Subject: Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
From: Michaela Manibo <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Abel <[email-masked]>, "Returns.fc" <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, Ashley Fernandes <[email-masked]>, Rovie <[email-masked]>, "Alina D'Souza" <[email-masked]>, Ivy <[email-masked]>, Uae Lastmile <[email-masked]>
Date: Wed, 12 Aug 2020 12:31:21 +0400
List-Id: <ccteam.mumzworld.com>

Team,

May we have the update on this order?

Customer has not received it til now,

Thanks

On Sun, Aug 9, 2020 at 3:43 PM Denmark A <[email-masked]> wrote:

> Dear Anas,
>
> Item will be dispatched tomorrow.
>
> Regards,
> Den mark
>
> On Sun, Aug 9, 2020 at 3:42 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Demark,
>>
>> Please confirm.
>>
>> Best regards,
>> Anas Nazzal
>>
>> On Sun, Aug 9, 2020 at 2:35 PM Ivy <[email-masked]> wrote:
>>
>>> Hi Anas,
>>>
>>>
>>>
>>> Please let us know if your team handover the item to our driver.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>> *From:* Anas nazzal [mailto:[email-masked]]
>>> *Sent:* Sunday, August 9, 2020 2:16 PM
>>> *To:* Denmark A
>>> *Cc:* Abel; Michaela Manibo; Returns.fc; Ivy; Mostafa saad; customer
>>> care; Ashley Fernandes; Rovie; Alina D'Souza
>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>> 600711266
>>>
>>>
>>>
>>> Dear Denmark,
>>>
>>>
>>>
>>> Kindly assist with the below customer as she called again to follow up.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 10:01 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>>
>>>
>>> @Abel <[email-masked]> Thank you for the update.
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> The customer advised that the item
>>> has been collected. Kindly do the needful to proceed with the replacement.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Sat, 8 Aug 2020 at 15:45, Abel <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly collect the unit w/ box so we can replace it with new one.
>>>
>>>
>>>
>>> Thanks and regards,
>>>
>>>
>>>
>>> Abel
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Thursday, August 6, 2020 6:59 PM
>>> *To:* Abel <[email-masked]>
>>> *Cc:* Denmark A <[email-masked]>; Ivy <[email-masked]>;
>>> Hyacinth Joyce <[email-masked]>; Mostafa saad <
>>> [email-masked]>; Returns.fc <[email-masked]>;
>>> customer care <[email-masked]>; Ashley Fernandes <
>>> [email-masked]>; Rovie <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>
>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>> 600711266
>>>
>>>
>>>
>>> Team,
>>>
>>> The customer is extremely insisting on getting a working item. She
>>> wanted the whole item replaced,
>>>
>>> Please assist .
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Aug 6, 2020 at 3:41 PM Abel <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> We can change the power motor base but for the accessories we cant
>>> because there are no warranty for all accessories.
>>>
>>>
>>>
>>>
>>>
>>> Thanks and regards,
>>>
>>>
>>>
>>> Abel
>>>
>>> SC Technician
>>>
>>>
>>>
>>> *From:* Michaela Manibo [mailto:[email-masked]]
>>> *Sent:* Thursday, August 6, 2020 1:24 PM
>>> *To:* Denmark A <[email-masked]>
>>> *Cc:* Abel <[email-masked]>; Ivy <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; Mostafa saad <[email-masked]>;
>>> Returns.fc <[email-masked]>; customer care <
>>> [email-masked]>; Ashley Fernandes <[email-masked]>; Rovie <
>>> [email-masked]>; Alina D'Souza <[email-masked]>; Mary Anne
>>> Agapito <[email-masked]>
>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>> 600711266
>>>
>>>
>>>
>>> Team,
>>>
>>> As per the customer, the machine - power base itself is damaged -
>>> extraction blade is causing leaking liquid causing damage to the machine.
>>> Please advise as the customer wants replacement on this item.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Aug 5, 2020 at 4:53 PM Denmark A <[email-masked]> wrote:
>>>
>>> Dear Abel,
>>>
>>>
>>>
>>> Thank you for your information.
