Subject: RE: Urgent collection - SO# 600906571 - CRA_AR_RE12999
From: <[email-masked]>
To: "'Rukhsana Zafar'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Mohamed Magdy'" <[email-masked]>
Cc: "'Mary Anne Agapito'" <[email-masked]>, "'Naib Khan'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Angeli Fontillas'" <[email-masked]>, "'Shady Elgendy'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Tue, 11 Aug 2020 18:40:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Mohamed Magdy,

Please advise what’s the status.

The CRA is refunded and the item is not picked up.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Rukhsana Zafar <[email-masked]> 
Sent: Tuesday, August 11, 2020 10:31 AM
To: Alina D'Souza <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>; Naib Khan <[email-masked]>; Mohamed Magdy <[email-masked]>; Eugene Mugisa <[email-masked]>; Angeli Fontillas <[email-masked]>; Shady Elgendy <[email-masked]>; Returns.fc <[email-masked]>; Denmark A <[email-masked]>; customer care <[email-masked]>; Radwa Ali <[email-masked]>
Subject: Re: Urgent collection - SO# 600906571 - CRA_AR_RE12999

On 11-08-2020 10:27 AM, Alina D'Souza wrote:

Hi Naib. 

Please arrange collection

@Mohamed Magdy <mailto:[email-masked]>  please advise the item not collected CRA is refunded cant create another CRA 

Regards,

Alina

On Sun, Aug 9, 2020 at 5:41 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Eugene and Naib, 

The refund is pending because of this issue. The customer is extremely upset until now he hasn't received his money back

Please ensure the item will be collected tomorrow without any fail. 

Thank you 

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, Aug 9, 2020 at 11:58 AM Alina D'Souza <[email-masked] <mailto:[email-masked]> > wrote:

Hi Naib / EUgene, 

Arrange collection asap. CRA IS refunded 

Cannot create another CRA, a replacement was provided however the customer was refunded as its defective again

SHEET IS updated please collect asap

 

Regards,

Alina

 

On Wed, Aug 5, 2020 at 7:55 PM Angeli Fontillas <[email-masked] <mailto:[email-masked]> > wrote:

Hello Team,

Please check on this, customer is following up on the refund and saying that item is still not collected until now but CRA has been refunded.

We need to raise refund escalation asap.

Please advise. 

On Tue, 4 Aug 2020 at 18:57, Angeli Fontillas <[email-masked] <mailto:[email-masked]> > wrote:

Hello Team,

Please check on this, the customer is following up on refund and the item is still not collected but CRA is already refunded?

Please push the collection tomorrow without fail .

SHIP TOMohamed Musadique Shaikh
23 street, near jazeera kindergarden
Villa 6, flat 102
Abu Dhabi ABU DHABI 45333
United Arab Emirates Map

SHIP AREAAl Mushrif

SHIP PHONE971501290010

Thank you. 

On Wed, 29 Jul 2020 at 16:25, <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]> @[email-masked],

Please arrange for this pick up tyo be done today or tomorrow maximum as it has been pending for too long

SHIP TOMohamed Musadique Shaikh
23 street, near jazeera kindergarden
Villa 6, flat 102
Abu Dhabi ABU DHABI 45333
United Arab Emirates Map

SHIP AREAAl Mushrif

SHIP PHONE971501290010

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: angeli <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

Dear Team,

We will check and we will do the needful

-- 

Priyanka Jadhav

Operations Cum Sales Coordinator
+ 971 565268107