Subject: Re: Urgent Cases
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Vipul Arora <[email-masked]>, Shady Elgendy <[email-masked]>, "Asad ." <[email-masked]>, Ahmed Irfan <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Sagar Khawani <[email-masked]>, Alaa Musa <[email-masked]>
Date: Tue, 11 Aug 2020 17:36:33 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team,

Please find the below.

Order Number CRA
100145915_2 CRAKTM9861
100156825_2  CRAKTM9862
100148896_1 CRAKTM9863
100163244_1  CRAKTM9864
100152219_2 CRA_HQ_WO596 @Eugene Mugisa <[email-masked]> Please
coordinate with the courier on this as this was damaged by the courier.

On Tue, Aug 11, 2020 at 5:00 PM Zubair Wahid <[email-masked]> wrote:

> Order Number Items needs refund Items Value  Missing items Reordered  Items
> Value  Zubair Comment  Incident #
> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED Proceed for CRA (Lost
> on tamer) 1233100
> KSA-AHG-01776-023_2-4M GT-CH79467-31
> GT-CH02525
> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED Proceed for CRA (lost on
> tamer) 1125544
> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Proceed
> for CRA (lost on tamer) 1184778
> TC-TT446502GreenBlueBoys KSA-AIP-219307
>   KSA-IA-11507089
> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Proceed
> for CRA (lost on Tamer) 1233118
> KSA-AHG-54264201-0-3M BNDL-B-TT9
> KSA-AHG-54750302-3-6M
> KSA-AHG-55072200-3-6M
> KSA-AHG-54263900-3-6M
> KSA-AHG-53938105-6-7Y
> KSA-AHG-53938105-8-9Y
> 100163244_1  -   TC-Y3173 59 AED Proceed for CRA (lost on tamer) 1233149
> 100152219_2 MD-AC3120 179 AED - -  Proceed for Refund (charged to tamer)
> 1125544
> 100152219_2 ASTA-HG205 81.82AED - - Needs to be charged to the courier
> (proceed to CRA)  1144845
> ASK-8702480
> HGT-700697251982
>
> On Tue, Aug 11, 2020 at 3:44 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> @Zubair Wahid <[email-masked]> Please check and confirm, so
>> hussain can create the CRA at the soonest
>>
>> On Tue, Aug 11, 2020 at 3:15 PM Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update us up
>>>
>>> On Mon, Aug 10, 2020 at 10:32 PM Vipul Arora <[email-masked]>
>>> wrote:
>>>
>>>> @Zubair Wahid <[email-masked]> : Kindly check below cases first
>>>> in the morning and update so we refund to the customer.
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> : Once confirmed by
>>>> Zubair please refund to the customer
>>>>
>>>>
>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>> Value  Comment  Incident #
>>>> 100145915_2   203.73 AED TC-TT423228 1,196.62 AED The order is showing
>>>> canceled from Shipa, the customer wants a refund for the missing items
>>>> 1233100
>>>> KSA-AHG-01776-023_2-4M GT-CH79467-31
>>>> GT-CH02525
>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received a
>>>> wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>> 100156825_2  KSA-AT-NC-SPPL8 590 AED KSA-LALS-126G776_9m 355.17 AED Please
>>>> create CRA for the Items needs a refund 1184778
>>>> TC-TT446502GreenBlueBoys KSA-AIP-219307
>>>>   KSA-IA-11507089
>>>> 100148896_1 KSA-AHG-54262701-3-6M 522.01 AED TC-TT42257885 110.9 AED Please
>>>> create CRA for the Items needs a refund 1233118
>>>> KSA-AHG-54264201-0-3M BNDL-B-TT9
>>>> KSA-AHG-54750302-3-6M
>>>> KSA-AHG-55072200-3-6M
>>>> KSA-AHG-54263900-3-6M
>>>> KSA-AHG-53938105-6-7Y
>>>> KSA-AHG-53938105-8-9Y
>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>> price  difference (40 AED) to be refunded   1125544
>>>> 100152219_2 ASTA-HG205 81.82AED - - The customer wants a refund for
>>>> the damaged items  1144845
>>>> ASK-8702480
>>>> HGT-700697251982
>>>>
>>>> On Mon, 10 Aug 2020 at 16:16, Yaseen Shaqra <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Vipul,
>>>>>
>>>>> Please find the details required below
>>>>>
>>>>> Order Number Items needs refund Items Value  Missing items Reordered  Items
