Subject: Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
From: Mohamed Magdy <[email-masked]>
To: Michaela Manibo <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Denmark A <[email-masked]>, Pikkaboo <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Sujan Raj <[email-masked]>, Abigail Capinpin - Mumzworld <[email-masked]>, Abdelmohsen basha <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Aug 2020 13:22:59 +0400
List-Id: <ccteam.mumzworld.com>

+Eugene Mugisa <[email-masked]>

On Wed, Aug 12, 2020 at 1:20 PM Michaela Manibo <
[email-masked]> wrote:

> Team,
>
> Please assist as this order is again being returned as emppost tried to
> deliver in AUH. It should be Dubai.
>
> Please return my stroller asap. My address is
> D1 Tower, unit 2207
> Al Jaddaf waterfront
> Al Jaddaf
> Dubai, UAE
>
> Please assist
>
> 1000007374744
>
>
>
>
> On Thu, Jul 23, 2020 at 10:38 AM Denmark A <[email-masked]> wrote:
>
>> Dear,
>>
>> Received with thanks.
>>
>> Regards,
>> Den mark
>>
>> On Thu, Jul 23, 2020 at 10:33 AM Pikkaboo <[email-masked]>
>> wrote:
>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Good Day. Please be informed that the items was collected yesterday.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thanks
>>>
>>> May Calle
>>>
>>> Business Operations Executive
>>>
>>> M: +971564922117
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From: *Denmark A <[email-masked]>
>>> *Sent: *Wednesday, July 22, 2020 4:20 PM
>>> *To: *Alina D'Souza <[email-masked]>
>>> *Cc: *Pikkaboo -Baby Essentials- <[email-masked]>; Mohamed
>>> Magdy <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
>>> Sankar <[email-masked]>; John Joseph Lantaca
>>> <[email-masked]>; Shady Elgendy <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Sujan Raj <[email-masked]>; Abigail
>>> Capinpin - Mumzworld <[email-masked]>; Abdelmohsen basha
>>> <[email-masked]>; [email-masked]
>>> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
>>> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>> check
>>>
>>>
>>>
>>> Dear Alina,
>>>
>>>
>>>
>>> Noted on this once received.
>>>
>>>
>>>
>>> @Pikkaboo -Baby Essentials- <[email-masked]> Please confirm
>>> if our driver collected the item.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 4:16 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Customer does not need repairs and mentioned ok to use it without repair.
>>>
>>>
>>>
>>> Please reship back to us
>>>
>>>
>>>
>>> @Denmark A <[email-masked]>  please arrange the reship to the
>>> customer customer asap
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Wed, Jul 22, 2020 at 10:05 AM <[email-masked]> wrote:
>>>
>>> Hello team
>>>
>>>
>>>
>>> Since we sent you the video from our maintenance team elaborating the
>>> issue of overload by the customer, we’re keeping the item stored in our
>>> warehouse awaiting your instructions.
>>>
>>> Please coordinate with the customer and let us know if you wish to
>>> collect it or dispose it.
>>>
>>>
>>>
>>> Should you wish us to get in touch with the customer to explain the
>>> matter directly, we wouldn’t mind. Let us know
>>>
>>>
>>>
>>> Thank you
>>>
>>>
>>>
>>>
>>>
>>> *Pikkaboo Support Team*
>>>
>>> M: +971 56 7070 956
>>>
>>> M: +971 56 4922 117
>>>
>>>
>>>
>>> *From: *Alina D'Souza <[email-masked]>
>>> *Sent: *Tuesday, July 21, 2020 10:58 AM
>>> *To: *Denmark A <[email-masked]>
>>> *Cc: *Mohamed Magdy <[email-masked]>; Pikkaboo -Baby Essentials-
>>> <[email-masked]>; Umang Mehrotra <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>; Karthik
>>> Sankar <[email-masked]>; John Joseph Lantaca
>>> <[email-masked]>; Shady Elgendy <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Sujan Raj <[email-masked]>; Abigail
>>> Capinpin - Mumzworld <[email-masked]>; Abdelmohsen basha
>>> <[email-masked]>
>>> *Subject: *Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
>>> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>> check
>>>
>>>
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> We have received the item?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Mon, Jul 20, 2020 at 4:32 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Alina,
>>>
>>>
>>>
>>> Still not yet received.
>>>
>>>
>>>
>>> Give me till tomorrow to collect it from the vendor.
>>>
>>>
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Mon, Jul 20, 2020 at 4:26 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Did we get the stroller back from the customer
>>>
>>>
>>>
>>> The CRA is refunded should i give GC or are we shipping the item to the
>>> customer
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 8:45 AM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Alina,
>>>
>>>
>>>
>>> Noted with thanks.
>>>
>>>
>>>
>>> @Pikkaboo -Baby Essentials- <[email-masked]> Please update,
>>> and send me your complete address.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sun, Jul 19, 2020 at 8:43 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Customer does not need repairs and mentioned ok to use it without repair
>>>
>>>
>>>
>>> Please reship back to customer asap
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, May 31, 2020 at 8:49 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please advise customer is asking for another option.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 5:27 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Dear Sandy,
>>>
>>>
>>>
>>> Informed customer the part in the video however because its in Hindi she
>>> didn quiet understand the video
>>>
>>>
>>>
>>>
>>>
>>> However is there any other option.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 1:14 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Dear Sandy,
>>>
>>>
>>>
>>> Will advise the customer.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, May 28, 2020 at 11:04 AM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Alina,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> Please refer to the attached video.
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Sandy
>>>
>>> Stroll in Style
>>>
>>>
>>>
>>> On Thu, May 28, 2020, 10:27 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> If you could please assist on the below query of the customer.
