Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint
From: Zubair Wahid <[email-masked]>
To: Ekta Jesswani <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Mariya Christy <[email-masked]>, Amir Julkarnain <[email-masked]>, Alaa Bataineh <[email-masked]>, Alaa Suliman <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Customer Care Team <[email-masked]>, Leena <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Date: Tue, 11 Aug 2020 20:22:25 +0300
List-Id: <ccteam.mumzworld.com>

Hi Ekta
I am not clear as to what is the ask from me on this subject, we don't have
COD as of now in KSA.

Thanks
Zubair

On Tue, Aug 11, 2020 at 6:23 PM Ekta Jesswani <[email-masked]> wrote:

> Thanks Ronald.
>
> @Zubair Wahid <[email-masked]> Below are a few more AWB's that have
> the same issue.
> Please check and update asap
>
> Order # AWB
> 100176222 290101459733
> 200326068 290101459816
> 200326110 290101459860
>   290101459871
> 200326068 290101459816
>   290101459567
> Thanks
>
> Regards,
> Ekta
>
>
> On Tue, 11 Aug 2020 at 19:10, Ronald Gaviola <[email-masked]> wrote:
>
>> Hello +Zubair Wahid <[email-masked]> +Hussain Firoz Miyagamwala
>> <[email-masked]>
>>
>> This order is fulfilled fom Tamer
>>
>> @Ekta Jesswani <[email-masked]> - the email subject has 290101509998
>> (Dubai shipment) for non COD while the sample AWB attached in the email
>> is 290101459910 (Tamer shipment) with COD.
>>
>>
>>
>> Regards,
>> Ronald
>>
>>
>> On Tue, Aug 11, 2020 at 5:26 PM Ekta Jesswani <[email-masked]> wrote:
>>
>>> Hi Mariya,
>>>
>>> Thank you for the update.
>>>
>>> Please note, we do not have COD option available for KSA as of now.
>>>
>>> @Ronald Gaviola <[email-masked]> Please check on the above cases
>>> as we are getting more complaints of drivers collecting COD from customers
>>> at the time of delivery
>>>
>>> Thanks
>>>
>>> Regards,
>>> Ekta
>>>
>>> On Tue, 11 Aug 2020 at 17:11, Mariya Christy <[email-masked]>
>>> wrote:
>>>
>>>> *Dear Ekta,*
>>>>
>>>>
>>>>
>>>> Please find below feedback received from KSA team with refer to below
>>>> complaint.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> As per the courier he did not collect COD charges for the above airway
>>>> bill but same consignee is having another shipment* awb # 290101459910*
>>>> with *COD 169*, which was collected by him today (below airway bill
>>>> details for the kind reference).
>>>>
>>>>
>>>>
>>>> Appreciate for the understanding.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *MARIYA CHRISTY*
>>>>
>>>> CS Key Accounts Agent
>>>> Customer Service Dept.
>>>> Dubai - United Arab Emirates
>>>>
>>>> T
>>>>
>>>> +971 4 606 9099
>>>>
>>>>  EXT
>>>>
>>>>   4032
>>>>
>>>> M
>>>>
>>>> +971 58 954 7017
>>>>
>>>>  F
>>>>
>>>> +971 4 235 1166
>>>>
>>>> E
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>> <http://www.smsaexpress.com/>
>>>>
>>>> <https://www.iso.org/home.html>
>>>>
>>>> <https://www.tapaonline.org/>
>>>>
>>>> <https://www.ticsi.org/>
>>>>
>>>> <https://sa.greatplacetowork.com/en/>
>>>>
>>>> <http://www.facebook.com/SMSAExpress>
>>>>
>>>>  <http://twitter.com/SMSAExpress>
>>>>
>>>> <http://www.instagram.com/SMSAExpress>
>>>>
>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>
>>>> [image: Description: Description: Please consider the environment
>>>> before printing this email]
>>>>
>>>>
>>>>
>>>> This e-mail contains confidential information or information belonging
>>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>>> e-mail, or any information it contains, is prohibited. E-mails are
>>>> susceptible to alteration and their integrity cannot be guaranteed. SMSA
>>>> Express shall not be liable for this e-mail if modified or falsified. If
>>>> you are not the intended recipient of this e-mail, please delete it
>>>> immediately from your system and notify the sender of the wrong delivery
>>>> and the mail deletion.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>>> *Sent:* Tuesday, 11 August, 2020 4:54 PM
