Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: Denmark A <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Michaela Manibo <[email-masked]>, Pikkaboo <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Abdelmohsen basha <[email-masked]>, [email-masked]
Date: Wed, 12 Aug 2020 15:32:13 +0400
List-Id: <ccteam.mumzworld.com>

Dear Eugene,

Item will be handed over to you now.

@naib please assist in re shipping a package  to a below updated address.

Please return my stroller asap. My address is
D1 Tower, unit 2207
Al Jaddaf waterfront
Al Jaddaf
Dubai, UAE

Regards,
Den mark

On Wed, Aug 12, 2020 at 1:33 PM Eugene Mugisa <[email-masked]> wrote:

> @Michaela Manibo <[email-masked]> ,
>
>
>
> The original address in NS is in *AUH*
>
>
>
> SHIP TO
>
> lina handoko
>
> Gate tower 2, Al Reem Island
>
> Unit 2813
>
> Abu Dhabi
>
> United Arab Emirates Map
>
> SHIP AREA
>
> SHIP PHONE
>
> 971508263838
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Wednesday, August 12, 2020 1:23 PM
> *To:* Michaela Manibo <[email-masked]>; Eugene Mugisa <
> [email-masked]>
> *Cc:* Denmark A <[email-masked]>; Pikkaboo <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; customer care <[email-masked]>;
> Returns.fc <[email-masked]>; Karthik Sankar <
> [email-masked]>; John Joseph Lantaca <[email-masked]>; Shady
> Elgendy <[email-masked]>; Ekta Jesswani <[email-masked]>; Sujan
> Raj <[email-masked]>; Abigail Capinpin - Mumzworld <
> [email-masked]>; Abdelmohsen basha <[email-masked]>;
> [email-masked]
> *Subject:* Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> +Eugene Mugisa <[email-masked]>
>
>
>
>
>
> On Wed, Aug 12, 2020 at 1:20 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please assist as this order is again being returned as emppost tried to
> deliver in AUH. It should be Dubai.
>
> Please return my stroller asap. My address is
> D1 Tower, unit 2207
> Al Jaddaf waterfront
> Al Jaddaf
> Dubai, UAE
>
> Please assist
>
> *1000007374744*
>
>
>
>
>
>
> On Thu, Jul 23, 2020 at 10:38 AM Denmark A <[email-masked]> wrote:
>
> Dear,
>
>
>
> Received with thanks.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, Jul 23, 2020 at 10:33 AM Pikkaboo <[email-masked]>
> wrote:
>
> Hello Denmark,
>
>
>
> Good Day. Please be informed that the items was collected yesterday.
>
>
>
>
>
>
>
> Thanks
>
> May Calle
>
> Business Operations Executive
>
> M: +971564922117
>
>
>
>
>
>
>
> *From: *Denmark A <[email-masked]>
> *Sent: *Wednesday, July 22, 2020 4:20 PM
> *To: *Alina D'Souza <[email-masked]>
> *Cc: *Pikkaboo -Baby Essentials- <[email-masked]>; Mohamed
> Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>;
> Shady Elgendy <[email-masked]>; Ekta Jesswani <[email-masked]>; Sujan
> Raj <[email-masked]>; Abigail Capinpin - Mumzworld
> <[email-masked]>; Abdelmohsen basha <[email-masked]>;
> [email-masked]
> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> Dear Alina,
>
>
>
> Noted on this once received.
>
>
>
> @Pikkaboo -Baby Essentials- <[email-masked]> Please confirm
> if our driver collected the item.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jul 22, 2020 at 4:16 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Customer does not need repairs and mentioned ok to use it without repair.
>
>
>
> Please reship back to us
>
>
>
> @Denmark A <[email-masked]>  please arrange the reship to the
> customer customer asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, Jul 22, 2020 at 10:05 AM <[email-masked]> wrote:
>
> Hello team
>
>
>
> Since we sent you the video from our maintenance team elaborating the
> issue of overload by the customer, we’re keeping the item stored in our
> warehouse awaiting your instructions.
>
> Please coordinate with the customer and let us know if you wish to collect
> it or dispose it.
>
>
>
> Should you wish us to get in touch with the customer to explain the matter
> directly, we wouldn’t mind. Let us know
>
>
>
> Thank you
>
>
>
>
>
> *Pikkaboo Support Team*
>
> M: +971 56 7070 956
>
> M: +971 56 4922 117
>
> *Error! Filename not specified.*
>
>
>
> *From: *Alina D'Souza <[email-masked]>
> *Sent: *Tuesday, July 21, 2020 10:58 AM
> *To: *Denmark A <[email-masked]>
> *Cc: *Mohamed Magdy <[email-masked]>; Pikkaboo -Baby Essentials-
> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>;
> Shady Elgendy <[email-masked]>; Ekta Jesswani <[email-masked]>; Sujan
> Raj <[email-masked]>; Abigail Capinpin - Mumzworld
> <[email-masked]>; Abdelmohsen basha <[email-masked]>
> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> Hi Denmark,
>
>
>
> We have received the item?
>
>
>
> Regards,
>
> Alina
>
>
>
> On Mon, Jul 20, 2020 at 4:32 PM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Still not yet received.
>
>
>
> Give me till tomorrow to collect it from the vendor.
>
>
>
> Regards,
>
>
>
> On Mon, Jul 20, 2020 at 4:26 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Did we get the stroller back from the customer
>
>
>
> The CRA is refunded should i give GC or are we shipping the item to the
> customer
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:
>
> Dear Alina,
>
>
>
> Noted with thanks.
>
>
>
> @Pikkaboo -Baby Essentials- <[email-masked]> Please update,
> and send me your complete address.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Denmark,
>
>
>
> Customer does not need repairs and mentioned ok to use it without repair
>
>
>
> Please reship back to customer asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Team,
>
>
>
> Please advise customer is asking for another option.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]> wrote:
>
> Dear Sandy,
>
>
>