>>>
>>>
>>>
>>> "Can you show me the photo of the lock that is damaged?
>>>
>>> We hardly use this stroller for over a year now, and the only one who
>>> was using this stroller was my son who weighed less than 10kg at that time.
>>> It is very convenient of the manufacturer to say that we exerted too much
>>> pressure on the stroller so we purchase the frame. After not using the
>>> stroller for 3 months, we decided to use it one day and put it in the car.
>>> When we unfolded it, it was already not working.
>>>
>>> Can they not simply fix the lock?
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Wed, May 27, 2020 at 4:59 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> Upon checking the Twist stroller, it shows that the lock has been
>>> damaged due to excessive pressure exerted on the stroller. It was not a
>>> defect in the stroller. What we suggest is to purchase a stroller frame for
>>> 376 AED (VAT included).
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Wed, May 20, 2020 at 2:25 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Confirming receipt of the Twist stroller.
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Wed, May 20, 2020 at 2:14 PM Denmark A <[email-masked]> wrote:
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> Is the item delivered already?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, May 19, 2020 at 1:09 PM Denmark A <[email-masked]> wrote:
>>>
>>> @Sujan Raj <[email-masked]> Please update.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Tue, May 19, 2020 at 1:02 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> Just to let you know that we haven't received the Twist stroller yet.
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 17, 2020 at 1:37 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Yes, will do.
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Sun, May 17, 2020 at 12:22 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> Good Day!
>>>
>>>
>>>
>>> Please confirm once you received the item thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, May 16, 2020 at 11:52 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Hi Alina,
>>>
>>>
>>>
>>> Item already sent and dispatched last thursday.
>>>
>>>
>>>
>>> @Sujan Raj <[email-masked]> Please confirm if the item
>>> already reached the vendor's warehouse for evaluation.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 12:56 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Warehouse address: 28 D Street Warehouse S2 Umm Ramool, Dubai UAE
>>>
>>> Contact person: Sandy
>>> Contact Number: 0564922117
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 12:45 PM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> Can we get your complete warehouse address and contact person for whom
>>> we will hand over the item?
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 12:34 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Umang,
>>>
>>>
>>>
>>> The case is since Feb, could you please advise and send the item asap
>>>
>>>
>>>
>>> The customer is complaining and we did a vendor communication in April.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Thu, May 14, 2020 at 12:11 PM Pikkaboo <[email-masked]>
>>> wrote:
>>>
>>> Hello Umang
>>>
>>>
>>>
>>> After checking with the technical team, will need to physically assess
>>> the stroller. Kindly arrange delivering the stroller to our warehouse and
>>> we shall revert back to you in 2 days after receiving it
>>>
>>> Pikkaboo
>>>
>>> Parenting made easy
>>>
>>>
>>>
>>> -------- Original message --------
>>> From: Umang Mehrotra <[email-masked]>
>>> Date: Wed, May 13, 2020, 19:04
>>> To: Pikkaboo -Baby Essentials- <[email-masked]>
>>> Cc: customer care <[email-masked]>, "Returns.fc" <
>>> [email-masked]>, Karthik Sankar <[email-masked]>, John
>>> Joseph Lantaca <[email-masked]>, Denmark A <[email-masked]>
>>> Subject: RE: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
>>> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> Please respond.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Denmark A [mailto:[email-masked]]
>>> *Sent:* Thursday, May 7, 2020 9:52 AM
>>> *To:* Pikkaboo -Baby Essentials- <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Umang Mehrotra <[email-masked]>;
>>> Karthik Sankar <[email-masked]>; John Joseph Lantaca <
>>> [email-masked]>
>>> *Subject:* Re: 600360284 // Incident #803997 // "ITL-RR-TW-01 "//
>>> Pikkaboo Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty
>>> check
>>>
>>>
>>>
>>> Hi Sandy,
>>>
>>>
>>>
>>> Apologies for the late reply as per customer complaint.
>>>
>>>
>>>
>>> Basically the stroller body is not stable and doesn't have the clicking
>>> sound when you change from folded position to unfolded.
>>>
>>>
>>>
>>> Thanks & Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Thu, Apr 16, 2020 at 10:11 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Hi Sandy
>>>
>>>
>>>
>>> Good day.
>>>
>>>
>>>
>>> Still we are  waiting for the customer response regarding the issue. We
>>> will get back to you once the customer reverts to us.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Apr 12, 2020 at 5:22 PM Pikkaboo -Baby Essentials- <
>>> [email-masked]> wrote:
>>>
>>> Hello Denmark,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> Can you please explain what happened?
>>>
>>>
>>>
>>> Should you have further questions please let us know.
>>>
>>>
>>>
>>> Thank you,
>>>
>>>
>>> Sandy
>>>
>>>
>>>
>>> *Pikkaboo,*
>>>
>>> *Stroll in Style*
>>>
>>> *0567070958*
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Apr 12, 2020 at 9:53 AM Denmark A <[email-masked]> wrote:
>>>
>>>
>>>
>>> ---------- Forwarded message ---------
>>> From: *Denmark A* <[email-masked]>
>>> Date: Mon, Apr 6, 2020 at 2:59 PM
>>> Subject: 600360284 // Incident #803997 // "ITL-RR-TW-01 "// Pikkaboo
>>> Twist Smartest 360 Rotatable Luxury Stroller, Navy // Warranty check
>>> To: <[email-masked]>
>>> Cc: customer care <[email-masked]>, Returns.fc <
>>> [email-masked]>, Kenneth Nwaso <[email-masked]>,
>>> Umang Mehrotra <[email-masked]>
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Warranty check
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>

--