Subject: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286
From: Mariya Christy <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Amir Mustafa Ebadda <[email-masked]>, Mir Taqi Ali <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Key Accounts - UAE <[email-masked]>
Date: Tue, 11 Aug 2020 13:46:00 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ronald,

Will update you once its delivered.

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Ronald Gaviola [mailto:[email-masked]]
Sent: Tuesday, 11 August, 2020 5:15 PM
To: Mariya Christy
Cc: Amir Mustafa Ebadda; Mir Taqi Ali; lastmile; Ekta Jesswani; customer care; Eugene Mugisa; Asad; Key Accounts - UAE
Subject: Re: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

Thanks Christy!

Please make sure the package is going to be delivered to customer's doorstep tomorrow

Regards,
Ronald

On Tue, Aug 11, 2020 at 3:59 PM Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

I spoke to customer and he agreed for delivery by tomorrow. Will keep you posted with update.

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, 11 August, 2020 3:01 PM
To: Mariya Christy
Cc: Amir Mustafa Ebadda; Mir Taqi Ali; lastmile; Ekta Jesswani; customer care; Eugene Mugisa; Asad
Subject: Re: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

Hi Christy,

Please update us here.

Regards,
Ronald

On Tue, Aug 11, 2020 at 12:38 PM Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

As discussed, we already informed our team to coordinate with customer and we will keep you posted

Barcode

Scan Time

Scan Comment

290100990498

11/08/2020 09:09

cd under payment

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, 11 August, 2020 12:10 PM
To: Eugene Mugisa; Asad
Cc: Mariya Christy; Amir Mustafa Ebadda; Mir Taqi Ali; lastmile; Ekta Jesswani; customer care
Subject: Re: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

Hi Christy,

As discussed on the phone, shipment was cleared and it is very important to get his package delivered to the customer today itself.

Please get us an update by 3PM

Regards,
Ronald

On Mon, Aug 10, 2020 at 9:55 PM Eugene Mugisa <[email-masked]<mailto:[email-masked]>> wrote:
@'Mariya Christy'<mailto:[email-masked]>

This shipment needs to be delivered to the customer in Khobar tomorrow. Can you please confirm

+ @Amir Mustafa Ebadda<mailto:[email-masked]> @Mir Taqi Ali<mailto:[email-masked]>

Can you pleas ensure its delivered without fail tomorrow

Best,
Eugene.

From: Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 3:24 PM
To: 'Mariya Christy' <[email-masked]<mailto:[email-masked]>>; 'Amir Mustafa Ebadda' <[email-masked]<mailto:[email-masked]>>
Cc: lastmile <[email-masked]<mailto:[email-masked]>>
Subject: FW: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

@Mariya Christy<mailto:[email-masked]> @Amir Mustafa Ebadda<mailto:[email-masked]>

Where is the shipment and how come its still not delivered.

Best,
Eugene.

From: Asad . <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 2:40 PM
To: Mona Ataya <[email-masked]<mailto:[email-masked]>>; Amir Julkarnain <[email-masked]<mailto:[email-masked]>>; Edel Saballa <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

@Eugene Mugisa<mailto:[email-masked]> as discussed on the phone please get Ronald to call the carrier and get updates. Tracking page doesn’t give much details. It was promised to be delivered on 9th Aug.

Kind Regards,
Asad Pirzada
Chief Operations Officer

M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>

[mumzworld logo]<https://www.mumzworld.com/en/>

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From: Mona Ataya <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 2:25 PM
To: Amir Julkarnain <[email-masked]<mailto:[email-masked]>>, Edel Saballa <[email-masked]<mailto:[email-masked]>>, Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Cc: "Asad ." <[email-masked]<mailto:[email-masked]>>
Subject: FW: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

This is a VVVIP need to deliver today please address urgent

From: Nesrin Khaled <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 10, 2020 1:40 PM
To: Mumzworld Customer Care <[email-masked]<mailto:[email-masked]>>; Mumzworld <[email-masked]<mailto:[email-masked]>>; Mumzworld.com <[email-masked]<mailto:[email-masked]>>
Cc: 'Leena .' <[email-masked]<mailto:[email-masked]>>
Subject: RE: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286
Importance: High

Dear Sir,

Kindly note that we didn’t receive the order till now.

Please advise.

Regards,

[khaled]

From: Atul Mishra (Mumzworld Customer Care) <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 1, 2020 11:39 AM
To: Nesrin Khaled <[email-masked]<mailto:[email-masked]>>
Subject: [Mumzworld.com] Re: Re: [Mumzworld.com] Re: Mumzworld Order No. 100151286

##- Please type your reply above this line -##

We’ve got news for you: Your ticket (1215514) has been updated. Feel free to reply to this email with any questions.

Atul Mishra (Mumzworld.com)

Aug 1, 2020, 11:38 AM GMT+4
Dear Nesrin,

Greetings from Mumzworld!

We would like to inform you that we have placed a new order #100173335<https://mumzworldhelp.zendesk.com/agent/tickets/100173335> as a replacement for your order #100151286<https://mumzworldhelp.zendesk.com/agent/tickets/100151286>.
 As we checked your shipment will arrive at you on 9-august -2020, to track your shipment please visit the given link

http://www.smsaexpress.com/Track.aspx?tracknumbers=290100990498
Courier- SMSA Express
Tracking Number-290100990498<http://www.smsaexpress.com/Track.aspx?tracknumbers=290100990498>

Should you have any queries or require further assistance, please feel free to contact us.

Stay Safe
Best Regards,
The Mumzworld team

Mohammed Alhassan

Jul 29, 2020, 5:41 PM GMT+4

This is a follow-up to your previous request #1209265 "Mumzworld Order No. 100151286"

Kindly any update for the below order .

Sent from my iPhone

On 26 Jul 2020, at 5:08 PM, Hyacinth Joyce Alvarado (Mumzworld Customer Care) <[email-masked]<mailto:[email-masked]>> wrote:

This email is a service from Mumzworld.com. Delivered by Zendesk<https://www.zendesk.com/support/?utm_campaign=text&utm_content=Mumzworld.com&utm_medium=poweredbyzendesk&utm_source=email-notification> | Privacy Policy <https://www.zendesk.com/company/customers-partners/privacy-policy>
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