>>>> *To:* Alaa Bataineh; Alaa Suliman
>>>> *Cc:* Mariya Christy; Amir Mustafa Ebadda; Customer Care Team; Leena;
>>>> Key Accounts - UAE; Mir Taqi Ali; Raghda Osama Abdelsalam Shemy; Ekta
>>>> Jesswani
>>>> *Subject:* Re: SMSA 290101509998 || Order 200326170 - Complaint
>>>>
>>>>
>>>>
>>>> +++ @Alaa Suliman <[email-masked]>
>>>>
>>>>
>>>>
>>>> On Tue, 11 Aug 2020 at 16:52, Amir Julkarnain <[email-masked]>
>>>> wrote:
>>>>
>>>> +++ @Alaa Bataineh <[email-masked]>
>>>>
>>>>
>>>>
>>>> On Tue, 11 Aug 2020 at 16:33, Ekta Jesswani <[email-masked]> wrote:
>>>>
>>>> Hi Mariya,
>>>>
>>>>
>>>>
>>>> Any update on this case?
>>>>
>>>> The customer is following up on this issue and wants the amount
>>>> refunded.
>>>>
>>>>
>>>>
>>>> Please check and update why cash was taken from the customer.
>>>>
>>>>
>>>>
>>>> We have similar complaints from other customers as well.
>>>>
>>>> Need you to update us asap.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ekta
>>>>
>>>>
>>>>
>>>> On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]>
>>>> wrote:
>>>>
>>>> *Dear Ekta,*
>>>>
>>>>
>>>>
>>>> With refer to below complaint we will investigate and will update you
>>>> ASAP.
>>>>
>>>>
>>>>
>>>> TKT# 2259747.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Thanks & Regards,
>>>>
>>>> *MARIYA CHRISTY*
>>>>
>>>> CS Key Accounts Agent
>>>> Customer Service Dept.
>>>> Dubai - United Arab Emirates
>>>>
>>>> T
>>>>
>>>> +971 4 606 9099
>>>>
>>>>  EXT
>>>>
>>>>   4032
>>>>
>>>> M
>>>>
>>>> +971 58 954 7017
>>>>
>>>>  F
>>>>
>>>> +971 4 235 1166
>>>>
>>>> E
>>>>
>>>> [email-masked] <[email-masked]>
>>>>
>>>> <http://www.smsaexpress.com/>
>>>>
>>>> <https://www.iso.org/home.html>
>>>>
>>>> <https://www.tapaonline.org/>
>>>>
>>>> <https://www.ticsi.org/>
>>>>
>>>> <https://sa.greatplacetowork.com/en/>
>>>>
>>>> <http://www.facebook.com/SMSAExpress>
>>>>
>>>>  <http://twitter.com/SMSAExpress>
>>>>
>>>> <http://www.instagram.com/SMSAExpress>
>>>>
>>>> <https://www.linkedin.com/company/smsaexpress/>
>>>>
>>>> [image: Description: Description: Please consider the environment
>>>> before printing this email]
>>>>
>>>>
>>>>
>>>> This e-mail contains confidential information or information belonging
>>>> to SMSA Express and is intended solely for the addressees. The unauthorized
>>>> disclosure, use, dissemination or copying (either whole or partial) of this
>>>> e-mail, or any information it contains, is prohibited. E-mails are
>>>> susceptible to alteration and their integrity cannot be guaranteed. SMSA
>>>> Express shall not be liable for this e-mail if modified or falsified. If
>>>> you are not the intended recipient of this e-mail, please delete it
>>>> immediately from your system and notify the sender of the wrong delivery
>>>> and the mail deletion.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Ekta Jesswani [mailto:[email-masked]]
>>>> *Sent:* Sunday, 09 August, 2020 2:14 PM
>>>> *To:* Mariya Christy; Raghda Osama Abdelsalam Shemy
>>>> *Cc:* Amir Mustafa Ebadda; Customer Care Team; Leena
>>>> *Subject:* SMSA 290101509998 || Order 200326170 - Complaint
>>>>
>>>>
>>>>
>>>> Hi Mariya and Raghda,
>>>>
>>>>
>>>>
>>>> The subject order was delivered to the customer yesterday and he has
>>>> complained the driver took an amount of *SAR 169* from the customer.
>>>>
>>>> The order is already paid and so, there was no COD to be collected.
>>>>
>>>>
>>>>
>>>> Please investigate this matter and let us know asap.
>>>>
>>>>
>>>>
>>>> Thanks
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards, *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards, *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Amir Hussain Julkarnain*
>>>> Junior Team Leader
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Amir Hussain Julkarnain*
>>>> Junior Team Leader
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>> *Regards, *
>>>
>>>
>>>
>
> --
> *Regards, *
>
>
>