Subject: Re: Order #600917013 // Sku :AL-800010946 // Name :Feber Trike Evo Plus 3-in-1 // Defective
From: Abdelmohsen basha <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Maricris <[email-masked]>, Arjun <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abel <[email-masked]>, [email-masked], [email-masked], Denmark A <[email-masked]>
Date: Wed, 12 Aug 2020 13:27:52 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina,

Replacement or repair shall be within 1 week of purchasing as per the
vendor.

Thanks

On Wed, 12 Aug 2020 at 13:19, Alina D'Souza <[email-masked]> wrote:

> Hi Abdelmohsen,
>
> Is there no warranty or repair on this
>
> Can we fix the wheels for her?
>
> Regards,
> Alina
>
> On Wed, Aug 12, 2020 at 1:00 PM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Alina,
>>
>> As per the below emails, kindly inform the customer that we will send the
>> item back as it already passed the period on which we can proceed the
>> return.
>>
>> Waiting for your feedback.
>>
>> Thanks
>>
>> On Wed, 12 Aug 2020 at 11:52, Denmark A <[email-masked]> wrote:
>>
>>> Dear Maricris,
>>>
>>> So we don't have any option to help our valued customer for this matter?
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Aug 12, 2020 at 11:46 AM Maricris <[email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> As I checked the last purchased of this SKU was on 6 – July but item
>>>> returned to us on 23-July.
>>>>
>>>> So, this item complaint by your customer was purchased more than a
>>>> month, we have a clear policy for b2b orders, if item is manufactured
>>>> defect, we can replace or repair the item maximum of 7days from the date of
>>>> purchased.
>>>>
>>>>
>>>>
>>>> Sorry but we cannot do anything, as well as we don’t have spare or
>>>> available stock of this item.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *BEST REGARDS**...*?
>>>>
>>>> *Maricris Pati*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *ALGT Middle East - A Liusie General Trading *|   PO BOX 7297  |
>>>> Plot # C.22 Dubai Production City , opp Sign Work |
>>>>
>>>> Dubai, United Arab Emirates |    Tel: +971 4 2476739    |  Fax: +971 4
>>>> 2476799  | Mobile : +971 566454542
>>>>
>>>> www.algt-me.com
>>>>
>>>>
>>>>
>>>> P *Save a tree. Please don't print this e-mail unless it's really
>>>> necessary*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A [mailto:[email-masked] <[email-masked]>]
>>>>
>>>> *Sent:* Wednesday, August 12, 2020 9:58 AM
>>>> *To:* Ivy; Abel
>>>> *Cc:* customer care; Returns.fc; Kenneth Nwaso; Alina D'Souza; Michael
>>>> Rolle; Abdelmohsen basha
>>>> *Subject:* Order #600917013 // Sku :AL-800010946 // Name :Feber Trike
>>>> Evo Plus 3-in-1 // Defective
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Return Reason:doesnt_work_or_defective
>>>> Comments :I have received this bike and was as Eid gift for my friends
>>>> baby girl, box was opened and fixed yesterday and noticed that the bike is
>>>> unbalanced from tires as the front tire to the right side and not straight
>>>> as shown in picture even though it has been fixed properly I need to
>>>> replace it with a proper one
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Best Regards,
>>>>
>>>> Den mark
>>>>
>>>