Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Abdelmohsen basha <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Michael Rolle <[email-masked]>
Cc: Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, Abel <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ivy <[email-masked]>, Uae Lastmile <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Wed, 12 Aug 2020 15:51:16 +0400
List-Id: <ccteam.mumzworld.com>

@Michael Rolle <[email-masked]> Why haven't we made a
reshipment yet ?

On Wed, 12 Aug 2020 at 14:39, Angeli Fontillas <[email-masked]> wrote:

> Hello Denmark,
>
> May we have an update on this please?
>
> Customer is following up and can no longer wait, she is requesting a
> refund now or store credit .
>
> Please advise,
>
> On Wed, 12 Aug 2020 at 12:31, Michaela Manibo <
> [email-masked]> wrote:
>
>> Team,
>>
>> May we have the update on this order?
>>
>> Customer has not received it til now,
>>
>> Thanks
>>
>>
>>
>> On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked]> wrote:
>>
>>> Dear Anas,
>>>
>>> Item will be dispatched tomorrow.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Demark,
>>>>
>>>> Please confirm.
>>>>
>>>> Best regards,
>>>> Anas Nazzal
>>>>
>>>> On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked]> wrote:
>>>>
>>>>> Hi Anas,
>>>>>
>>>>>
>>>>>
>>>>> Please let us know if your team handover the item to our driver.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>> *Sent:* Sunday, August 9, 2020 2:16 PM
>>>>> *To:* Denmark A
>>>>> *Cc:* Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer
>>>>> care; Ashley Fernandes; Rovie; Alina D'Souza
>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Dear Denmark,
>>>>>
>>>>>
>>>>>
>>>>> Kindly assist with the below customer as she called again to follow up.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> Anas Nazzal
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi team,
>>>>>
>>>>>
>>>>>
>>>>> @Abel <[email-masked]> Thank you for the update.
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]> The customer advised that the item
>>>>> has been collected. Kindly do the needful to proceed with the replacement.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly collect the unit w/ box so we can replace it with new one.
>>>>>
>>>>>
>>>>>
>>>>> Thanks and regards,
>>>>>
>>>>>
>>>>>
>>>>> Abel
>>>>>
>>>>>
>>>>>
>>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>>> *Sent:* Thursday, August 6, 2020 6:59 PM
>>>>> *To:* Abel <[email-masked]>
>>>>> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>;
>>>>> Hyacinth Joyce <[email-masked]>; Mostafa saad <
>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>> customer care <[email-masked]>; Ashley Fernandes <
>>>>> [email-masked]>; Rovie <[email-masked]>; Alina D'Souza <
>>>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>> The customer is extremely insisting on getting a working item. She
>>>>> wanted the whole item replaced,
>>>>>
>>>>> Please assist .
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> We can change the power motor base but for the accessories we cant
>>>>> because there are no warranty for all accessories.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thanks and regards,
>>>>>
>>>>>
>>>>>
>>>>> Abel
>>>>>
>>>>> SC Technician
>>>>>
>>>>>
>>>>>
>>>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>>>> *Sent:* Thursday, August 6, 2020 1:24 PM
>>>>> *To:* Denmark A <[email-masked]>
>>>>> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce <
>>>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>>>> Returns.fc <[email-masked]>; customer care <
>>>>> [email-masked]>; Ashley Fernandes <[email-masked]>; Rovie
>>>>> <[email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne
>>>>> Agapito <[email-masked]>
>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>> As per the customer, the machine - power base itself is damaged -
>>>>> extraction blade is causing leaking liquid causing damage to the machine.
>>>>> Please advise as the customer wants replacement on this item.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Dear Abel,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for your information.
>>>>>
>>>>>
>>>>>
>>>>> @Hyacinth Joyce <[email-masked]>  please coordinate with
>>>>> customer for the above updates from the Vendor.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> MIchael R.
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>>>>>
>>>>> Dear Team,
>>>>>
>>>>>
>>>>>
>>>>> If the power motor base is the one that is damaged we can replace it
>>>>> with a new one. However if the blade assembly is the one that is damage,
>>>>> kindly remind the customer about our warranty policy.
>>>>>
>>>>>
>>>>>
>>>>> Thanks and regards,
>>>>>
>>>>>
>>>>>
>>>>> Abel
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ivy [mailto:[email-masked]]
>>>>> *Sent:* Monday, August 3, 2020 3:36 PM
>>>>> *To:* 'Abel' <[email-masked]>
>>>>> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
>>>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>>>> 'Denmark A' <[email-masked]>; 'customer care' <
>>>>> [email-masked]>; 'Ashley Fernandes' <[email-masked]>;
>>>>> 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>>>> 'Mary Anne Agapito' <[email-masked]>
>>>>> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Hi Abel,
>>>>>
>>>>>
>>>>>
>>>>> Please advise.
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]
>>>>> <[email-masked]>]
>>>>> *Sent:* Monday, August 3, 2020 3:17 PM
>>>>> *To:* Ivy
>>>>> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer
>>>>> care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
>>>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Hi Ivy,
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, this is the second time she had an issue with the
>>>>> item. She doesn't want t it to be repaired but wants a replacement instead.
>>>>>
>>>>>
>>>>>
>>>>> Please assist. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Mostafa saad <[email-masked]> please arange for the item
>>>>> its stil with couriers.
>>>>>
>>>>>
>>>>>
>>>>> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O
>>>>> ABEL (URGENT)., keep us posted
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Alina
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> @Ivy <[email-masked]> Thank you for the update.
>>>>>
>>>>>
>>>>>
>>>>> @Returns.fc <[email-masked]> / @Denmark A
>>>>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly
>>>>> do the needful, email follow up sent about the collection.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>>>>
>>>>> Hi,
>>>>>
>>>>>
>>>>>
>>>>> Kindly collect the item and handover to our driver. Please label it
>>>>> FOR REPAIR C/O ABEL (URGENT).
>>>>>
>>>>>
>>>>>
>>>>> Thank you!
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Ivy Czarina Rosel
>>>>>
>>>>> Online Sales Executive
>>>>>
>>>>>
>>>>>
>>>>> Mob:                     +971 55 248 1227
>>>>>
>>>>> Dir:                         +971 4 247 6754
>>>>>
>>>>> Email:                    [email-masked]
>>>>>
>>>>> Website:              www.algt-me.com
>>>>>
>>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>>> *Sent:* Sunday, July 26, 2020 12:51 PM
>>>>> *To:* Rovie; Ivy
>>>>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>>>>> D'Souza
>>>>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>>>> 600711266
>>>>>
>>>>>
>>>>>
>>>>> Hi team,
>>>>>
>>>>>
>>>>>
>>>>> The customer with the above order number purchased the below item in
>>>>> Feb 2020.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> 600711266
>>>>>
>>>>> AL-NB9-1012
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>>>>
>>>>> NutriBullet Pro Series 10pcs Set 900W
>>>>>
>>>>> 1
>>>>>
>>>>>
>>>>>
>>>>> The customer reported and shared the below:
>>>>>
>>>>> -a liquid is coming out from the bottom part
>>>>>
>>>>> -it is not mixing well
>>>>>
>>>>> -milling blade is seriously scratched
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise ASAP.
>>>>>
>>>>>
>>>>>
>>>>> Please note that the item is needed by the customer on Wednesday
>>>>> because they will be out for vacation and would bring the item with them.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>
> --
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
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