> Informed customer the part in the video however because its in Hindi she
> didn quiet understand the video
>
>
>
>
>
> However is there any other option.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]> wrote:
>
> Dear Sandy,
>
>
>
> Will advise the customer.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Alina,
>
>
>
> Good day!
>
>
>
> Please refer to the attached video.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
> Stroll in Style
>
>
>
> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> If you could please assist on the below query of the customer.
>
>
>
> "Can you show me the photo of the lock that is damaged?
>
> We hardly use this stroller for over a year now, and the only one who was
> using this stroller was my son who weighed less than 10kg at that time. It
> is very convenient of the manufacturer to say that we exerted too much
> pressure on the stroller so we purchase the frame. After not using the
> stroller for 3 months, we decided to use it one day and put it in the car.
> When we unfolded it, it was already not working.
>
> Can they not simply fix the lock?
>
> Please advise.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Upon checking the Twist stroller, it shows that the lock has been damaged
> due to excessive pressure exerted on the stroller. It was not a defect in
> the stroller. What we suggest is to purchase a stroller frame for 376 AED
> (VAT included).
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Confirming receipt of the Twist stroller.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Is the item delivered already?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]> wrote:
>
> @Sujan Raj <[email-masked]> Please update.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Just to let you know that we haven't received the Twist stroller yet.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Yes, will do.
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, May 17, 2020 at 12:22 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Good Day!
>
>
>
> Please confirm once you received the item thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Sat, May 16, 2020 at 11:52 AM Denmark A <[email-masked]> wrote:
>
> Hi Alina,
>
>
>
> Item already sent and dispatched last thursday.
>
>
>
> @Sujan Raj <[email-masked]> Please confirm if the item already
> reached the vendor's warehouse for evaluation.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Warehouse address: 28 D Street Warehouse S2 Umm Ramool, Dubai UAE
>
> Contact person: Sandy
> Contact Number: 0564922117
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Thu, May 14, 2020 at 12:45 PM Denmark A <[email-masked]> wrote:
>
> Hi Sandy,
>
>
>
> Can we get your complete warehouse address and contact person for whom we
> will hand over the item?
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <[email-masked]>
> wrote:
>
> Hi Umang,
>
>
>
> The case is since Feb, could you please advise and send the item asap
>
>
>
> The customer is complaining and we did a vendor communication in April.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <[email-masked]>
> wrote:
>
> Hello Umang
>
>
>
> After checking with the technical team, will need to physically assess the
> stroller. Kindly arrange delivering the stroller to our warehouse and we
> shall revert back to you in 2 days after receiving it
>
> Pikkaboo
>
> Parenting made easy
>
>
>
> -------- Original message --------
> From: Umang Mehrotra <[email-masked]>
> Date: Wed, May 13, 2020, 19:04
> To: Pikkaboo -Baby Essentials- <[email-masked]>
> Cc: customer care <[email-masked]>, "Returns.fc" <
> [email-masked]>, Karthik Sankar <[email-masked]>, John
> Joseph Lantaca <[email-masked]>, Denmark A <[email-masked]>
> Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>
> Hi Sandy,
>
>
>
> Please respond.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Thursday, May 7, 2020 9:52 AM
> *To:* Pikkaboo -Baby Essentials- <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Umang Mehrotra <[email-masked]>; Karthik
> Sankar <[email-masked]>; John Joseph Lantaca <[email-masked]>
> *Subject:* Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
> check
>
>
>
> Hi Sandy,
>
>
>
> Apologies for the late reply as per customer complaint.
>
>
>
> Basically the stroller body is not stable and doesn't have the clicking
> sound when you change from folded position to unfolded.
>
>
>
> Thanks & Regards,
>
> Den mark
>
>
>
> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <[email-masked]> wrote:
>
> Hi Sandy
>
>
>
> Good day.
>
>
>
> Still we are  waiting for the customer response regarding the issue. We
> will get back to you once the customer reverts to us.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials- <
> [email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good day!
>
>
>
> Can you please explain what happened?
>
>
>
> Should you have further questions please let us know.
>
>
>
> Thank you,
>
>
> Sandy
>
>
>
> *Pikkaboo,*
>
> *Stroll in Style*
>
> *0567070958*
>
>
>
>
>
> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <[email-masked]> wrote:
>
>
>
> ---------- Forwarded message ---------
> From: *Denmark A* <[email-masked]>
> Date: Mon, Apr 6, 2020 at 2:59 PM
> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist
> Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
> To: <[email-masked]>
> Cc: customer care <[email-masked]>, Returns.fc <
> [email-masked]>, Kenneth Nwaso <[email-masked]>,
> Umang Mehrotra <[email-masked]>
>
>
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Warranty check
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
>
>
>
> --
>
>