Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: "Alina D'Souza" <[email-masked]>
To: Yaseen Shaqra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: Mark Anthony <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 12 Aug 2020 11:59:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Please update cra CRA_AR_RE13328 pending since a long time

the previous is closed
To Void - Item Lost for Road Rider Courier

Kindly confirm since june case

Regards,
Alina

On Wed, Aug 12, 2020 at 11:49 AM Yaseen Shaqra <[email-masked]>
wrote:

> Hi All,
>
> Please update us up, the customer is following up
>
> On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi All,
>> DOP : 2020-05-13  Delivery
>>
>> 2-Jun-2020
>>
>> Reason: Item is not brand new. Issue is that the pieces are not
>> compatible and they are loose.
>> Customers have been escalating this since June the 2nd and the item
>> needed to be refunded ASAP.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <[email-masked]>
>> wrote:
>>
>>> Hello Mark,
>>>
>>> I personally check the item and no damage is indicated by sight, may be
>>> some kind of technical damage, I prefer you evaluate this by yourself.
>>>
>>> Thanks
>>>
>>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>>> [email-masked]> wrote:
>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Thank you for your email.
>>>>
>>>> As I have mentioned to you previously, pls provide the specific damage
>>>> and date of purchase. We cannot just accept the item without an idea
>>>> regarding on the damage of the item.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> www.toytriangle.com
>>>>
>>>> <https://www.facebook.com/ToyTriangle/>
>>>> <https://www.instagram.com/toytriangle/>
>>>> <https://www.youtube.com/ttcmena>
>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>    <https://twitter.com/toytriangle>
>>>> <https://www.snapchat.com/add/toytriangle>
>>>>
>>>> *Mark Aclan*
>>>>
>>>>
>>>>
>>>> *M*: +971 56 919 8799
>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>
>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>
>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>>> *To:* Mark Anthony <[email-masked]>
>>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>> [email-masked]>; [email-masked];
>>>> [email-masked]; [email-masked]; [email-masked];
>>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>>> Cozy Coupe // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Mark,
>>>>
>>>>
>>>>
>>>> Please update .
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Mark,
>>>>
>>>>
>>>>
>>>> Please accept and evaluate the item further.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Denamrk,
>>>>
>>>>
>>>>
>>>> Were you able to tell us what’s the specific damage?
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> www.toytriangle.com
>>>>
>>>> <https://www.facebook.com/ToyTriangle/>
>>>> <https://www.instagram.com/toytriangle/>
>>>> <https://www.youtube.com/ttcmena>
>>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>>    <https://twitter.com/toytriangle>
>>>> <https://www.snapchat.com/add/toytriangle>
>>>>
>>>> *Mark Aclan*
>>>>
>>>>
>>>>
>>>> *M*: +971 56 919 8799
>>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>>
>>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>>
>>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>>> [email-masked]>; [email-masked];
>>>> [email-masked]; [email-masked]; [email-masked];
>>>> Furqan <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>>> Abdelmohsen basha <[email-masked]>
>>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy
>>>> Coupe // DAMAGED
>>>>
>>>>
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> Customer comment : DAMAGED
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>
> --
>
> Best Regards,
>
> *Yaseen Mohammed*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>