Subject: Re: Order #600833022 WARRANTY
From: Denmark A <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Shady Elgendy <[email-masked]>, Jeno Serenio <[email-masked]>, Abdelmohsen basha <[email-masked]>, Mohamed Magdy <[email-masked]>, customer care <[email-masked]>, Priya Ramasamy <[email-masked]>
Date: Wed, 12 Aug 2020 12:44:05 +0400
List-Id: <ccteam.mumzworld.com>

@Alina D'Souza <[email-masked]> It is refunded already.

Regards,
Den mark

On Wed, Aug 12, 2020 at 12:36 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark,
>
> Update CRA Asap
>
> Regards,
> Alina
>
> On Tue, Aug 11, 2020 at 8:34 AM Shady Elgendy <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]>
>> ᐧ
>>
>> On Tue, Aug 11, 2020 at 7:39 AM Jeno Serenio <[email-masked]> wrote:
>>
>>> Dear Den Mark,
>>>
>>>
>>>
>>> Good afternoon.
>>>
>>>
>>>
>>> The item BCS360PGREY is currently our of stock.
>>>
>>>
>>>
>>> We cannot send replacement for the damaged item.
>>>
>>>
>>>
>>> To resolve this aftersales issue, we have issued credit note for same.
>>>
>>>
>>>
>>> Kindly see attached for your reference.
>>>
>>>
>>>
>>> We hope this will help with your customer.
>>>
>>>
>>>
>>> Kind regards,
>>>
>>>
>>>
>>> *Jeno Serenio*
>>>
>>> *Sales Coordinator*
>>>
>>>
>>>
>>> *UAE weekend: Friday and Saturday*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *JENO SERENIO*
>>>
>>> SALES COORDINATOR
>>>
>>>
>>>
>>> DUBAI SILICON OASIS FREE ZONE
>>>
>>> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>>>
>>> PO BOX 450201  •  DUBAI - UAE
>>>
>>>
>>>
>>>
>>> M  +971 569 636 787 •  T  +971 4 326 3080 - Ext. 212
>>>
>>>
>>>
>>> [email-masked] •  MAPYR.COM <http://www.mapyr.com/>
>>>
>>>
>>>
>>>
>>>
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>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Wednesday, July 29, 2020 9:23 AM
>>> *To:* Jeno Serenio <[email-masked]>
>>> *Cc:* Alina D'Souza <[email-masked]>; Mohamed Magdy <
>>> [email-masked]>; customer care <[email-masked]>; Shady
>>> Elgendy <[email-masked]>
>>> *Subject:* Re: Order #600833022 WARRANTY
>>>
>>>
>>>
>>> Dear Jeno,
>>>
>>>
>>>
>>> Please look into this case for which customer complaint regarding they
>>> purchased, please assist us to gratify customer needs.
>>>
>>> Also find the attached sales invoice for your reference.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Wed, Jul 29, 2020 at 9:14 AM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>> @Denmark A <[email-masked]> Please check and advise?
>>>
>>>
>>>
>>> Thanks
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Tue, Jul 28, 2020 at 9:28 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> PFB The picture and suggest
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Tue, Jul 28, 2020 at 9:21 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please advise
>>>
>>>
>>>
>>> Order #600833022
>>> <https://mumzworldhelp.zendesk.com/agent/tickets/600833022>
>>>
>>> Products Details
>>> Sku :MD-BCS360PGREY
>>> Name :Ergo Baby - Omni 360 Cool Air Mesh - Pearl Grey
>>> Date Placed :2020-04-26 11:25:24
>>> Date Shipped :2020-05-05 14:13:50
>>> Qty Ordered :1.0000
>>> Shipping Country:United Arab Emirates
>>>
>>> Return Reason:received_damaged_not_as_new
>>> Comments : Hi! My carrier has got a significant tear after only few uses
>>> - I have checked that ergo baby provides repair or substitution of the
>>> product (see picture enclosed). We are currently away from dubai and will
>>> be back in September. What should we do?
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>
>> --
>>
>>