Subject: Re: Missing item
From: Angeli Fontillas <[email-masked]>
To: Shady Elgendy <[email-masked]>, Naib Khan <[email-masked]>
Cc: Rukhsana Zafar <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 12 Aug 2020 15:32:11 +0400
List-Id: <ccteam.mumzworld.com>

Hello All,

Spoke with the customer, confirmed that all items were received.

Everything was completed.

Thank you.

On Wed, 12 Aug 2020 at 15:14, Shady Elgendy <[email-masked]> wrote:

> @Rukhasana .. Did she received 2 packages for the same order number
>
> @Naib Khan <[email-masked]> Please confirm with the customer and if
> yes close the ticket
>
> Thanks
> ᐧ
>
> On Wed, Aug 12, 2020 at 1:29 PM Rukhsana Zafar <[email-masked]>
> wrote:
>
>> On 12-08-2020 12:28 PM, Naib Khan wrote:
>>
>> +Muhammad Ayoub <[email-masked]> +Hafiz Abdul Ghaffar
>> <[email-masked]>
>>
>> plaese assist and share your feedback ASAP.
>>
>> Regards.
>> Naib
>>
>> On Wed, 12 Aug 2020 at 10:55, Shady Elgendy <[email-masked]> wrote:
>>
>>> Reminder
>>> ᐧ
>>>
>>> On Tue, Aug 11, 2020 at 3:15 PM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>>> @Rukhsana .. What is the update here?
>>>> ᐧ
>>>>
>>>> On Tue, Aug 11, 2020 at 9:02 AM Rukhsana Zafar <
>>>> [email-masked]> wrote:
>>>>
>>>>> On 11-08-2020 08:22 AM, Shady Elgendy wrote:
>>>>>
>>>>> R.R .. What is the update here please?
>>>>> ᐧ
>>>>>
>>>>> On Mon, Aug 10, 2020 at 4:48 PM Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> Hi RR,
>>>>>>
>>>>>> Please provide POD.
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>> On Mon, 10 Aug 2020 at 16:28, Rukhsana Zafar <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> On 10-08-2020 04:13 PM, Naib Khan wrote:
>>>>>>>
>>>>>>> +Road Rider Customer Support <[email-masked]> +Road Rider
>>>>>>> <[email-masked]> +Muhammad Ayoub <[email-masked]>
>>>>>>>
>>>>>>>
>>>>>>>   Hi R.R,
>>>>>>>
>>>>>>> 600942829_2
>>>>>>>
>>>>>>> As per our record, 2 boxes shipped but the customer received only
>>>>>>> one box.
>>>>>>>
>>>>>>> please investigate and delivered the missing box today ASAP customer
>>>>>>> ff up.
>>>>>>>
>>>>>>>
>>>>>>> Regards.
>>>>>>> Naib
>>>>>>>
>>>>>>> On Mon, 10 Aug 2020 at 08:28, Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Reminder
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> R.R
>>>>>>>>> What is the update here on this?
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Sun, Aug 9, 2020 at 9:56 AM Naib Khan <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi R.R,
>>>>>>>>>>
>>>>>>>>>> 600942829_2
>>>>>>>>>>
>>>>>>>>>> As per our record, 2 boxes shipped but the customer received only
>>>>>>>>>> one box.
>>>>>>>>>>
>>>>>>>>>> please investigate and delivered the missing box today ASAP
>>>>>>>>>> customer ff up.
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>> On Sun, 9 Aug 2020 at 09:53, Naib Khan <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Mohit,
>>>>>>>>>>>
>>>>>>>>>>> will investigate now and the missing box will be delivered today
>>>>>>>>>>> ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Regards.
>>>>>>>>>>> Naib
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 9 Aug 2020 at 09:38, Mohit Caleb <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>>
>>>>>>>>>>>> Good Morning, the order was packed into two packages, mentioned
>>>>>>>>>>>> the missing item in one package, the rest in the other package.
>>>>>>>>>>>> Seems like the customer has received only 1 package from the
>>>>>>>>>>>> order.
>>>>>>>>>>>>
>>>>>>>>>>>> @Naib Khan <[email-masked]> - Sales Order 600942829_2,
>>>>>>>>>>>> kindly make a follow up with the 3PL partner to deliver the second package
>>>>>>>>>>>> without any further delay.
>>>>>>>>>>>>
>>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, Aug 9, 2020 at 8:29 AM Shady Elgendy <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> +Mohit Caleb <[email-masked]> Please check if the
>>>>>>>>>>>>> customer received this item missing or not
>>>>>>>>>>>>> I see on system item is shipped
>>>>>>>>>>>>>
>>>>>>>>>>>>> Infantino - Elevate Adjustable Nursing Pillow
>>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Fri, Aug 7, 2020 at 7:22 AM Mona Ataya <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Begin forwarded message:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> *From:* Maitha Alkhayyal <[email-masked]>
>>>>>>>>>>>>>> *Date:* 6 August 2020 at 10:12:18 PM GST
>>>>>>>>>>>>>> *To:* mumzworld customer care <[email-masked]>
>>>>>>>>>>>>>> *Subject:* *Missing item*
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hib, I receive all the items except the nursing pillows so
>>>>>>>>>>>>>> can you check
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> --
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>> Groups "lastmile" group.
>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>> send an email to [email-masked].
>>>>>>>> To view this discussion on the web visit
>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAO2cv4EqF5rLs4UF2bkn8o2WsMH3k0dUXvU%3Dnyvr8APWeVg%2BKA%40mail.gmail.com
>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAO2cv4EqF5rLs4UF2bkn8o2WsMH3k0dUXvU%3Dnyvr8APWeVg%2BKA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>> .
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>> Our delivery boy has delivered two items to the customer on 6th
>>>>>>> August.
>>>>>>>
>>>>>>> Thank you
>>>>>>> --
>>>>>>>
>>>>>>> *Priyata Rai Operationsr* Cum Sales Coordinator
>>>>>>> + 971 565268297
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Dear Team,
>>>>>
>>>>> Greeting of the day,
>>>>>
>>>>> We are still checking We will update ASAP
>>>>> --
>>>>> *Priyanka Jadhav*
>>>>> Operations Cum Sales Coordinator
>>>>> + 971 565268107
>>>>>
>>>>
>>>>
>>>> --
>>>>
>>>
>>>
>>> --
>>>
>> Dear Team,
>>
>> We Conform from the  customer, customer said she received her shipment on
>> date 06/08/2020
>> --
>> *Priyanka Jadhav*
>> Operations Cum Sales Coordinator
>> + 971 565268107
>>
>
>
> --
>
>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE