Subject: Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
From: "Alina D'Souza" <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Simba <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, Abdelmohsen basha <[email-masked]>
Date: Wed, 12 Aug 2020 11:40:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Customer very upset as we reshipped on 20th May and it was defective and
repicked on 17th June.

Customer needs a refund and not agreeing. Please advise asap @Denmark A
<[email-masked]>

Regards,
Alina

On Tue, Aug 11, 2020 at 3:53 PM Denmark A <[email-masked]> wrote:

> Dear Simba,
>
> Please update.
>
> Regards,
> Den mark
>
> On Mon, Aug 10, 2020 at 2:29 PM Denmark A <[email-masked]> wrote:
>
>> +Abdelmohsen basha <[email-masked]> FYI.
>>
>> Regards,
>> Den mark
>>
>> On Sun, Jul 19, 2020 at 11:54 AM Denmark A <[email-masked]> wrote:
>>
>>> Dear Alina,
>>>
>>> Please update the customer.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Wed, Jul 8, 2020 at 12:06 PM Laura Thomson <[email-masked]>
>>> wrote:
>>>
>>>> Not my brand or vendor so unfortunately not the right person to be able
>>>> to assist on this.
>>>>
>>>>
>>>>
>>>> *From:* Denmark A <[email-masked]>
>>>> *Sent:* Wednesday, July 8, 2020 11:25 AM
>>>> *To:* Mohamed Magdy <[email-masked]>; Laura Thomson <
>>>> [email-masked]>
>>>> *Cc:* Alina D'Souza <[email-masked]>; Simba . <
>>>> [email-masked]>; customer care <[email-masked]>;
>>>> Returns.fc <[email-masked]>; Mark Anthony Laraga <
>>>> [email-masked]>; Kenneth Nwaso <[email-masked]>;
>>>> Michael Rolle <[email-masked]>
>>>> *Subject:* Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater
>>>> Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
>>>>
>>>>
>>>>
>>>> +Mohamed Magdy <[email-masked]> +Laura Thomson
>>>> <[email-masked]> Please assist.
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 8:17 PM Simba <[email-masked]> wrote:
>>>>
>>>> Dear Denmark,
>>>>
>>>> We provided a solution in the nick of time,which is replacing the
>>>> battery.
>>>>
>>>> Since the old battery was damaged, kindly note that extra charges will
>>>> incur for the new one.
>>>>
>>>> We will not be able to accept the item as a return though,it was used
>>>> for some time and the damage is not from our end.
>>>>
>>>> Thanks & Regards,
>>>>
>>>> Simbarashe Mawere
>>>>
>>>> P.O Box 115161 | Dubai  |  UAE
>>>>
>>>> M:+971556595409
>>>>
>>>> T:+971-43339050 F: +971-43339052
>>>>
>>>> E: [email-masked] | W:www.metelegance.net
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 2:39 PM +0400, "Denmark A" <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear Simba,
>>>>
>>>>
>>>>
>>>> POMUMZ_DXB167123  for your reference, but the customer returned this
>>>> item twice now.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 2:32 PM Simba <[email-masked]> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>> Kindly note that this will not be accepted as a return, the battery was
>>>> damaged and the only solution we have is to replace.
>>>>
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> Simbarashe  Mawere
>>>> METELEGANCE CREDIBILITY(Since 2003)
>>>> P.O Box 115161 | Dubai  |  UAE
>>>> M:+9715(5) 6595409 T:+971-43339050|F: +971-43339052
>>>>  E: [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From: *Denmark A <[email-masked]>
>>>> *Sent: *Sunday, July 5, 2020 11:38 PM
>>>> *To: *Alina D'Souza <[email-masked]>; Simba
>>>> <[email-masked]>
>>>> *Cc: *Simba . <[email-masked]>; customer care
>>>> <[email-masked]>; Returns.fc <[email-masked]>; Mark
>>>> Anthony Laraga <[email-masked]>; Kenneth Nwaso
>>>> <[email-masked]>; Michael Rolle
>>>> <[email-masked]>
>>>> *Subject: *Re: Order #100122905 // MTC-903-R // Megastar - 2 Seater
>>>> Kids 4x4Ride-On Wagon Car - Red // Defective Damaged
>>>>
>>>>
>>>>
>>>> @Simba <[email-masked]> The customer wants a refund instead. as
>>>> the item has the same issue please issue CN.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 10:37 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> @Simba <[email-masked]> FYI
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>>
>>>>
>>>> On Mon, Jul 6, 2020 at 10:29 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>>
>>>>
>>>> Customer does not need the item wants a refund.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Sat, Jul 4, 2020 at 8:53 AM Denmark A <[email-masked]> wrote:
>>>>
>>>> Dear Simba,
>>>>
>>>>
>>>>
>>>> Thank you for your email.
>>>>
>>>>
>>>>
>>>> @customer care <[email-masked]> @Alina D'Souza
>>>> <[email-masked]> Please assist to inform the customer regarding
>>>> the issue.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Tue, Jun 30, 2020 at 4:14 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Noted on this.
>>>>
>>>>
>>>>
>>>> @Alina D'Souza <[email-masked]> FYI
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>> On Mon, Jun 29, 2020 at 9:41 AM Simba . <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Denmark,
>>>>
>>>> The battery is damaged,it will cost 300 AED to replace. Kindly check
>>>> with the client and confirm.
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *Simbarashe Mawere*
>>>>
>>>> P.O Box 115161 | Dubai  |  UAE
>>>>
>>>> M:+971556595409 T:+971-43339050|F: +971-43339052
>>>>
>>>> E: [email-masked] <[email-masked]> | W:
>>>> www.metelegance. <http://www.darvesh.com/>*net*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, Jun 27, 2020 at 3:58 AM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>>
>>>> The customer returned a damaged item to be repaired but the item sent
>>>> back to her with the same issue
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>>
>>>>
>>>>