Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Yaseen Shaqra <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Mark Anthony <[email-masked]>, Denmark A <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Radwa Ali <
Date: Wed, 12 Aug 2020 11:48:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,

Please update us up, the customer is following up

On Tue, Aug 11, 2020 at 6:51 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> DOP : 2020-05-13  Delivery
>
> 2-Jun-2020
>
> Reason: Item is not brand new. Issue is that the pieces are not compatible
> and they are loose.
> Customers have been escalating this since June the 2nd and the item needed
> to be refunded ASAP.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Mark,
>>
>> I personally check the item and no damage is indicated by sight, may be
>> some kind of technical damage, I prefer you evaluate this by yourself.
>>
>> Thanks
>>
>> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
>> [email-masked]> wrote:
>>
>>> Hi Denmark,
>>>
>>>
>>>
>>> Thank you for your email.
>>>
>>> As I have mentioned to you previously, pls provide the specific damage
>>> and date of purchase. We cannot just accept the item without an idea
>>> regarding on the damage of the item.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> www.toytriangle.com
>>>
>>> <https://www.facebook.com/ToyTriangle/>
>>> <https://www.instagram.com/toytriangle/>
>>> <https://www.youtube.com/ttcmena>
>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>    <https://twitter.com/toytriangle>
>>> <https://www.snapchat.com/add/toytriangle>
>>>
>>> *Mark Aclan*
>>>
>>>
>>>
>>> *M*: +971 56 919 8799
>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>
>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>
>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Sunday, July 12, 2020 8:22 AM
>>> *To:* Mark Anthony <[email-masked]>
>>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> Furqan <[email-masked]>; customer care <[email-masked]>;
>>> Returns.fc <[email-masked]>; Alina D'Souza <
>>> [email-masked]>; Abdelmohsen basha <[email-masked]>
>>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
>>> Cozy Coupe // DAMAGED
>>>
>>>
>>>
>>> Dear Mark,
>>>
>>>
>>>
>>> Please update .
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]>
>>> wrote:
>>>
>>> Dear Mark,
>>>
>>>
>>>
>>> Please accept and evaluate the item further.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>>> [email-masked]> wrote:
>>>
>>> Hi Denamrk,
>>>
>>>
>>>
>>> Were you able to tell us what’s the specific damage?
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> www.toytriangle.com
>>>
>>> <https://www.facebook.com/ToyTriangle/>
>>> <https://www.instagram.com/toytriangle/>
>>> <https://www.youtube.com/ttcmena>
>>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>>    <https://twitter.com/toytriangle>
>>> <https://www.snapchat.com/add/toytriangle>
>>>
>>> *Mark Aclan*
>>>
>>>
>>>
>>> *M*: +971 56 919 8799
>>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>>
>>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>>
>>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>>
>>>
>>>
>>>
>>>
>>> *From:* Denmark A <[email-masked]>
>>> *Sent:* Thursday, July 09, 2020 12:35 PM
>>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>>> [email-masked]>; [email-masked];
>>> [email-masked]; [email-masked]; [email-masked];
>>> Furqan <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alina D'Souza <[email-masked]>;
>>> Abdelmohsen basha <[email-masked]>
>>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy
>>> Coupe // DAMAGED
>>>
>>>
>>>
>>> Dear Vendor,
>>>
>>>
>>>
>>> Please see the below customer complaint and allow us to send the item
>>> back to you for your further evaluation.
>>>
>>>
>>>
>>> Customer comment : DAMAGED
>>>
>>>
>>>
>>>
>>> We appreciate your support in this matter, Thank you.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Den mark
>>>
>>>

-- 

Best Regards,

*Yaseen Mohammed*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE