Subject: Re: Urgent Cases
From: Vipul Arora <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Yaseen Shaqra <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Tue, 11 Aug 2020 19:14:17 +0400
List-Id: <ccteam.mumzworld.com>

@Sagar Khawani <[email-masked]> : Please confirm on the refund status.

On Tue, 11 Aug 2020 at 17:37, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Team,
>
> Please find the below.
>
> Order Number CRA
> 100145915_2 CRAKTM9861
> 100156825_2  CRAKTM9862
> 100148896_1 CRAKTM9863
> 100163244_1  CRAKTM9864
> 100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
> coordinate with the courier on this as this was damaged by the courier.
>
>
>
> On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]> wrote:
>
>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>> Value  Zubair Comment  Incident #
>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA (Lost
>> on tamer) 1233100
>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>> GT-CH02525
>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost on
>> tamer) 1125544
>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
>> for CRA (lost on tamer) 1184778
>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>   KSA-IA-11507089
>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
>> for CRA (lost on Tamer) 1233118
>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>> KSA-AHG-54750302-3-6M
>> KSA-AHG-55072200-3-6M
>> KSA-AHG-54263900-3-6M
>> KSA-AHG-53938105-6-7Y
>> KSA-AHG-53938105-8-9Y
>> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer) 1233149
>> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to tamer)
>> 1125544
>> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the courier
>> (proceed to CRA)  1144845
>> ASK-8702480
>> HGT-700697251982
>>
>> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>>> hussain can create the CRA at the soonest
>>>
>>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update us up
>>>>
>>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>>> wrote:
>>>>
>>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases first
>>>>> in the morning and update so we refund to the customer.
>>>>>
>>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed
>>>>> by Zubair please refund to the customer
>>>>>
>>>>>
>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>> Value  Comment  Incident #
>>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is
>>>>> showing canceled from Shipa, the customer wants a refund for the missing
>>>>> items  1233100
>>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>>> GT-CH02525
>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received
>>>>> a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>>>> create CRA for the Items needs a refund 1184778
>>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>>   KSA-IA-11507089
>>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
>>>>> create CRA for the Items needs a refund 1233118
>>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>>> KSA-AHG-54750302-3-6M
>>>>> KSA-AHG-55072200-3-6M
>>>>> KSA-AHG-54263900-3-6M
>>>>> KSA-AHG-53938105-6-7Y
>>>>> KSA-AHG-53938105-8-9Y
>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>> price  difference (40 AED) to be refunded   1125544
>>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for
>>>>> the damaged items  1144845
>>>>> ASK-8702480
>>>>> HGT-700697251982
>>>>>
>>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Vipul,
>>>>>>
>>>>>> Please find the details required below
>>>>>>
>>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>>> Value  Comment  Incident #
>>>>>> 100145915_2
>>>>>> KSA-AHG-01776-023_2-4M
>>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from Shipa,
>>>>>> the customer wants a refund for the missing items  1233100
>>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received
>>>>>> a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>>> KSA-AIP-219307
>>>>>> KSA-IA-11507089
>>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>>> KSA-AHG-54264201-0-3M
>>>>>> KSA-AHG-54750302-3-6M
>>>>>> KSA-AHG-55072200-3-6M
>>>>>> KSA-AHG-54263900-3-6M
>>>>>> KSA-AHG-53938105-6-7Y
>>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund
>>>>>> 1233118
>>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>>> price  difference (40 AED) to be refunded   1125544
>>>>>> 100152219_2 ASTA-HG205
>>>>>> ASK-8702480
>>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>>>> damaged items  1144845
>>>>>>
>>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Yaseen,
>>>>>>>
>>>>>>> As discussed on call I see most of the tickets are closed, please
>>>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Vipul
>>>>>>>
>>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and close
>>>>>>>>> these cases today it self. Some of these are pending since April. I want
>>>>>>>>> commitment from all of you to close these cases today.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any approval required from me?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>>>>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>,
