Subject: Re: Order #600738042 // Sku :AWL-BB1 // Name :Bumble & Bird - Robin Compact Stroller - Black // DAMAGED / Defective
From: Chirin Khawatmi <[email-masked]>
To: Denmark A <[email-masked]>
Cc: Abdelmohsen basha <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michael Rolle <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Sneha Suhasini <[email-masked]>, customer care <[email-masked]>
Date: Tue, 11 Aug 2020 22:29:39 +0400
List-Id: <ccteam.mumzworld.com>

Please offer a replacement to the customer. I will discuss the issue with
the supplier.

Denmark - do you have an overview of how many such / similar cases we have
received for this SKU?

Thanks,

On Tue, 11 Aug 2020 at 9:13 PM Denmark A <[email-masked]> wrote:

> Dear All,
>
> Please assist us here to gratify the customer wants, thank you.
>
> Regards,
> Den mark
>
> On Tue, Aug 4, 2020 at 9:57 AM Denmark A <[email-masked]> wrote:
>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint.
>>
>>
>> Return Reason:doesnt_work_or_defective
>> Comments :Item is broken - the clasp that holds together the stroller
>> when closed has snapped off.
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Best Regards,
>>
>> Den mark
>>
> --

*Chirin Khawatmi*
International Brand Manager

*P* +971 58 530 5300
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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