>>>>> Value  Comment  Incident #
>>>>> 100145915_2
>>>>> KSA-AHG-01776-023_2-4M
>>>>> GT-CH02525 203.73 AED TC-TT423228
>>>>> GT-CH79467-31 1,196.62 AED The order is showing canceled from Shipa,
>>>>> the customer wants a refund for the missing items  1233100
>>>>> 100152219_4 - - KSA-LALS-3H551610_8  54.93 AED The customer received
>>>>> a wrong product KSA-FAMC-10-1745117-Blue 1125544
>>>>> 100156825_2  KSA-AT-NC-SPPL8
>>>>> TC-TT446502GreenBlueBoys 590 AED KSA-LALS-126G776_9m
>>>>> KSA-AIP-219307
>>>>> KSA-IA-11507089
>>>>> 355.17 AED Please create CRA for the Items needs a refund 1184778
>>>>> 100148896_1 KSA-AHG-54262701-3-6M
>>>>> KSA-AHG-54264201-0-3M
>>>>> KSA-AHG-54750302-3-6M
>>>>> KSA-AHG-55072200-3-6M
>>>>> KSA-AHG-54263900-3-6M
>>>>> KSA-AHG-53938105-6-7Y
>>>>> KSA-AHG-53938105-8-9Y  522.01 AED TC-TT42257885
>>>>> BNDL-B-TT9  110.9 AED Please create CRA for the Items needs a refund
>>>>> 1233118
>>>>> 100163244_1  -   TC-Y3173 59 AED Wrong color received 1233149
>>>>> 100152219_2 MD-AC3120 179 AED - - The customer received a wrong item
>>>>> MD-AC3020, the customer wants to keep the wrong item but she wants the
>>>>> price  difference (40 AED) to be refunded   1125544
>>>>> 100152219_2 ASTA-HG205
>>>>> ASK-8702480
>>>>> HGT-700697251982 81.82AED - - The customer wants a refund for the
>>>>> damaged items  1144845
>>>>>
>>>>> On Mon, Aug 10, 2020 at 3:50 PM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Yaseen,
>>>>>>
>>>>>> As discussed on call I see most of the tickets are closed, please
>>>>>> share open ticket as we need to create CRA on behalf of tickets.
>>>>>>
>>>>>> Thanks
>>>>>> Vipul
>>>>>>
>>>>>> On Sun, 9 Aug 2020 at 17:14, Shady Elgendy <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Vipul Arora <[email-masked]>
>>>>>>>
>>>>>>> Thanks
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Sun, Aug 9, 2020 at 5:13 PM Asad . <[email-masked]> wrote:
>>>>>>>
>>>>>>>> Hussain and team,  Its super urgent! Please create CRA’s and close
>>>>>>>> these cases today it self. Some of these are pending since April. I want
>>>>>>>> commitment from all of you to close these cases today.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Any approval required from me?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>> *Date: *Sunday, 9 August 2020 at 4:26 PM
>>>>>>>> *To: *Zubair Wahid <[email-masked]>
>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>> [email-masked]>, Asad <[email-masked]>, Hussain Firoz
>>>>>>>> Miyagamwala <[email-masked]>, Ekta Jesswani <
>>>>>>>> [email-masked]>, Amir Julkarnain <[email-masked]>, Sagar
>>>>>>>> Khawani <[email-masked]>, Alaa Musa <[email-masked]>
>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update us at the soonest, the customer is following up n the
>>>>>>>> refund
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check and confirm in order for us to create the CRA
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jul 20, 2020 at 7:00 PM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please check the and confirm the items that needs a refund below,
>>>>>>>> we have placed a new order for the available items 600930357
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *Order Number*
>>>>>>>>
>>>>>>>> *Items needs refund*
>>>>>>>>
>>>>>>>> *Items Value *
>>>>>>>>
>>>>>>>> *Missing items Reordered *
>>>>>>>>
>>>>>>>> *Items Value *
>>>>>>>>
>>>>>>>> *Comment *
>>>>>>>>
>>>>>>>> 100145915_2
>>>>>>>>
>>>>>>>>
>>>>>>>> KSA-AHG-01776-023_2-4M
>>>>>>>> GT-CH02525
>>>>>>>>
>>>>>>>> 203.73 AED
>>>>>>>>
>>>>>>>> TC-TT423228
>>>>>>>> GT-CH79467-31
>>>>>>>>
>>>>>>>> 1,196.62 AED
>>>>>>>>
>>>>>>>> The order is showing cancelled from Shipa, the customer wants a
>>>>>>>> refund for the missing items
>>>>>>>>
>>>>>>>> 100152219_4
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> KSA-LALS-3H551610_8
>>>>>>>>
>>>>>>>> 54.93 AED