>>>>>>>>> Sagar Khawani <[email-masked]>, Alaa Musa <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please update us at the soonest, the customer is following up n
>>>>>>>>> the refund
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check the and confirm the items that needs a refund below,
>>>>>>>>> we have placed a new order for the available items 600930357
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Order Number*
>>>>>>>>>
>>>>>>>>> *Items needs refund*
>>>>>>>>>
>>>>>>>>> *Items Value *
>>>>>>>>>
>>>>>>>>> *Missing items Reordered *
>>>>>>>>>
>>>>>>>>> *Items Value *
>>>>>>>>>
>>>>>>>>> *Comment *
>>>>>>>>>
>>>>>>>>> 100145915_2
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>>> GT-CH02525
>>>>>>>>>
>>>>>>>>> 203.73 AED
>>>>>>>>>
>>>>>>>>> TC-TT423228
>>>>>>>>> GT-CH79467-31
>>>>>>>>>
>>>>>>>>> 1,196.62 AED
>>>>>>>>>
>>>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>>>> refund for the missing items
>>>>>>>>>
>>>>>>>>> 100152219_4
>>>>>>>>>
>>>>>>>>> -
>>>>>>>>>
>>>>>>>>> -
>>>>>>>>>
>>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>>
>>>>>>>>> 54.93 AED
>>>>>>>>>
>>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>>
>>>>>>>>> 100156825_2
>>>>>>>>>
>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>>
>>>>>>>>> 590 AED
>>>>>>>>>
>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>> KSA-AIP-219307
>>>>>>>>> KSA-IA-11507089
>>>>>>>>>
>>>>>>>>> 355.17 AED
>>>>>>>>>
>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>
>>>>>>>>> 100148896_1
>>>>>>>>>
>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>>
>>>>>>>>> 522.01 AED
>>>>>>>>>
>>>>>>>>> TC-TT42257885
>>>>>>>>> BNDL-B-TT9
>>>>>>>>>
>>>>>>>>> 110.9 AED
>>>>>>>>>
>>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>>
>>>>>>>>> 100163244_1
>>>>>>>>>
>>>>>>>>> -
>>>>>>>>>
>>>>>>>>> -
>>>>>>>>>
>>>>>>>>> TC-Y3173
>>>>>>>>>
>>>>>>>>> 59 AED
>>>>>>>>>
>>>>>>>>> Wrong color received
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Yaseen
>>>>>>>>>
>>>>>>>>> Please create a new order for mentioned items including the wrong
>>>>>>>>> color item. We will dispatch them together.
>>>>>>>>>
>>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please update us up on the cases
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>> TC-TT42257885
>>>>>>>>> BNDL-B-TT9
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *100163244*, Wrong color received, the customer ordered blue and
>>>>>>>>> she received pink
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> TC-Y3173
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer has another issue now. For order # 100156825_2 . She
>>>>>>>>> received part of the items, below items are missing:
>>>>>>>>>
>>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>>> KSA-AIP-219307
>>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather
>>>>>>>>> than 168)
>>>>>>>>>
>>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Alaa
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Zubair,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>>>>>> there are no records on the shipments
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer needs an answer today
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check and advise
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Yes Asad
>>>>>>>>>
>>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Has this case been addressed?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kind Regards,
>>>>>>>>>
>>>>>>>>> *Asad Pirzada*
>>>>>>>>> Chief Operations Officer
>>>>>>>>>
>>>>>>>>> *M * +971 504 09 5386
>>>>>>>>> *E* [email-masked]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Asad
>>>>>>>>>
>>>>>>>>> We need your support here
>>>>>>>>>
>>>>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>>>>> since April until today is 17,841.59 AED
>>>>>>>>>
>>>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>>>> and her due date is next week
>>>>>>>>>
>>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>>> to collect them (81.82AED)
>>>>>>>>>
>>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>>
>>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>>>> (31.50AED)
>>>>>>>>>
>>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>>>> (31.50AED)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa
>>>>>>>>> but until today it is not shipped
>>>>>>>>>
>>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>>
>>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a
>>>>>>>>> wrong product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>>
>>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>>> (23AED)
>>>>>>>>>
>>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>>> dispatched yet with Barq
>>>>>>>>>
>>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>>> dispatched yet with Barq
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Mohammed*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Mohammed*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Mohammed*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>