Subject: Re: Order #600940139 // Sku :MD-9I673110 // Name :SkipHop - Zoo Stainless Steel Straw Bottle - Dino // DAMAGED
From: Denmark A <[email-masked]>
To: Jeno Serenio <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 12 Aug 2020 15:49:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Jeno,

Replacement item received with thanks.

Regards,
Den mark

On Wed, Aug 12, 2020 at 12:53 PM Jeno Serenio <[email-masked]> wrote:

> Dear Den Mark,
>
>
>
> Good afternoon.
>
>
>
> Thank you for sharing the update.
>
>
>
> We have received the damaged item and we’ll replace it with new piece as
> free of charge.
>
>
>
> Kindly see attached pro forma for your reference.
>
>
>
> Grateful to arrange collection for same today from 2pm to 4pm.
>
>
>
> Please confirm once you received the replacement.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 12:07 PM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Re: Order #600940139 // Sku :MD-9I673110 // Name :SkipHop -
> Zoo Stainless Steel Straw Bottle - Dino // DAMAGED
>
>
>
> Dear Jeno,
>
>
>
> Find the attached Sales invoice for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Aug 9, 2020 at 11:11 AM Jeno Serenio <[email-masked]> wrote:
>
> Dear Den Mark,
>
>
>
> Good morning.
>
>
>
> Thank you for sharing this aftersales issue.
>
>
>
> Grateful if you could share the copy of your customer receipt. Before we
> can proceed.
>
>
>
> Looking forward to hear from you.
>
>
>
> Wishing you good day.
>
>
>
> Kind regards,
>
>
>
> *Jeno Serenio*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> *JENO SERENIO*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Sunday, August 9, 2020 9:22 AM
> *To:* Jeno Serenio <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Michael Rolle <[email-masked]>;
> Abdelmohsen basha <[email-masked]>
> *Subject:* Order #600940139 // Sku :MD-9I673110 // Name :SkipHop - Zoo
> Stainless Steel Straw Bottle - Dino // DAMAGED
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :Handle is broken
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Stay HOME Stay SAFE…
>
> Best Regards,
>
> Den mark
>
>