>>>>>>>>
>>>>>>>> The customer recived a wrong product KSA-FAMC-10-1745117-Blue
>>>>>>>>
>>>>>>>> 100156825_2
>>>>>>>>
>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>>
>>>>>>>> 590 AED
>>>>>>>>
>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>> KSA-AIP-219307
>>>>>>>> KSA-IA-11507089
>>>>>>>>
>>>>>>>> 355.17 AED
>>>>>>>>
>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>
>>>>>>>> 100148896_1
>>>>>>>>
>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>>
>>>>>>>> 522.01 AED
>>>>>>>>
>>>>>>>> TC-TT42257885
>>>>>>>> BNDL-B-TT9
>>>>>>>>
>>>>>>>> 110.9 AED
>>>>>>>>
>>>>>>>> Please create CRA for the Items needs refund
>>>>>>>>
>>>>>>>> 100163244_1
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> -
>>>>>>>>
>>>>>>>> TC-Y3173
>>>>>>>>
>>>>>>>> 59 AED
>>>>>>>>
>>>>>>>> Wrong color received
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 16, 2020 at 3:17 PM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Yaseen
>>>>>>>>
>>>>>>>> Please create a new order for mentioned items including the wrong
>>>>>>>> color item. We will dispatch them together.
>>>>>>>>
>>>>>>>> Hussain can you assist in creating the order again.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jul 16, 2020, 2:05 PM Yaseen Shaqra <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please update us up on the cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, Jul 14, 2020 at 8:02 PM Yaseen Shaqra <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Please find below the new issues that the customer is facing
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *100148896_1*, the customer did not receive the below items
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> KSA-AHG-54262701-3-6M
>>>>>>>> KSA-AHG-54264201-0-3M
>>>>>>>> KSA-AHG-54750302-3-6M
>>>>>>>> KSA-AHG-55072200-3-6M
>>>>>>>> KSA-AHG-54263900-3-6M
>>>>>>>> KSA-AHG-53938105-6-7Y
>>>>>>>> KSA-AHG-53938105-8-9Y
>>>>>>>> TC-TT42257885
>>>>>>>> BNDL-B-TT9
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *100143650*, The customer received damaged car seat
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> KSA-MD-BZ10504-01
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *100163244*, Wrong color received, the customer ordered blue and
>>>>>>>> she received pink
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> TC-Y3173
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 12, 2020 at 12:47 PM Alaa Musa <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair and Ahmed,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer has another issue now. For order # 100156825_2 . She
>>>>>>>> received part of the items, below items are missing:
>>>>>>>>
>>>>>>>> KSA-AT-NC-SPPL8
>>>>>>>> TC-TT446502GreenBlueBoys
>>>>>>>> KSA-LALS-126G776_9m
>>>>>>>> KSA-AIP-219307
>>>>>>>> KSA-IA-11507089 ( received part of the bundle (84 picec rather than
>>>>>>>> 168)
>>>>>>>>
>>>>>>>> Please dispatch asap customer is due on Tuesday
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>>
>>>>>>>> Alaa
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 9 Jul 2020 at 10:42, Yaseen Shaqra <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Hi Zubair,
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> as discussed yesterday about dispatching the shipments, until not
>>>>>>>> there are no records on the shipments
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer needs an answer today
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check and advise
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 5, 2020 at 11:49 AM Zubair Wahid <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>> Yes Asad
>>>>>>>>
>>>>>>>> I had spoken to Yaseen and sorted the issue
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sun, Jul 5, 2020 at 10:44 AM Asad . <[email-masked]> wrote:
>>>>>>>>
>>>>>>>> Has this case been addressed?
