Subject: Re: AWB# 2990813803 - SO# 700243538 << Reference ID: 64218126 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Wed, 12 Aug 2020 12:58:42 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Radwa

Please find the below updates

<label>"Please be informed that consignee contacted (Ms. Manal / 01000887936) and provided required paperwork for clearance (Personal ID Copy) and shipment was under customs inspection process but she requested for return & shipment is currently under return process under  AWB # 4881166581.Please be informed that due to a technical problem, Customs authorities unable to complete the return process, they have no estimate time to be resolved (Min 30 working days)Our management team have escalated the case to customs authorities and they are trying the best to get finalized "</label>
Should you require any further assistance, please contact me directly.   Best Regards, Vinayak ThapaKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates 

>> Original Message ...
>> From: [email-masked]
>> To: [email-masked], [email-masked]
>> Cc: [email-masked], [email-masked]
>> Subject: AWB# 2990813803 - SO# 700243538
>> Sent: Wed, 12 Aug 2020 14:38:57 UTC+04:00
>>
>> 
Hi Ronald and Eugene,
>> Please advise what is causing the delay here? this is shipped since July 9th.She called DHL and they advised the shipment is in customs and they said the health department is refusing to release the package.She was advised to return it and that it will take 4 weeks.This is an item that has cost her 10,000 EGP and now we can't deliver it or refund it.Please advise on this ASAP.  Return tracking number : 488166581
>>   Radwa Ali
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
>> 
>>