Subject: Re: Facebook - 100158684_2 - MISSING - Britax B-Agile Double - Cosmos Black
From: Alvin Balmeo <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Pavankumar A <[email-masked]>, Asad <[email-masked]>, customer care <[email-masked]>, Naib Khan <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Wed, 12 Aug 2020 14:47:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain and Sagar,

Please raise a CRA/refund for the item below as the customer has already
been following up for so long.

She still has not received this item

KSA-TC-2000023161
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
B-Agile Double - Cosmos Black

On Tue, 11 Aug 2020 at 11:49, Alvin Balmeo <[email-masked]> wrote:

> @Ekta Jesswani <[email-masked]> @Asad <[email-masked]> - please
> help, we still have no answer for 7 days - customer still following up on
> our social media
>
> On Tue, 11 Aug 2020 at 10:12, Alvin Balmeo <[email-masked]> wrote:
>
>> @Zubair Wahid <[email-masked]> - please update we need to create
>> the CRA already.
>>
>>
>>
>> On Mon, 10 Aug 2020 at 15:42, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> @Zubair Wahid <[email-masked]> Missing item case.
>>> Where is the item ?
>>>
>>>
>>> On Mon, Aug 10, 2020 at 11:05 AM Alvin Balmeo <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain,
>>>>
>>>>
>>>> Please raise a CRA for the item under (see email thread above)
>>>> 100158684_2
>>>> KSA-TC-2000023161
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=906545> Britax
>>>> B-Agile Double - Cosmos Black
>>>>
>>>> We'll process a refund to the customer once done.
>>>>
>>>>
>>>> On Sat, 8 Aug 2020 at 13:28, Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> If there is no update on this @Alvin Balmeo <[email-masked]>!
>>>>>
>>>>>
>>>>>
>>>>> Please refund the customer and we will proceed with lost item on
>>>>> either Tamer or the courier.
>>>>>
>>>>>
>>>>>
>>>>> @Pavankumar A <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Investigate with BARQ on number of packages delivered.
>>>>>
>>>>>
>>>>>
>>>>> @Zubair Wahid <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Please confirm if this item as dispatched.
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Alvin Balmeo <[email-masked]>
>>>>> *Sent:* Friday, August 7, 2020 11:06 AM
>>>>> *To:* Zubair Wahid <[email-masked]>
>>>>> *Cc:* Customer Care Team <[email-masked]>; Asad <
>>>>> [email-masked]>; Naib Khan <[email-masked]>; Amir Julkarnain <
>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; lastmile <
>>>>> [email-masked]>
>>>>> *Subject:* Re: Facebook - 100158684_2 - MISSING - Britax B-Agile
>>>>> Double - Cosmos Black
>>>>>
>>>>>
>>>>>
>>>>> Team,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We have not received any update on this case. Are we to dispatch the
>>>>> missing item or should we request a CRA to refund the customer?
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 5 Aug 2020 at 16:39, Alvin Balmeo <[email-masked]> wrote:
>>>>>
>>>>> Hi Zubair,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Can we have an update on this case? We have the customer on social
>>>>> media constantly following up on the missing stroller.
>>>>>
>>>>>
>>>>>
>>>>> Please advise.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>> <[email-masked]>  - help on this case thanks
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 5 Aug 2020 at 08:17, Alvin Balmeo <[email-masked]> wrote:
>>>>>
>>>>> Hi Zubair,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Any update for this remaining item?
>>>>>
>>>>>
>>>>>
>>>>> On Tue, 4 Aug 2020 at 09:44, Alvin Balmeo <[email-masked]> wrote:
>>>>>
>>>>> Hi Zubair/Naib,
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> May we know if we have an update for the missing stroller? The
>>>>> customer sent a message on our FB page following up on this. The original
>>>>> order date is 12-Jun-2020.
>>>>>
>>>>>
>>>>>
>>>>> Please advise.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
>>>>> <[email-masked]>  - need help on this case.
>>>>>
>>>>>
>>>>>
>>>>> @Asad <[email-masked]> - FYI
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Alvin
>>>>>
>>>>> *Please consider the environment before printing this e-mail*
>>>>>
>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAAXiWNqrYwwrQku-y6h3-hWohJO94-gGFzF4T3whduHHcCRp1A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>>>>
>>>> --
>>>> Best regards,
>>>>
>>>> Alvin
>>>>
>>>> *Please consider the environment before printing this e-mail*
>>>>
>>>
>>
>> --
>> Best regards,
>>
>> Alvin
>>
>> *Please consider the environment before printing this e-mail*
>>
>
>
> --
> Best regards,
>
> Alvin
>
> *Please consider the environment before printing this e-mail*
>

-- 
Best regards,

Alvin

*Please consider the environment before printing this e-mail*