Subject: Re: Please Collect TODAY - Order No. 600929778 / CRA_AR_RE13770
From: Michael Rolle <[email-masked]>
To: Shady Elgendy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: Naib Khan <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>
Date: Wed, 12 Aug 2020 12:22:03 +0400
List-Id: <ccteam.mumzworld.com>

Dear Shady,

Item was received today 08/12/2020  subject to return to the vendor due to
the wrong item sent by the vendor.

If it is urgent we can receive the CRA in Damage Location - and Communicate
with the vendor to replace the item and once the vendor replaced we can
adjust in our inventory.

@Abdelmohsen basha <[email-masked]>  please advise to proceed.

Best Regards,

Michael R.
ᐧ

On Wed, Aug 12, 2020 at 12:10 PM Shady Elgendy <[email-masked]> wrote:

> +Abdelmohsen basha <[email-masked]> Please close today
> ᐧ
>
> On Wed, Aug 12, 2020 at 11:28 AM Naib Khan <[email-masked]> wrote:
>
>> Hi Shady,
>>
>> Item collected will be handed over to retrun team,
>>
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Wed, 12 Aug 2020 at 11:23, Shajahan Kamal Batcha <
>> [email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>>
>>>
>>> Its collected and handover to the warehouse.
>>>
>>>
>>>
>>> *Shajahan K*
>>>
>>>  <http://www.timexpress.ae/>
>>>
>>>
>>>
>>>    P.O. Box : 80266
>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>    Fax : + (971) 4 255 5564
>>>
>>>    Email : [email-masked]
>>>    Web: www.timexpress.ae
>>>
>>> This email including its attachments are confidential and intended
>>> solely for the use of the individual or entity to whom they are addressed.
>>> If you have received this email in error, please delete it from your system
>>> and notify the sender immediately. If you are not the intended recipient
>>> you are notified that disclosing, copying or distributing the content of
>>> this information is strictly prohibited.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>> *Sent:* Wednesday, August 12, 2020 10:55 AM
>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>
>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>> CRA_AR_RE13770
>>>
>>>
>>>
>>> @Shajahan Kamal Batcha <[email-masked]> Is this done?
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 3:29 PM Shajahan Kamal Batcha <
>>> [email-masked]> wrote:
>>>
>>> Hi Shady,
>>>
>>>
>>>
>>> The driver will be collect before 05:00 Pm.
>>>
>>>
>>>
>>> *Shajahan K*
>>>
>>>  <http://www.timexpress.ae/>
>>>
>>>
>>>
>>>    P.O. Box : 80266
>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>    Fax : + (971) 4 255 5564
>>>
>>>    Email : [email-masked]
>>>    Web: www.timexpress.ae
>>>
>>> This email including its attachments are confidential and intended
>>> solely for the use of the individual or entity to whom they are addressed.
>>> If you have received this email in error, please delete it from your system
>>> and notify the sender immediately. If you are not the intended recipient
>>> you are notified that disclosing, copying or distributing the content of
>>> this information is strictly prohibited.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>> *Sent:* Tuesday, August 11, 2020 3:16 PM
>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>
>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>> CRA_AR_RE13770
>>>
>>>
>>>
>>> @Shajahan .. What is the update here?
>>> Is this closed?
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 3:47 PM Shajahan Kamal Batcha <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer informed to collect the order at reception tomorrow.
>>>
>>>
>>>
>>> *Shajahan K*
>>>
>>>  <http://www.timexpress.ae/>
>>>
>>>
>>>
>>>    P.O. Box : 80266
>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>    Fax : + (971) 4 255 5564
>>>
>>>    Email : [email-masked]
>>>    Web: www.timexpress.ae
>>>
>>> This email including its attachments are confidential and intended
>>> solely for the use of the individual or entity to whom they are addressed.
>>> If you have received this email in error, please delete it from your system
>>> and notify the sender immediately. If you are not the intended recipient
>>> you are notified that disclosing, copying or distributing the content of
>>> this information is strictly prohibited.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Shady Elgendy [mailto:[email-masked]]
>>> *Sent:* Monday, August 10, 2020 3:41 PM
>>> *To:* Shajahan Kamal Batcha <[email-masked]>
>>> *Cc:* Naib Khan <[email-masked]>; Hyacinth Joyce <
>>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; customer care <[email-masked]>; Returns.fc
>>> <[email-masked]>
>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>> CRA_AR_RE13770
>>>
>>>
>>>
>>> Is this order collected or not yet?
>>>
>>>
>>>
>>> Thanks
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Aug 10, 2020 at 8:59 AM Shajahan Kamal Batcha <
>>> [email-masked]> wrote:
>>>
>>> Hi Naib,
>>>
>>>
>>>
>>> Let me inform to the courier jabbar..
>>>
>>>
>>>
>>> *Shajahan K*
>>>
>>>  <http://www.timexpress.ae/>
>>>
>>>
>>>
>>>    P.O. Box : 80266
>>>    Tel : + (971) 4 255 5563 (Ext. 106)
>>>    Fax : + (971) 4 255 5564
>>>
>>>    Email : [email-masked]
>>>    Web: www.timexpress.ae
>>>
>>> This email including its attachments are confidential and intended
>>> solely for the use of the individual or entity to whom they are addressed.
>>> If you have received this email in error, please delete it from your system
>>> and notify the sender immediately. If you are not the intended recipient
>>> you are notified that disclosing, copying or distributing the content of
>>> this information is strictly prohibited.
>>>
>>>
>>>
>>>
>>>
>>> *From:* Naib Khan [mailto:[email-masked]]
>>> *Sent:* Monday, August 10, 2020 8:51 AM
>>> *To:* Shady Elgendy <[email-masked]>; Shajahan Kamal Batcha <
>>> [email-masked]>
>>> *Cc:* Hyacinth Joyce <[email-masked]>; lastmile <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; customer
>>> care <[email-masked]>; Returns.fc <[email-masked]>
>>> *Subject:* Re: Please Collect TODAY - Order No. 600929778 /
>>> CRA_AR_RE13770
>>>
>>>
>>>
>>> @Shajahan Kamal Batcha <[email-masked]>
>>>
>>>
>>>
>>> Please assist the collection arranged with Jabbar.
>>>
>>>
>>>
>>> Regards.
>>>
>>> Naib
>>>
>>>
>>>
>>>
>>>
>>> On Mon, 10 Aug 2020 at 08:30, Shady Elgendy <[email-masked]> wrote:
>>>
>>> @Naib Khan <[email-masked]> What is the update here/
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 3:05 PM Shady Elgendy <[email-masked]>
>>> wrote:
>>>
>>> @Naib Khan <[email-masked]> Please confirm once pickedup
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 11:10 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>> Hi team,
>>>
>>>
>>>
>>> The customer called to follow up about collection and is very upset
>>> about the delay.
>>>
>>>
>>>
>>> The item is not yet collected and she raised the request in July.
>>>
>>>
>>>
>>> Please assist to collect the item Today. The customer informed that she
>>> is available from 8PM onwards.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>
>
> --
>
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-- 
*Best Regards,*

*Michael C. Rolle*