Subject: AWB# 2990813803 - SO# 700243538
From: Radwa Ali <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: customer care <[email-masked]>, "ae.mumzworld" <[email-masked]>
Date: Wed, 12 Aug 2020 14:38:57 +0400
List-Id: <ccteam.mumzworld.com>

Hi Ronald and Eugene,

Please advise what is causing the delay here? this is shipped since July
9th.
She called DHL and they advised the shipment is in customs and they said
the health department is refusing to release the package.
She was advised to return it and that it will take 4 weeks.
This is an item that has cost her 10,000 EGP and now we can't deliver it or
refund it.
Please advise on this ASAP.
Return tracking number : 488166581

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE