Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: Naib Khan <[email-masked]>
To: Radwa Ali <[email-masked]>, Abdelmohsen basha <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Mary Anne Agapito <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Shady Elgendy <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>
Date: Wed, 12 Aug 2020 08:58:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Radwa,

Item collected and handed over to the return team confirmed.

@Abdelmohsen basha <[email-masked]> please assist.

Regards.
Naib

On Tue, 11 Aug 2020 at 18:41, <[email-masked]> wrote:

> Hi @Mohamed Magdy <[email-masked]>,
>
> Please advise what’s the status.
>
> The CRA is refunded and the item is not picked up.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Rukhsana Zafar <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 10:31 AM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Naib Khan <
> [email-masked]>; Mohamed Magdy <[email-masked]>; Eugene Mugisa
> <[email-masked]>; Angeli Fontillas <[email-masked]>; Shady
> Elgendy <[email-masked]>; Returns.fc <[email-masked]>;
> Denmark A <[email-masked]>; customer care <[email-masked]>;
> Radwa Ali <[email-masked]>
> *Subject:* Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999
>
>
>
> On 11-08-2020 10:27 AM, Alina D'Souza wrote:
>
> Hi Naib.
>
>
>
> Please arrange collection
>
>
>
> @Mohamed Magdy <[email-masked]> please advise the item not
> collected CRA is refunded cant create another CRA
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Eugene and Naib,
>
>
>
> The refund is pending because of this issue. The customer is extremely
> upset until now he hasn't received his money back
>
>
>
> Please ensure the item will be collected tomorrow without any fail.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
> On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked]> wrote:
>
> Hi Naib / EUgene,
>
>
>
> Arrange collection asap. CRA IS refunded
>
>
>
> Cannot create another CRA, a replacement was provided however the customer
> was refunded as its defective again
>
>
>
> SHEET IS updated please collect asap
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Team,
>
>
>
> Please check on this, customer is following up on the refund and saying
> that item is still not collected until now but CRA has been refunded.
>
>
>
> We need to raise refund escalation asap.
>
>
>
> Please advise.
>
>
>
> On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked]>
> wrote:
>
> Hello Team,
>
>
>
> Please check on this, the customer is following up on refund and the item
> is still not collected but CRA is already refunded?
>
>
>
> Please push the collection tomorrow without fail .
>
>
>
> SHIP TO <#m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
> Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map
> <#m_7296596804253846112_m_-316620944165567851_NOP>
>
> SHIP AREA <#m_7296596804253846112_m_-316620944165567851_NOP>Al Mushrif
>
> SHIP PHONE <#m_7296596804253846112_m_-316620944165567851_NOP>971501290010
>
>
>
> Thank you.
>
>
>
> On Wed, 29 Jul 2020 at 16:25, <[email-masked]> wrote:
>
> Hi @[email-masked] <[email-masked]>,
>
> Please arrange for this pick up tyo be done today or tomorrow maximum as
> it has been pending for too long
>
>
>
> SHIP TO <#m_7296596804253846112_m_-316620944165567851_NOP>Mohamed
> Musadique Shaikh
> 23 street, near jazeera kindergarden
> Villa 6, flat 102
> Abu Dhabi ABU DHABI 45333
> United Arab Emirates Map
> <#m_7296596804253846112_m_-316620944165567851_NOP>
>
> SHIP AREA <#m_7296596804253846112_m_-316620944165567851_NOP>Al Mushrif
>
> SHIP PHONE <#m_7296596804253846112_m_-316620944165567851_NOP>971501290010
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> Dear Team,
>
> We will check and we will do the needful
>
> --
>
> *Priyanka Jadhav*
>
> Operations Cum Sales Coordinator
> + 971 565268107
>