she called the DHL help desk.*
*Can you advise with ETA for return ?*

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Wed, Aug 12, 2020 at 2:58 PM <[email-masked]> wrote:

> Hi Radwa
>
>
> Please find the below updates
>
>
> "Please be informed that consignee contacted (Ms. Manal / 01000887936) and
> provided required paperwork for clearance (Personal ID Copy) and shipment
> was under customs inspection process but she requested for return &
> shipment is currently under return process under  AWB # 4881166581.Please
> be informed that due to a technical problem, Customs authorities unable to
> complete the return process, they have no estimate time to be resolved (Min
> 30 working days)Our management team have escalated the case to customs
> authorities and they are trying the best to get finalized "
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
> *Vinayak Thapa*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: AWB# 2990813803 - SO# 700243538
> >> Sent: Wed, 12 Aug 2020 14:38:57 UTC+04:00
> >>
> >>
> Hi Ronald and Eugene,
>
> >>
> Please advise what is causing the delay here? this is shipped since July
> 9th.
> She called DHL and they advised the shipment is in customs and they said
> the health department is refusing to release the package.
> She was advised to return it and that it will take 4 weeks.
> This is an item that has cost her 10,000 EGP and now we can't deliver it
> or refund it.
> Please advise on this ASAP.
> Return tracking number : 488166581
>
> >>
> *Radwa Ali*
> >> Customer Care Representative
> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
> >>
> >>
>
>
>