Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: "Alina D'Souza" <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 10:38:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdelmohsen / Naib,

Arrange collection asap. CRA IS refunded as the replacement item was
reshipped, customer does not want the replacement

*Cannot create another CRA,* a replacement was provided however the
customer was refunded as its defective again

SHEET IS updated twice as i mentioned above please collect asap

Regards,
Alina

On Wed, Aug 12, 2020 at 9:43 AM Abdelmohsen basha <[email-masked]>
wrote:

> Sorry for the inconvenience, this CRA is mentioned twice on the tracker,
> on netsuite is already refunded.
>
> Thanks
>
> On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <[email-masked]>
> wrote:
>
>> Hello Naib,
>>
>> As per tracker item still on collection initiated phase and still I have
>> no hand over email mentioning this CRA, Item still with lastmile team.
>>
>> Thanks
>>
>> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote:
>>
>>> Hi Radwa,
>>>
>>> Item collected and handed over to the return team confirmed.
>>>
>>> @Abdelmohsen basha <[email-masked]> please assist.
>>>
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>>
>>>> Hi @Mohamed Magdy <[email-masked]>,
>>>>
>>>> Please advise what’s the status.
>>>>
>>>> The CRA is refunded and the item is not picked up.
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Rukhsana Zafar <[email-masked]>
>>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>>> *To:* Alina D'Souza <[email-masked]>
>>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>;
>>>> Shady Elgendy <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Denmark A <[email-masked]>; customer
>>>> care <[email-masked]>; Radwa Ali <[email-masked]>
>>>> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>>>>
>>>>
>>>>
>>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>>
>>>> Hi Naib.
>>>>
>>>>
>>>>
>>>> Please arrange collection
>>>>
>>>>
>>>>
>>>> @Mohamed Magdy <[email-masked]> please advise the item not
>>>> collected CRA is refunded cant create another CRA
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>> Hi Eugene and Naib,
>>>>
>>>>
>>>>
>>>> The refund is pending because of this issue. The customer is extremely
>>>> upset until now he hasn't received his money back
>>>>
>>>>
>>>>
>>>> Please ensure the item will be collected tomorrow without any fail.
>>>>
>>>>
>>>>
>>>> Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Naib / EUgene,
>>>>
>>>>
>>>>
>>>> Arrange collection asap. CRA IS refunded
>>>>
>>>>
>>>>
>>>> Cannot create another CRA, a replacement was provided however the
>>>> customer was refunded as its defective again
>>>>
>>>>
>>>>
>>>> SHEET IS updated please collect asap
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Alina
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Team,
>>>>
>>>>
>>>>
>>>> Please check on this, customer is following up on the refund and saying
>>>> that item is still not collected until now but CRA has been refunded.
>>>>
>>>>
>>>>
>>>> We need to raise refund escalation asap.
>>>>
>>>>
>>>>
>>>> Please advise.
>>>>
>>>>
>>>>
>>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>> Hello Team,
>>>>
>>>>
>>>>
>>>> Please check on this, the customer is following up on refund and the
>>>> item is still not collected but CRA is already refunded?
>>>>
>>>>
>>>>
>>>> Please push the collection tomorrow without fail .
>>>>
>>>>
>>>>
>>>> SHIP TO
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>> Musadique Shaikh
>>>> 23 street, near jazeera kindergarden
>>>> Villa 6, flat 102
>>>> Abu Dhabi ABU DHABI 45333
>>>> United Arab Emirates Map
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>
>>>> SHIP AREA
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>> Mushrif
>>>>
>>>> SHIP PHONE
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>> 971501290010
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>>
>>>> Hi @[email-masked] <[email-masked]>,
>>>>
>>>> Please arrange for this pick up tyo be done today or tomorrow maximum
>>>> as it has been pending for too long
>>>>
>>>>
>>>>
>>>> SHIP TO
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>>> Musadique Shaikh
>>>> 23 street, near jazeera kindergarden
>>>> Villa 6, flat 102
>>>> Abu Dhabi ABU DHABI 45333
>>>> United Arab Emirates Map
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>>
>>>> SHIP AREA
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>>> Mushrif
>>>>
>>>> SHIP PHONE
>>>> <#m_-3751177354106790132_m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>> 971501290010
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>> We will check and we will do the needful
>>>>
>>>> --
>>>>
>>>> *Priyanka Jadhav*
>>>>
>>>> Operations Cum Sales Coordinator
>>>> + 971 565268107
>>>>
>>>