Subject: Re: URGENT- HIGH VALUE ORDER SO 600948478
From: Ashley Fernandes <[email-masked]>
To: Angeli Fontillas <[email-masked]>
Cc: customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Uae Lastmile <[email-masked]>
Date: Wed, 12 Aug 2020 12:00:19 +0400
List-Id: <ccteam.mumzworld.com>

Dear Angeli,

Kindly refer to the email with subject line "*Re: URGENT Delivery - Sales
Order #600948478*". I have added you in the same.

Thanks and Regards,

*Ashley Fernandes *

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B 407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Wed, Aug 12, 2020 at 11:56 AM Angeli Fontillas <[email-masked]>
wrote:

> Hello Ashley,
>
> Need your help on this case, customer placed an order for Plum - Bowl
> Freebound Springfree Free Trampoline - 16ft and as per the customer they
> only received one box and it should not be as this is a big trampoline.
>
>
>
>
> Installer went to the customer house yesterday and was not able to
> fix/assemble it due to incomplete parts.
>
> Please check how many boxes should customer received as per NS we
> only dispatched 1 box.
>
> Please advise as the customer is waiting for an update and upset about
> this as its supposed to be a birthday gift for her son.
>
> Thank you
>
>
> *Regards,*
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>