Subject: Re: CUSTOMER RECEIVED WRONG ( ITEM NOT IN HER ORDER )200325451
From: Johannes Jade Pabeca <[email-masked]>
To: Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Customer Care Team <[email-masked]>, Asad <[email-masked]>, Amir Julkarnain <[email-masked]>, Justine Laurenaria <[email-masked]>
Date: Wed, 12 Aug 2020 09:33:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Vipul and Team,

FYI-

1.  we have created new so 200328366 for us to process the correct item as
concurred by logistics in charge @Justine Laurenaria <[email-masked]>

2. as to the wrong item sent, I have confirmed with @Amir Julkarnain
<[email-masked]>  that we will no longer collect the item and give it
for free ( compensation for the inconvenience )

Please advise if there is anything else we need to do from our end to help
you with inventory concern?

BR

On Tue, Aug 11, 2020 at 8:11 AM Johannes Jade Pabeca <[email-masked]>
wrote:

> Hi Team,
>
> Any update if we indeed received the correct item from the vendor Pomme -
> Tom Toy Shelves Wall Unit - White
> CNS-POM01WU
> ID: 941609
>
> On Mon, Aug 10, 2020 at 12:31 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
>> Hi Vipul,
>>
>> Pls confirm if we ever received the correct item from the vendor?
>>
>> Pomme - Tom Toy Shelves Wall Unit - White
>> CNS-POM01WU
>> ID: 941609
>>
>> BR
>>
>> On Mon, Aug 10, 2020 at 12:26 PM Vipul Arora <[email-masked]> wrote:
>>
>>> Dear Muhammad
>>>
>>> I checked we received wrong item, kindly arrange reverse pick and create
>>> new SO for the same.
>>>
>>>
>>> Thanks
>>> Vipul
>>>
>>> On Mon, 10 Aug 2020 at 11:25, Muhammad Habib <[email-masked]>
>>> wrote:
>>>
>>>> Dear Johannes,
>>>> As per CCTV item was packed by scanning barcode and the tem was picked
>>>> from a small location(SML 011004-028-06).
>>>> This is a big item and it can not accommodate  in small location.
>>>> @Vipul Arora <[email-masked]>  it seems that the wrong barcode
>>>> was pasted on the item.please investigate fro
>>>>
>>>> On Mon, Aug 10, 2020 at 10:11 AM Johannes Jade Pabeca <
>>>> [email-masked]> wrote:
>>>>
>>>>> TEam,
>>>>>
>>>>> Pls update before 12 noon as we need to update the customer.
>>>>>
>>>>> Moreover, her item was suppose to be worth around aed 600 and she got
>>>>> an item worth aed 69.00
>>>>>
>>>>> Thnx.
>>>>>
>>>>> BR
>>>>>
>>>>> On Mon, Aug 10, 2020 at 9:20 AM Mohit Caleb <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> +Muhammad Habib <[email-masked]>
>>>>>> Kindly investigate on this & revert with the findings
>>>>>>
>>>>>> On Mon, Aug 10, 2020 at 9:05 AM Johannes Jade Pabeca <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Team
>>>>>>>
>>>>>>> Any update on this?
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 4:06 PM Johannes Jade Pabeca <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Pls investigate asap 200325451
>>>>>>>>
>>>>>>>> Customer ordered:
>>>>>>>> Pomme - Tom Toy Shelves Wall Unit - White
>>>>>>>> CNS-POM01WU
>>>>>>>> ID: 941609
>>>>>>>>
>>>>>>>> BUT RECEIVED
>>>>>>>>
>>>>>>>> Whale Little Light
>>>>>>>> CNS-ALLC01WHALE
>>>>>>>> 490779
>>>>>>>>
>>>>>>>> BR
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Johannes Jade *
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> *Johannes Jade *
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>> *Johannes Jade *
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>> Thanks & regards,
>>>>
>>>>
>>>>
>>>>
>>
>> --
>> *Johannes Jade *
>>
>>
>
> --
> *Johannes Jade *
>
>

-- 
*Johannes Jade *