Subject: Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy Coupe // DAMAGED
From: Radwa Ali <[email-masked]>
To: Abdelmohsen basha <[email-masked]>
Cc: Mark Anthony <[email-masked]>, Denmark A <[email-masked]>, Hazaroddin Syed Ibrahim <[email-masked]>, TTC-Ecommerce-UAE <[email-masked]>, Amir Demian <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Furqan <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Tue, 11 Aug 2020 18:51:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi All,
DOP : 2020-05-13  Delivery

2-Jun-2020

Reason: Item is not brand new. Issue is that the pieces are not compatible
and they are loose.
Customers have been escalating this since June the 2nd and the item needed
to be refunded ASAP.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Sun, Jul 12, 2020 at 9:39 AM Abdelmohsen basha <[email-masked]>
wrote:

> Hello Mark,
>
> I personally check the item and no damage is indicated by sight, may be
> some kind of technical damage, I prefer you evaluate this by yourself.
>
> Thanks
>
> On Sun, 12 Jul 2020 at 08:36, Mark Anthony <
> [email-masked]> wrote:
>
>> Hi Denmark,
>>
>>
>>
>> Thank you for your email.
>>
>> As I have mentioned to you previously, pls provide the specific damage
>> and date of purchase. We cannot just accept the item without an idea
>> regarding on the damage of the item.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> www.toytriangle.com
>>
>> <https://www.facebook.com/ToyTriangle/>
>> <https://www.instagram.com/toytriangle/>
>> <https://www.youtube.com/ttcmena>
>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>    <https://twitter.com/toytriangle>
>> <https://www.snapchat.com/add/toytriangle>
>>
>> *Mark Aclan*
>>
>>
>>
>> *M*: +971 56 919 8799
>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>
>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>
>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Sunday, July 12, 2020 8:22 AM
>> *To:* Mark Anthony <[email-masked]>
>> *Cc:* Hazaroddin Syed Ibrahim <[email-masked]>;
>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked]; [email-masked];
>> Furqan <[email-masked]>; customer care <[email-masked]>;
>> Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Re: Order #600855408 // AL-630750MP // Little Tikes - Rosy
>> Cozy Coupe // DAMAGED
>>
>>
>>
>> Dear Mark,
>>
>>
>>
>> Please update .
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sat, Jul 11, 2020 at 10:13 AM Denmark A <[email-masked]> wrote:
>>
>> Dear Mark,
>>
>>
>>
>> Please accept and evaluate the item further.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>>
>>
>> On Thu, Jul 9, 2020 at 2:33 PM Mark Anthony <
>> [email-masked]> wrote:
>>
>> Hi Denamrk,
>>
>>
>>
>> Were you able to tell us what’s the specific damage?
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> www.toytriangle.com
>>
>> <https://www.facebook.com/ToyTriangle/>
>> <https://www.instagram.com/toytriangle/>
>> <https://www.youtube.com/ttcmena>
>> <https://www.linkedin.com/company/2888197?trk=tyah&trkInfo=clickedVertical:company,clickedEntityId:2888197,idx:2-1-2,tarId:1452175312400,tas:toy%20triangle>
>>    <https://twitter.com/toytriangle>
>> <https://www.snapchat.com/add/toytriangle>
>>
>> *Mark Aclan*
>>
>>
>>
>> *M*: +971 56 919 8799
>> *T*: +971 4 286 90 95   *Ex*: 628   *F*: +971 4 286 90 97
>>
>> P.O. BOX 115731, AIRPORT ROAD, AL GARHOUD, DUBAI, UAE
>>
>> ISO 9001:2008 Certified Company, Member of Saudi Quality Council
>>
>>
>>
>>
>>
>> *From:* Denmark A <[email-masked]>
>> *Sent:* Thursday, July 09, 2020 12:35 PM
>> *To:* Hazaroddin Syed Ibrahim <[email-masked]>;
>> TTC-Ecommerce-UAE <[email-masked]>; Amir Demian <
>> [email-masked]>; [email-masked];
>> [email-masked]; [email-masked]; [email-masked];
>> Furqan <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Returns.fc <
>> [email-masked]>; Alina D'Souza <[email-masked]>;
>> Abdelmohsen basha <[email-masked]>
>> *Subject:* Order #600855408 // AL-630750MP // Little Tikes - Rosy Cozy
>> Coupe // DAMAGED
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> Customer comment : DAMAGED
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>