Subject: RE: Order #600859620 // STM-203154001 // Dickie - RC Toy Story Buggy with Woody // DEFECTIVE
From: Talal Reslan - Simba Toys Middle East <[email-masked]>
To: Denmark A <[email-masked]>, Sifat Fazlur Rahman - Simba Toys Middle East <[email-masked]>, Harish Jogam - Simba Toys Middle East <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, Kenneth Nwaso <[email-masked]>, Samran Iftikhar <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 12 Aug 2020 08:58:58 +0000
List-Id: <ccteam.mumzworld.com>

Hi dear,

We are going ahead with the replacement.

@Sifat Fazlur Rahman - Simba Toys Middle East<mailto:[email-masked]> @Harish Jogam - Simba Toys Middle East<mailto:[email-masked]> you received yesterday the damaged item, I will process replacement in the system for the same.

Thank you.

Best regards,

Talal Reslan
E-commerce Expert
[signature_1499667493]

Simba Toys Middle East FZE
P.O. Box 61106
Dubai  ·  UAE

T    +971.4.880 99 80 (Ext. 222)
M   +971.50.551 40 76
F    +971.4.880 99 81
E    [email-masked]<mailto:[email-masked]>

[signature_1130708893]<https://middleeast.simba-dickie-group.com/en/the-group/>  [signature_1279472639] <https://www.facebook.com/pg/simbatoysmiddleeast/posts/>   [signature_1969021567] <https://www.instagram.com/simbatoysmiddleeast/>   [signature_1477753325] <https://www.linkedin.com/company/453138/admin/>   [signature_1863323865] <https://www.youtube.com/channel/UCXaqRlDty7oMGOJdylJVuog?view_as=subscriber>

Think before you print<http://thinkbeforeprinting.org/>

________________________________
SIMBA-DICKIE-GROUP GmbH • Hauptsitz Fürth • Amtsgericht Fürth HR A 5842 • GF: Michael Sieber, Florian Sieber, Manfred Duschl, Uwe Weiler
________________________________
Gemäß Artikel 13 der DSGVO, teilen wir Ihnen die Informationspflichten über folgenden LINK mit: Informationspflichten Kunden Lieferanten<https://dataprivacyb2b.simba-dickie-group.com/>
In accordance with article 13 of the GDPR, we inform you about the information requirements via the following LINK: Information requirements customer suppliers<https://dataprivacyb2b.simba-dickie-group.com/>
Vertraulichkeitshinweis: Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind
oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese Mail. Das unerlaubte Kopieren sowie
die unbefugte Weitergabe dieser Mail ist nicht gestattet.
Confidential Note: This e-mail may contain confidential and/or privileged information. If you are not the intended recipient (or have received this
e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorised copying, disclosure or distribution of the material
in this e-mail is strictly forbidden.

From: Denmark A <[email-masked]>
Sent: 10 August 2020 11:20
To: Talal Reslan - Simba Toys Middle East <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Kenneth Nwaso <[email-masked]>; Samran Iftikhar <[email-masked]>; Michael Rolle <[email-masked]>; Abdelmohsen basha <[email-masked]>
Subject: Order #600859620 // STM-203154001 // Dickie - RC Toy Story Buggy with Woody // DEFECTIVE

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.
Also find the attached video for your reference.

I received item Dickie - RC Toy Story Buggy with Woody on order number #600859620<https://mumzworldhelp.zendesk.com/agent/tickets/600859620> and sku number STM-203154001.

It appears the remote control for the car has stopped working and even having replaced the batteries is no longer working.

Can you advise what you can do in terms of replacing the item?

We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Best Regards,

Den mark