Subject: RE: Order #600618230 ASSEMBLE
From: "Nessy" <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'Ashley Fernandes'" <[email-masked]>, "'Rameez'" <[email-masked]>, "'Arif Farooq'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 12 Aug 2020 11:17:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Apologies for the late reply.

We are charging inspection fee of 210AED. 

Kindly refer below Outdoor T&C’s customer signing after installation.

 

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Alina D'Souza [mailto:[email-masked]] 
Sent: Tuesday, August 11, 2020 1:23 PM
To: Nessy; Denmark A
Cc: Ashley Fernandes; Rameez; Arif Farooq; customer care
Subject: Re: Order #600618230 ASSEMBLE

Hi Team,

The customer advised that she already did all the installation to her new property and only needs the tools and if a team can just come over and check if she did it properly

She has already moved the item in her new house.

Kindly advise

Regards,

Alina

On Wed, Jul 29, 2020 at 6:38 PM Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

We are charging 400AED for dismantling and re-installation of the unit.

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Alina D'Souza [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Wednesday, July 29, 2020 5:38 PM
To: Ashley Fernandes
Cc: Nessy; Rameez; Arif Farooq; Denmark A; customer care
Subject: Re: Order #600618230 ASSEMBLE

Hi Ashley,

Shipping Address

SHIP TOGemma Holloway
Mira Oasis 2, Street 6
Corner villa/ villa 73 (close to the park)
Dubai Al thumama 2067
United Arab Emirates Map

SHIP AREA 

SHIP PHONE971522315634

Regards,

Alina

On Wed, Jul 29, 2020 at 5:36 PM Ashley Fernandes <[email-masked] <mailto:[email-masked]> > wrote:

Dear Nessy and Rameez,

Good Evening!

Kindly assist in arranging for the reinstallation. The item was purchased under POMUMZ_DXB101695. Kindly let know if any charges would be involved for the reinstallation.

@Alina D'Souza <mailto:[email-masked]>  : Kindly confirm the customer's address.

Thanks and Regards,

Ashley Fernandes 

Logistics Executive

P +971 4 245 1358      M +971 56 948 3116       E ashley@ <mailto:[email-masked]> mumzworld.com

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

On Wed, Jul 29, 2020 at 5:20 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Pleas advise if we can assist the customer in dismantling and installing at the new location for the customer.

 

Products Details
Sku :DBT-SW-F24150
Name :KidKraft - Sun Bistro Swing Set
Date Placed :2019-10-31 10:10:21
Date Shipped :2019-11-10 21:00:27
Qty Ordered :1.0000
Shipping Country:United Arab Emirates 

Regards,

Alina

On Mon, Jul 27, 2020 at 4:21 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark and Mohamed,

Please assist asap

Regards,

Alina

On Sun, Jul 26, 2020 at 7:40 PM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Order  <https://mumzworldhelp.zendesk.com/agent/tickets/600618230> #600618230

Products Details
Sku :DBT-SW-F24150
Name :KidKraft - Sun Bistro Swing Set
Date Placed :2019-10-31 10:10:21
Date Shipped :2019-11-10 21:00:27
Qty Ordered :1.0000
Shipping Country:United Arab Emirates

Return Reason:missing_part_or_pieces
Comments :I would like someone to come and dismantle and reassemble in our new garden. Missing key to unlock screws.

 

Regards,

Alina