Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Alvin Balmeo <[email-masked]>, Sagar Khawani <[email-masked]>, Pavankumar A <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 12 Aug 2020 14:32:35 +0300
List-Id: <ccteam.mumzworld.com>

Hi Hussain
This order is given to tamer to check the item

Thanks
Zubair

On Wed, Aug 12, 2020 at 2:15 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> @Zubair Wahid <[email-masked]> We urgently need confirmation here
>
>
> On Wed, Aug 12, 2020 at 2:47 PM Alvin Balmeo <[email-masked]> wrote:
>
>> Hi Hussain and Sagar,
>>
>> Please raise a CRA/refund for the item below as the customer has already
>> been following up for so long.
>>
>> She still has not received this item
>>
>>
>> KSA-TC-2000023161
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>> B-Agile Double - Cosmos Black
>>
>> On Tue, 11 Aug 2020 at 11:49, Alvin Balmeo <[email-masked]> wrote:
>>
>>> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - please
>>> help, we still have no answer for 7 days - customer still following up on
>>> our social media
>>>
>>> On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> - please update we need to create
>>>> the CRA already.
>>>>
>>>>
>>>>
>>>> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> @Zubair Wahid <[email-masked]> Missing item case.
>>>>> Where is the item ?
>>>>>
>>>>>
>>>>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Hussain,
>>>>>>
>>>>>>
>>>>>> Please raise a CRA for the item under (see email thread above)
>>>>>> 100158684_2
>>>>>> KSA-TC-2000023161
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>>>> B-Agile Double - Cosmos Black
>>>>>>
>>>>>> We'll process a refund to the customer once done.
>>>>>>
>>>>>>
>>>>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please refund the customer and we will proceed with lost item on
>>>>>>> either Tamer or the courier.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Pavankumar A <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Investigate with BARQ on number of packages delivered.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Zubair Wahid <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please confirm if this item as dispatched.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best,
>>>>>>>
>>>>>>> Eugene.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Alvin Balmeo <[email-masked]>
>>>>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>>>>> *To:* Zubair Wahid <[email-masked]>
>>>>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir
>>>>>>> Julkarnain <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>>>> lastmile <[email-masked]>
>>>>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>>>>> Double - Cosmos Black
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We have not received any update on this case. Are we to dispatch the
>>>>>>> missing item or should we request a CRA to refund the customer?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Can we have an update on this case? We have the customer on social
>>>>>>> media constantly following up on the missing stroller.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>> <[email-masked]>  - help on this case thanks
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any update for this remaining item?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Zubair/Naib,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> May we know if we have an update for the missing stroller? The
>>>>>>> customer sent a message on our FB page following up on this. The original
>>>>>>> order date is 12-Jun-2020.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please advise.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>> <[email-masked]>  - need help on this case.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Asad <[email-masked]> - FYI
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Alvin
>>>>>>>
>>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "lastmile" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> Best regards,
>>>>>>
>>>>>> Alvin
>>>>>>
>>>>>> *Please consider the environment before printing this e-mail*
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>>
>>> --
>>> Best regards,
>>>
>>> Alvin
>>>
>>> *Please consider the environment before printing this e-mail*
>>>
>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>