Subject: RE: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8
From: "Tarek El-Far" <[email-masked]>
To: "'Christian Mendoza'" <[email-masked]>
Cc: "'John Garcia'" <[email-masked]>, "'Savad'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Wed, 12 Aug 2020 09:37:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Christian,

The factory is off for 2 weeks and unfortunately, they didn’t send me the AWB, am trying to get hold of them for updates and will let you know shortly

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked]> 
Sent: Wednesday, 12 August, 2020 09:21
To: Tarek El-Far <[email-masked]>
Cc: John Garcia <[email-masked]>; Savad <[email-masked]>; customer care <[email-masked]>
Subject: Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8

Hi Tarek,

Please update us about the registry case. Please share with us the tracking details.

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Tue, Aug 11, 2020 at 3:08 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Hi John,

I think I mixed between the 2 open case, the registry case is transferred to the factory and they will courier the piece directly to the customer, it’s expected any moment.

The below feedback is for the missing screw for item order 600926862, Savad will hand over to your next pickup 

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Tarek El-Far <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 11 August, 2020 08:17
To: 'John Garcia' <[email-masked] <mailto:[email-masked]> >
Cc: 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Christian Mendoza' <[email-masked] <mailto:[email-masked]> >
Subject: RE: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8

Hi John,

Yes, we are expecting the missing part today and will confirm as soon as receiving

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: John Garcia <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 11 August, 2020 08:11
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Christian Mendoza <[email-masked] <mailto:[email-masked]> >
Subject: Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8

Good morning Tarek,

Do you have feedback on this? please advise.

 

Thank you.

John Carl Garcia 
Logistics Executive

P +971 4 245 1326   E [email-masked] <http://mumzworld.com> 
A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/>   <https://www.facebook.com/mumzworld>   <https://www.youtube.com/user/MumZworld>   <https://www.snapchat.com/add/mumzworld.com>   <https://twitter.com/mumzworld> 

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

 

On Mon, Aug 10, 2020 at 9:58 AM Christian Mendoza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Tarek,

May we have an update on this? @John Garcia <mailto:[email-masked]>  please assist.

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Tue, Aug 4, 2020 at 7:56 PM Christian Mendoza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Tarek,

tamara.durzi    <mailto:[email-masked]> [email-masked]  

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Tue, Aug 4, 2020 at 3:50 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Thank you Christian, need a name too please

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 4 August, 2020 11:45
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >
Cc: John Garcia <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8

Hi Tarek,

Please see the address below.

Villa 68, road 38b (Sh-kasa Street) Umm Suqeimm 2, Dubai, UAE. 

mobile number is +971505115087 

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Tue, Aug 4, 2020 at 1:14 PM Tarek El-Far <[email-masked] <mailto:[email-masked]> > wrote:

Hi Christian

I have sent to the factory as we don’t have those spares available in UAE, my plan is to get the same via DHL express and waiting for the factory confirmation.

Please send me the detailed address of the customer so that we get it sent directly from Italy to them

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

 

From: Christian Mendoza <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, 4 August, 2020 09:12
To: Tarek El-Far <[email-masked] <mailto:[email-masked]> >; John Garcia <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: MISSING PART // 600921359 || BABY REGISTRY VM3SDG69XKD8

Hi Team,

May we have an update here?

 

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ> 

 

On Mon, Aug 3, 2020 at 3:13 PM Christian Mendoza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

The customer received the below item under her gift registry with missing parts. See the details below.

missing part: 4 nails and 4 washers   

600921359

 <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1030577> TAMA-223-005

Brevi - Slex Evo Cradle - Beige

1

Thank you and Best Regards,

  <https://docs.google.com/uc?export=download&id=1bZ3ltQUXkq2FKjDMCfqS_Yio0SMmMbXK&revid=0B_JfbFIRc8csMDQzRXl4NmVka2lEQjBVaHR0ZUhMVjVlZFBjPQ>