Subject: Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599- 9146382836
From: Zubair Wahid <[email-masked]>
To: Malak Nobeh <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ahmed Irfan <[email-masked]>, Shady Elgendy <[email-masked]>, Mahmoud Omar <[email-masked]>, Tariq Alkhiat <[email-masked]>, Pavankumar A <[email-masked]>, Barq Info <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Abdulrahman Alafaliq <[email-masked]>
Date: Wed, 12 Aug 2020 08:39:42 +0300
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]>  this shipment is
already cancelled in our system after return, can you create a SO for this
order and share in todays OHD

On Wed, Aug 12, 2020 at 8:29 AM Malak Nobeh <[email-masked]> wrote:

> Dear Eugene and Ronald,
>
>
> Please find below the feedback about BARQEXPRESS from the customer, she
> escalates the same to MCI team.
>
>
>
>
> Thanks.
>
>
>
> On Tue, 11 Aug 2020 at 18:41, Eugene Mugisa <[email-masked]> wrote:
>
>> Thanks @Hussain Firoz Miyagamwala <[email-masked]>!
>>
>>
>>
>> + @'Ahmed Irfan' <[email-masked]>
>>
>>
>>
>> Please ensure this is reshipped tomorrow.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Hussain Firoz Miyagamwala <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 4:20 PM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Shady Elgendy <[email-masked]>; Malak Nobeh <
>> [email-masked]>; Zubair Wahid <[email-masked]>; Mahmoud Omar <
>> [email-masked]>; Tariq Alkhiat <[email-masked]>; Pavankumar A <
>> [email-masked]>; Barq Info <[email-masked]>; customer care <
>> [email-masked]>; Ronald Gaviola <[email-masked]>; Asad <
>> [email-masked]>; Abdulrahman Alafaliq <[email-masked]>
>> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
>> 9146382836
>>
>>
>>
>> Uploaded in the portal
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 4:11 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>> Sure @Shady Elgendy <[email-masked]>!
>>
>>
>>
>> @'Zubair Wahid' <[email-masked]>
>>
>>
>>
>> Can you please reship the order today through Careem driver tomorrow.
>>
>>
>>
>> @'Hussain Firoz Miyagamwala' <[email-masked]>
>>
>>
>>
>> Please upload it on the portal.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Shady Elgendy <[email-masked]>
>> *Sent:* Tuesday, August 11, 2020 3:26 PM
>> *To:* Malak Nobeh <[email-masked]>
>> *Cc:* Mahmoud Omar <[email-masked]>; Tariq Alkhiat <[email-masked]>;
>> Pavankumar A <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Barq Info <[email-masked]>; customer care <
>> [email-masked]>; Ronald Gaviola <[email-masked]>; Asad <
>> [email-masked]>; Abdulrahman Alafaliq <[email-masked]>
>> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
>> 9146382836
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> Please try to reship the order
>> today
>>
>> ᐧ
>>
>>
>>
>> On Tue, Aug 11, 2020 at 2:10 PM Malak Nobeh <[email-masked]> wrote:
>>
>> Dear Mahmoud,
>>
>> What is the reason for the return?
>>
>> Thanks.
>>
>>
>>
>> On Tue, 11 Aug 2020 at 14:02, Mahmoud Omar <[email-masked]> wrote:
>>
>> Our driver told her we will return it and we did .
>>
>>
>>
>> Best ,
>>
>>
>>
>> *From:* Malak Nobeh [mailto:[email-masked]]
>> *Sent:* Tuesday, August 11, 2020 12:15 PM
>> *To:* Mahmoud Omar
>> *Cc:* Tariq Alkhiat; Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq
>> Info; customer care; Ronald Gaviola; Asad; Abdulrahman Alafaliq
>> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
>> 9146382836
>>
>>
>>
>> Dears,
>>
>> Below is the conversation with the customer through your WhatsApp
>> service, and as per her confirmation, no one tried to call her for the
>> delivery at all.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Waiting for your feedback about the case.
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 11 Aug 2020 at 12:51, Malak Nobeh <[email-masked]> wrote:
>>
>> Dear Mahmoud,
>>
>> May I know why the shipment returned ? as the customer was following on a
>> daily basis with your customer service to get her order! Did anyone try to
>> call the customer to deliver the shipment?
>>
>> @Eugene Mugisa <[email-masked]> Please check the case, the
>> customer raised DED-DDA-MCI Case against us cause of the delay for the
>> delivery. I cannot see any update for the shipment since 29th of July.
>>
>>
>>
>> Thanks.
>>
>>
>>
>> On Tue, 11 Aug 2020 at 12:47, Mahmoud Omar <[email-masked]> wrote:
>>
>> Shipment has been retuned .
>>
>>
>>
>> *From:* Malak Nobeh [mailto:[email-masked]]
>> *Sent:* Tuesday, August 11, 2020 11:34 AM
>> *To:* Mahmoud Omar; Tariq Alkhiat
>> *Cc:* Pavankumar A; Eugene Mugisa; Shady Elgendy; Barq Info; customer
>> care; Ronald Gaviola; Asad
>> *Subject:* Re: SHIPMENT NOT MOVING - ESCALATION CALL - 100171599-
>> 9146382836
>>
>>
>>
>> Dears,
>>
>> We need an urgent update for this case.
>>
>> Thanks.
>>
>>
>>
>> On Tue, 11 Aug 2020 at 10:57, Malak Nobeh <[email-masked]> wrote:
>>
>> Dear ShadyEugene,
>>
>> We receive a complaint from the customer about the delay and service she
>> got it from Barqexpress team, the customer complaining over social media
>> that no one answering her calls, there is no clear update about the
>> shipment, also about their whatsapp service, they informed the customer
>> that we delivered BROKEN ITEM and we are waiting for the replacement (which
>> is wrong information).
>>
>>
>>
>> @Barq Info <[email-masked]> @Mahmoud Omar <[email-masked]>  Please
>> ensure to push the shipment for urgent delivery by the next 24-48 hours as
>> MAX. Also to give the customer call from your complaints team.
>>
>>
>>
>>
>> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>>
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
>>
>>
>> On Tue, 11 Aug 2020 at 10:38, Shady Elgendy <[email-masked]> wrote:
>>
>> +Pavankumar A <[email-masked]>
>>
>> @barq .. Please be sure to deliver asap
>>
>>
>>
>> Thanks
>>
>> ᐧ
>>
>>
>>
>> On Tue, Aug 11, 2020 at 10:34 AM Malak Nobeh <[email-masked]> wrote:
>>
>> Dears,
>>
>> The shipment since 29th of July is not moving, please check urgently.
>>
>> https://barqexp.com/HomeSite/TRACEPackage?trackingnumber=9146382836
>>
>>
>> Thanks.
>>
>>
>>
>>
>>
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