Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Abdelmohsen basha <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 09:42:59 +0400
List-Id: <ccteam.mumzworld.com>

Sorry for the inconvenience, this CRA is mentioned twice on the tracker, on
netsuite is already refunded.

Thanks

On Wed, 12 Aug 2020 at 09:37, Abdelmohsen basha <[email-masked]> wrote:

> Hello Naib,
>
> As per tracker item still on collection initiated phase and still I have
> no hand over email mentioning this CRA, Item still with lastmile team.
>
> Thanks
>
> On Wed, 12 Aug 2020 at 08:59, Naib Khan <[email-masked]> wrote:
>
>> Hi Radwa,
>>
>> Item collected and handed over to the return team confirmed.
>>
>> @Abdelmohsen basha <[email-masked]> please assist.
>>
>>
>> Regards.
>> Naib
>>
>>
>> On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:
>>
>>> Hi @Mohamed Magdy <[email-masked]>,
>>>
>>> Please advise what’s the status.
>>>
>>> The CRA is refunded and the item is not picked up.
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Rukhsana Zafar <[email-masked]>
>>> *Sent:* Tuesday, August 11, 2020 10:31 AM
>>> *To:* Alina D'Souza <[email-masked]>
>>> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
>>> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>;
>>> Shady Elgendy <[email-masked]>; Returns.fc <
>>> [email-masked]>; Denmark A <[email-masked]>; customer
>>> care <[email-masked]>; Radwa Ali <[email-masked]>
>>> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>>>
>>>
>>>
>>> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>>>
>>> Hi Naib.
>>>
>>>
>>>
>>> Please arrange collection
>>>
>>>
>>>
>>> @Mohamed Magdy <[email-masked]> please advise the item not
>>> collected CRA is refunded cant create another CRA
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Eugene and Naib,
>>>
>>>
>>>
>>> The refund is pending because of this issue. The customer is extremely
>>> upset until now he hasn't received his money back
>>>
>>>
>>>
>>> Please ensure the item will be collected tomorrow without any fail.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>> Hi Naib / EUgene,
>>>
>>>
>>>
>>> Arrange collection asap. CRA IS refunded
>>>
>>>
>>>
>>> Cannot create another CRA, a replacement was provided however the
>>> customer was refunded as its defective again
>>>
>>>
>>>
>>> SHEET IS updated please collect asap
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Alina
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Please check on this, customer is following up on the refund and saying
>>> that item is still not collected until now but CRA has been refunded.
>>>
>>>
>>>
>>> We need to raise refund escalation asap.
>>>
>>>
>>>
>>> Please advise.
>>>
>>>
>>>
>>> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
>>> wrote:
>>>
>>> Hello Team,
>>>
>>>
>>>
>>> Please check on this, the customer is following up on refund and the
>>> item is still not collected but CRA is already refunded?
>>>
>>>
>>>
>>> Please push the collection tomorrow without fail .
>>>
>>>
>>>
>>> SHIP TO
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>> Musadique Shaikh
>>> 23 street, near jazeera kindergarden
>>> Villa 6, flat 102
>>> Abu Dhabi ABU DHABI 45333
>>> United Arab Emirates Map
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>
>>> SHIP AREA
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>> Mushrif
>>>
>>> SHIP PHONE
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>> 971501290010
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>>>
>>> Hi @[email-masked] <[email-masked]>,
>>>
>>> Please arrange for this pick up tyo be done today or tomorrow maximum as
>>> it has been pending for too long
>>>
>>>
>>>
>>> SHIP TO
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
>>> Musadique Shaikh
>>> 23 street, near jazeera kindergarden
>>> Villa 6, flat 102
>>> Abu Dhabi ABU DHABI 45333
>>> United Arab Emirates Map
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>>
>>> SHIP AREA
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>Al
>>> Mushrif
>>>
>>> SHIP PHONE
>>> <#m_8612476457917751572_m_-4409093661347757337_m_7296596804253846112_m_-316620944165567851_NOP>
>>> 971501290010
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> Dear Team,
>>>
>>> We will check and we will do the needful
>>>
>>> --
>>>
>>> *Priyanka Jadhav*
>>>
>>> Operations Cum Sales Coordinator
>>> + 971 565268107
>>>
>>