>>>
>>>
>>>
>>> @Hyacinth Joyce <[email-masked]>  please coordinate with customer
>>> for the above updates from the Vendor.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>> MIchael R.
>>>
>>>
>>>
>>> On Mon, Aug 3, 2020 at 3:44 PM Abel <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> If the power motor base is the one that is damaged we can replace it
>>> with a new one. However if the blade assembly is the one that is damage,
>>> kindly remind the customer about our warranty policy.
>>>
>>>
>>>
>>> Thanks and regards,
>>>
>>>
>>>
>>> Abel
>>>
>>>
>>>
>>> *From:* Ivy [mailto:[email-masked]]
>>> *Sent:* Monday, August 3, 2020 3:36 PM
>>> *To:* 'Abel' <[email-masked]>
>>> *Cc:* 'Hyacinth Joyce' <[email-masked]>; 'Mostafa saad' <
>>> [email-masked]>; 'Returns.fc' <[email-masked]>;
>>> 'Denmark A' <[email-masked]>; 'customer care' <
>>> [email-masked]>; 'Ashley Fernandes' <[email-masked]>;
>>> 'Rovie' <[email-masked]>; 'Alina D'Souza' <[email-masked]>;
>>> 'Mary Anne Agapito' <[email-masked]>
>>> *Subject:* RE: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>> 600711266
>>>
>>>
>>>
>>> Hi Abel,
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]
>>> <[email-masked]>]
>>> *Sent:* Monday, August 3, 2020 3:17 PM
>>> *To:* Ivy
>>> *Cc:* Hyacinth Joyce; Mostafa saad; Returns.fc; Denmark A; customer
>>> care; Ashley Fernandes; Rovie; Abel; Alina D'Souza
>>> *Subject:* Re: Warranty Confirmation / SKU AL-NB9-1012 - Order No.
>>> 600711266
>>>
>>>
>>>
>>> Hi Ivy,
>>>
>>>
>>>
>>> As per the customer, this is the second time she had an issue with the
>>> item. She doesn't want t it to be repaired but wants a replacement instead.
>>>
>>>
>>>
>>> Please assist. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jul 27, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> @Mostafa saad <[email-masked]> please arange for the item its
>>> stil with couriers.
>>>
>>>
>>>
>>> @Denmark A <[email-masked]> Please label it FOR REPAIR C/O ABEL
>>> (URGENT)., keep us posted
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jul 26, 2020 at 1:46 PM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> @Ivy <[email-masked]> Thank you for the update.
>>>
>>>
>>>
>>> @Returns.fc <[email-masked]> / @Denmark A
>>> <[email-masked]> / @Alina D'Souza <[email-masked]> Kindly
>>> do the needful, email follow up sent about the collection.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Sun, 26 Jul 2020 at 13:36, Ivy <[email-masked]> wrote:
>>>
>>> Hi,
>>>
>>>
>>>
>>> Kindly collect the item and handover to our driver. Please label it FOR
>>> REPAIR C/O ABEL (URGENT).
>>>
>>>
>>>
>>> Thank you!
>>>
>>>
>>>
>>> Best regards,
>>>
>>>
>>>
>>> Ivy Czarina Rosel
>>>
>>> Online Sales Executive
>>>
>>>
>>>
>>> Mob:                     +971 55 248 1227
>>>
>>> Dir:                         +971 4 247 6754
>>>
>>> Email:                    [email-masked]
>>>
>>> Website:              www.algt-me.com
>>>
>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>> *Sent:* Sunday, July 26, 2020 12:51 PM
>>> *To:* Rovie; Ivy
>>> *Cc:* customer care; Ashley Fernandes; Returns.fc; Denmark A; Alina
>>> D'Souza
>>> *Subject:* Warranty Confirmation / SKU AL-NB9-1012 - Order No. 600711266
>>>
>>>
>>>
>>> Hi team,
>>>
>>>
>>>
>>> The customer with the above order number purchased the below item in Feb
>>> 2020.
>>>
>>>
>>>
>>>
>>> 600711266
>>>
>>> AL-NB9-1012
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=946406>
>>>
>>> NutriBullet Pro Series 10pcs Set 900W
>>>
>>> 1
>>>
>>>
>>>
>>> The customer reported and shared the below:
>>>
>>> -a liquid is coming out from the bottom part
>>>
>>> -it is not mixing well
>>>
>>> -milling blade is seriously scratched
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Kindly check and advise ASAP.
>>>
>>>
>>>
>>> Please note that the item is needed by the customer on Wednesday because
>>> they will be out for vacation and would bring the item with them.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>