Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Denmark A <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Michael Rolle <[email-masked]>, Anas nazzal <[email-masked]>, Abel <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ivy <[email-masked]>, Uae Lastmile <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 12 Aug 2020 16:01:48 +0400
List-Id: <ccteam.mumzworld.com>

Dear Abdelmohsen,

For 3 consecutive days the vendor refused to accept the item due to
transportation issues and every time we sent the defective item, the driver
told us they will collect it tomorrow.

@Ivy <[email-masked]> Please assist us here customer need a
replacement ASAP, thank you.

Regards,
Den mark

On Wed, Aug 12, 2020 at 3:51 PM Abdelmohsen basha <[email-masked]>
wrote:

> @Michael Rolle <[email-masked]> Why haven't we made a
> reshipment yet ?
>
>
>
> On Wed, 12 Aug 2020 at 14:39, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Denmark,
>>
>> May we have an update on this please?
>>
>> Customer is following up and can no longer wait, she is requesting a
>> refund now or store credit .
>>
>> Please advise,
>>
>> On Wed, 12 Aug 2020 at 12:31, Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> May we have the update on this order?
>>>
>>> Customer has not received it til now,
>>>
>>> Thanks
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Anas,
>>>>
>>>> Item will be dispatched tomorrow.
>>>>
>>>> Regards,
>>>> Den mark
>>>>
>>>> On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked]> wrote:
>>>>
>>>>> Dear Demark,
>>>>>
>>>>> Please confirm.
>>>>>
>>>>> Best regards,
>>>>> Anas Nazzal
>>>>>
>>>>> On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked]> wrote:
>>>>>
>>>>>> Hi Anas,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please let us know if your team handover the item to our driver.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ivy Czarina Rosel
>>>>>>
>>>>>> Online Sales Executive
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mob:                     +971 55 248 1227
>>>>>>
>>>>>> Dir:                         +971 4 247 6754
>>>>>>
>>>>>> Email:                    [email-masked]
>>>>>>
>>>>>> Website:              www.algt-me.com
>>>>>>
>>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, August 9, 2020 2:16 PM
>>>>>> *To:* Denmark A
>>>>>> *Cc:* Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer
>>>>>> care; Ashley Fernandes; Rovie; Alina D'Souza
>>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Denmark,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly assist with the below customer as she called again to
>>>>>> follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Abel <[email-masked]> Thank you for the update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Denmark A <[email-masked]> The customer advised that the
>>>>>> item has been collected. Kindly do the needful to proceed with the
>>>>>> replacement.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly collect the unit w/ box so we can replace it with new one.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks and regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Abel
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>>>> *Sent:* Thursday, August 6, 2020 6:59 PM
>>>>>> *To:* Abel <[email-masked]>
>>>>>> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>;
>>>>>> Hyacinth Joyce <[email-masked]>; Mostafa saad <
>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>> customer care <[email-masked]>; Ashley Fernandes <
>>>>>> [email-masked]>; Rovie <[email-masked]>; Alina D'Souza <
>>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> The customer is extremely insisting on getting a working item. She
>>>>>> wanted the whole item replaced,
>>>>>>
>>>>>> Please assist .
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We can change the power motor base but for the accessories we cant
>>>>>> because there are no warranty for all accessories.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks and regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Abel
>>>>>>
>>>>>> SC Technician
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>>>> *Sent:* Thursday, August 6, 2020 1:24 PM
>>>>>> *To:* Denmark A <[email-masked]>
>>>>>> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce
>>>>>> <[email-masked]>; Mostafa saad <[email-masked]>;
>>>>>> Returns.fc <[email-masked]>; customer care <
>>>>>> [email-masked]>; Ashley Fernandes <[email-masked]>;
>>>>>> Rovie <[email-masked]>; Alina D'Souza <[email-masked]>; Mary
>>>>>> Anne Agapito <[email-masked]>
>>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> As per the customer, the machine - power base itself is damaged -
>>>>>> extraction blade is causing leaking liquid causing damage to the machine.
>>>>>> Please advise as the customer wants replacement on this item.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dear Abel,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you for your information.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Hyacinth Joyce <[email-masked]>  please coordinate with
>>>>>> customer for the above updates from the Vendor.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> MIchael R.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> If the power motor base is the one that is damaged we can replace it
>>>>>> with a new one. However if the blade assembly is the one that is damage,
>>>>>> kindly remind the customer about our warranty policy.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks and regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Abel
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Ivy [mailto:[email-masked]]
>>>>>> *Sent:* Monday, August 3, 2020 3:36 PM
>>>>>> *To:* 'Abel' <[email-masked]>
>>>>>> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
>>>>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>>>>> 'Denmark A' <[email-masked]>; 'customer care' <
>>>>>> [email-masked]>; 'Ashley Fernandes' <[email-masked]>;
>>>>>> 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>>>> 'Mary Anne Agapito' <[email-masked]>
>>>>>> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Abel,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ivy Czarina Rosel
>>>>>>
>>>>>> Online Sales Executive
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mob:                     +971 55 248 1227
>>>>>>
>>>>>> Dir:                         +971 4 247 6754
>>>>>>
>>>>>> Email:                    [email-masked]
>>>>>>
>>>>>> Website:              www.algt-me.com
>>>>>>
>>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]
>>>>>> <[email-masked]>]
>>>>>> *Sent:* Monday, August 3, 2020 3:17 PM
>>>>>> *To:* Ivy
>>>>>> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer
>>>>>> care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
>>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi Ivy,
>>>>>>
>>>>>>
>>>>>>
>>>>>> As per the customer, this is the second time she had an issue with
>>>>>> the item. She doesn't want t it to be repaired but wants a
>>>>>> replacement instead.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please assist. Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> please arange for the item
>>>>>> its stil with couriers.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O
>>>>>> ABEL (URGENT)., keep us posted
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Alina
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Ivy <[email-masked]> Thank you for the update.
>>>>>>
>>>>>>
>>>>>>
>>>>>> @Returns.fc <[email-masked]> / @Denmark A
>>>>>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly
>>>>>> do the needful, email follow up sent about the collection.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>>>>>
>>>>>> Hi,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly collect the item and handover to our driver. Please label it
>>>>>> FOR REPAIR C/O ABEL (URGENT).
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you!
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Ivy Czarina Rosel
>>>>>>
>>>>>> Online Sales Executive
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mob:                     +971 55 248 1227
>>>>>>
>>>>>> Dir:                         +971 4 247 6754
>>>>>>
>>>>>> Email:                    [email-masked]
>>>>>>
>>>>>> Website:              www.algt-me.com
>>>>>>
>>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, July 26, 2020 12:51 PM
>>>>>> *To:* Rovie; Ivy
>>>>>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>>>>>> D'Souza
>>>>>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>>> 600711266
>>>>>>
>>>>>>
>>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer with the above order number purchased the below item in
>>>>>> Feb 2020.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 600711266
>>>>>>
>>>>>> AL-NB9-1012
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>>>>>
>>>>>> NutriBullet Pro Series 10pcs Set 900W
>>>>>>
>>>>>> 1
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer reported and shared the below:
>>>>>>
>>>>>> -a liquid is coming out from the bottom part
>>>>>>
>>>>>> -it is not mixing well
>>>>>>
>>>>>> -milling blade is seriously scratched
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise ASAP.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please note that the item is needed by the customer on Wednesday
>>>>>> because they will be out for vacation and would bring the item with them.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>>
>>>>>> Customer Care Representative
>>>>>>
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ0wrhndUVsrspfsd7j9ip4HE%3DdavLwR4G1imNbn7fPV1m88YA%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>>
>