Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked]
Date: Wed, 12 Aug 2020 13:16:16 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Yaseen

Apologies.

Please find the correct updates as below

"called on 9240000000, spoke with Mr.Khizar, he said he spoke with shipper. he said the address will get changed.IN customs will not allow us to change the new consignee for the clearance. As per AWB addressed consignee need to provide the KYC documents."

Should you require any further assistance, please contact me directly.   Best Regards, Vinayak ThapaKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates 

>> Original Message ...
>> From: [email-masked]
>> To: [email-masked]
>> Cc: [email-masked], [email-masked]
>> Subject: Re: SO#600936948 // 2301188223 << Reference ID: 64048375 >>
>> Sent: Wed, 12 Aug 2020 15:08:23 UTC+04:00
>>
>> 
Hi Team,
>> 
>> The customer confirmed that he received a call from DHL that the address is wrong and this why the shipment is stuck 
>> 
>> 
On Tue, Aug 11, 2020 at 11:05 PM <[email-masked]> wrote:
>> Hi Yaseen,

>> 
Good day.

>> 
The shipment is held at customs. The consignee proof of ID, is required.

>> 
Should you require any further assistance, please contact me directly. 
>> 
>> Best Regards, 
>> Khalid KhalfanKey Account Advisor
>> DHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 
>> 
[[:removedImage(AEKAD_Time1591580709219.jpg):]]
>> 
 
>> 

>> 
>> 

>> 
>>  
>> 
>> Original Message ...
 >> From: [email-masked]
 >> To: [email-masked]
 >> Cc: [email-masked], [email-masked]
 >> Subject: SO#600936948 // 2301188223
 >> Sent: Tue, 11 Aug 2020 10:02:26 UTC+04:00
 >>
 >>
Hi Team,
 >>Please arrange the delivery at the soonest, the customer is following up 
 >>khizar hussain
 >> college road
 >> 15/2
 >> chennai tamil nadu 600006
 >> India Map
 >>SHIP AREA
 >>SHIP PHONE+919240000000
 >>-- 
 >>Best Regards,
Yaseen Mohammed
Customer Care Representative
 >> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
 >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
 
>> 

>> 
 
>> 

>> -- 
>> 
Best Regards,
Yaseen Mohammed
Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked]  │ w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE