Subject: Re: Missing item
From: Shady Elgendy <[email-masked]>
To: Rukhsana Zafar <[email-masked]>
Cc: Naib Khan <[email-masked]>, Hafiz Abdul Ghaffar <[email-masked]>, Road Rider <[email-masked]>, Muhammad Ayoub <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Wed, 12 Aug 2020 15:14:10 +0400
List-Id: <ccteam.mumzworld.com>

@Rukhasana .. Did she received 2 packages for the same order number

@Naib Khan <[email-masked]> Please confirm with the customer and if yes
close the ticket

Thanks
ᐧ

On Wed, Aug 12, 2020 at 1:29 PM Rukhsana Zafar <[email-masked]>
wrote:

> On 12-08-2020 12:28 PM, Naib Khan wrote:
>
> +Muhammad Ayoub <[email-masked]> +Hafiz Abdul Ghaffar
> <[email-masked]>
>
> plaese assist and share your feedback ASAP.
>
> Regards.
> Naib
>
> On Wed, 12 Aug 2020 at 10:55, Shady Elgendy <[email-masked]> wrote:
>
>> Reminder
>> ᐧ
>>
>> On Tue, Aug 11, 2020 at 3:15 PM Shady Elgendy <[email-masked]>
>> wrote:
>>
>>> @Rukhsana .. What is the update here?
>>> ᐧ
>>>
>>> On Tue, Aug 11, 2020 at 9:02 AM Rukhsana Zafar <[email-masked]>
>>> wrote:
>>>
>>>> On 11-08-2020 08:22 AM, Shady Elgendy wrote:
>>>>
>>>> R.R .. What is the update here please?
>>>> ᐧ
>>>>
>>>> On Mon, Aug 10, 2020 at 4:48 PM Naib Khan <[email-masked]> wrote:
>>>>
>>>>> Hi RR,
>>>>>
>>>>> Please provide POD.
>>>>>
>>>>> Regards.
>>>>> Naib
>>>>>
>>>>> On Mon, 10 Aug 2020 at 16:28, Rukhsana Zafar <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> On 10-08-2020 04:13 PM, Naib Khan wrote:
>>>>>>
>>>>>> +Road Rider Customer Support <[email-masked]> +Road Rider
>>>>>> <[email-masked]> +Muhammad Ayoub <[email-masked]>
>>>>>>
>>>>>>
>>>>>>   Hi R.R,
>>>>>>
>>>>>> 600942829_2
>>>>>>
>>>>>> As per our record, 2 boxes shipped but the customer received only one
>>>>>> box.
>>>>>>
>>>>>> please investigate and delivered the missing box today ASAP customer
>>>>>> ff up.
>>>>>>
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>> On Mon, 10 Aug 2020 at 08:28, Shady Elgendy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Reminder
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> R.R
>>>>>>>> What is the update here on this?
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 9:56 AM Naib Khan <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi R.R,
>>>>>>>>>
>>>>>>>>> 600942829_2
>>>>>>>>>
>>>>>>>>> As per our record, 2 boxes shipped but the customer received only
>>>>>>>>> one box.
>>>>>>>>>
>>>>>>>>> please investigate and delivered the missing box today ASAP
>>>>>>>>> customer ff up.
>>>>>>>>>
>>>>>>>>> Regards.
>>>>>>>>> Naib
>>>>>>>>>
>>>>>>>>> On Sun, 9 Aug 2020 at 09:53, Naib Khan <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mohit,
>>>>>>>>>>
>>>>>>>>>> will investigate now and the missing box will be delivered today
>>>>>>>>>> ASAP.
>>>>>>>>>>
>>>>>>>>>> Regards.
>>>>>>>>>> Naib
>>>>>>>>>>
>>>>>>>>>> On Sun, 9 Aug 2020 at 09:38, Mohit Caleb <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Shady,
>>>>>>>>>>>
>>>>>>>>>>> Good Morning, the order was packed into two packages, mentioned
>>>>>>>>>>> the missing item in one package, the rest in the other package.
>>>>>>>>>>> Seems like the customer has received only 1 package from the
>>>>>>>>>>> order.
>>>>>>>>>>>
>>>>>>>>>>> @Naib Khan <[email-masked]> - Sales Order 600942829_2,
>>>>>>>>>>> kindly make a follow up with the 3PL partner to deliver the second package
>>>>>>>>>>> without any further delay.
>>>>>>>>>>>
>>>>>>>>>>> Thanks & Regards,
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Aug 9, 2020 at 8:29 AM Shady Elgendy <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> +Mohit Caleb <[email-masked]> Please check if the
>>>>>>>>>>>> customer received this item missing or not
>>>>>>>>>>>> I see on system item is shipped
>>>>>>>>>>>>
>>>>>>>>>>>> Infantino - Elevate Adjustable Nursing Pillow
>>>>>>>>>>>> ᐧ
>>>>>>>>>>>>
>>>>>>>>>>>> On Fri, Aug 7, 2020 at 7:22 AM Mona Ataya <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Sent from my iPhone
>>>>>>>>>>>>>
>>>>>>>>>>>>> Begin forwarded message:
>>>>>>>>>>>>>
>>>>>>>>>>>>> *From:* Maitha Alkhayyal <[email-masked]>
>>>>>>>>>>>>> *Date:* 6 August 2020 at 10:12:18 PM GST
>>>>>>>>>>>>> *To:* mumzworld customer care <[email-masked]>
>>>>>>>>>>>>> *Subject:* *Missing item*
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hib, I receive all the items except the nursing pillows so can
>>>>>>>>>>>>> you check
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "lastmile" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAO2cv4EqF5rLs4UF2bkn8o2WsMH3k0dUXvU%3Dnyvr8APWeVg%2BKA%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAO2cv4EqF5rLs4UF2bkn8o2WsMH3k0dUXvU%3Dnyvr8APWeVg%2BKA%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Our delivery boy has delivered two items to the customer on 6th
>>>>>> August.
>>>>>>
>>>>>> Thank you
>>>>>> --
>>>>>>
>>>>>> *Priyata Rai Operationsr* Cum Sales Coordinator
>>>>>> + 971 565268297
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Dear Team,
>>>>
>>>> Greeting of the day,
>>>>
>>>> We are still checking We will update ASAP
>>>> --
>>>> *Priyanka Jadhav*
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268107
>>>>
>>>
>>>
>>> --
>>>
>>
>>
>> --
>>
> Dear Team,
>
> We Conform from the  customer, customer said she received her shipment on
> date 06/08/2020
> --
> *Priyanka Jadhav*
> Operations Cum Sales Coordinator
> + 971 565268107
>

--