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *"Asad ." <[email-masked]>
>>>>>>>> *Date: *Thursday, 2 July 2020 at 5:19 PM
>>>>>>>> *To: *Yaseen Shaqra <[email-masked]>, Zubair Wahid <
>>>>>>>> [email-masked]>
>>>>>>>> *Cc: *Ahmed Irfan <[email-masked]>, customer care <
>>>>>>>> [email-masked]>, Hussain Firoz Miyagamwala <
>>>>>>>> [email-masked]>, Alaa Musa <[email-masked]>, Ekta
>>>>>>>> Jesswani <[email-masked]>, Amir Julkarnain <
>>>>>>>> [email-masked]>, Sagar Khawani <[email-masked]>
>>>>>>>> *Subject: *Re: Urgent Cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Zubair, can you please address this immediately.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Kind Regards,
>>>>>>>>
>>>>>>>> *Asad Pirzada*
>>>>>>>> Chief Operations Officer
>>>>>>>>
>>>>>>>> *M * +971 504 09 5386
>>>>>>>> *E* [email-masked]
>>>>>>>>
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> *From: *Yaseen Shaqra <[email-masked]>
>>>>>>>> *Date: *Thursday, 2 July 2020 at 2:53 PM
>>>>>>>> *To: *Asad <[email-masked]>
>>>>>>>> *Cc: *Zubair Wahid <[email-masked]>, Ahmed Irfan <
>>>>>>>> [email-masked]>, customer care <[email-masked]>,
>>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>, Alaa Musa <
>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir
>>>>>>>> Julkarnain <[email-masked]>, Sagar Khawani <
>>>>>>>> [email-masked]>
>>>>>>>> *Subject: *Urgent Cases
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Dear Asad
>>>>>>>>
>>>>>>>> We need your support here
>>>>>>>>
>>>>>>>> The customer is ordering frequently from us and her lifetime sales
>>>>>>>> since April until today is 17,841.59 AED
>>>>>>>>
>>>>>>>> She is facing several issues with all the orders that she placed,
>>>>>>>> and her due date is next week
>>>>>>>>
>>>>>>>> We need to solve all the issues below at the soonest:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         23-Apr-2020 // 100142271_2: she received the below
>>>>>>>> products damaged by the heat; we need your approval to refund the customer
>>>>>>>> without collecting the             items as its damaged and there is no use
>>>>>>>> to collect them (81.82AED)
>>>>>>>>
>>>>>>>>         Haribo Happy Cola 175g Cup ASTA-HG205 – (18.82AED)
>>>>>>>>
>>>>>>>>         Mustela - Vitamin Barrier Cream 123 (50ml) ASK-8702480 –
>>>>>>>> (31.50AED)
>>>>>>>>
>>>>>>>>         Charmm Baby Bottle, Toy Cleanser 650ml HGT-700697251982 –
>>>>>>>> (31.50AED)
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         1-May-2020 // 100145915_2:  is was assigned to Shipa but
>>>>>>>> until today it is not shipped
>>>>>>>>
>>>>>>>>  we placed a new order for the customer *100167000*, without
>>>>>>>> GT-CH02525 because it is OOS
>>>>>>>>
>>>>>>>> The customer wants a refund for the OOS product.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·        27-May-2020 // 100152219_2: The customer received a wrong
>>>>>>>> product different than she ordered, she ordered MD-AC3120 (179 AED)
>>>>>>>>
>>>>>>>> but she received MD-AC3020 (139 AED), the customer is okay to
>>>>>>>> refund the price different (40 AED) back to the same card that she used.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         27-May-2020 // 100152219_4: The customer ordered
>>>>>>>> KSA-LALS-3H551610_8 (94.76AED) but she received KSA-FAMC-10-1745117-Blue
>>>>>>>> (23AED)
>>>>>>>>
>>>>>>>> Please advise if we should place a new order for the customer
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> ·         8-Jun-2020 // 100156825_2: The shipment is not
>>>>>>>> dispatched yet with Barq
>>>>>>>>
>>>>>>>> ·         25-Jun-2020 // 100163244_1: The shipment is not
>>>>>>>> dispatched yet with Barq
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Shaqra*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>> *Error! Filename not specified.*
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Yaseen Mohammed*
>>>>>>>>
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>>> Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Yaseen Mohammed*
>>>>>
>>>>> Customer Care Representative
>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>> │ w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Mohammed*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Mohammed*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>