Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint
From: Ekta Jesswani <[email-masked]>
To: Mariya Christy <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Alaa Bataineh <[email-masked]>, Alaa Suliman <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Customer Care Team <[email-masked]>, Leena <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Date: Tue, 11 Aug 2020 17:26:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mariya,

Thank you for the update.

Please note, we do not have COD option available for KSA as of now.

@Ronald Gaviola <[email-masked]> Please check on the above cases as
we are getting more complaints of drivers collecting COD from customers at
the time of delivery

Thanks

Regards,
Ekta

On Tue, 11 Aug 2020 at 17:11, Mariya Christy <[email-masked]>
wrote:

> *Dear Ekta,*
>
>
>
> Please find below feedback received from KSA team with refer to below
> complaint.
>
>
>
>
>
> As per the courier he did not collect COD charges for the above airway
> bill but same consignee is having another shipment* awb # 290101459910*
> with *COD 169*, which was collected by him today (below airway bill
> details for the kind reference).
>
>
>
> Appreciate for the understanding.
>
>
>
>
>
>
>
>
>
>
> Thanks & Regards,
>
> *MARIYA CHRISTY*
>
> CS Key Accounts Agent
> Customer Service Dept.
> Dubai - United Arab Emirates
>
> T
>
> +971 4 606 9099
>
>  EXT
>
>   4032
>
> M
>
> +971 58 954 7017
>
>  F
>
> +971 4 235 1166
>
> E
>
> [email-masked] <[email-masked]>
>
> <http://www.smsaexpress.com/>
>
> <https://www.iso.org/home.html>
>
> <https://www.tapaonline.org/>
>
> <https://www.ticsi.org/>
>
> <https://sa.greatplacetowork.com/en/>
>
> <http://www.facebook.com/SMSAExpress>
>
>  <http://twitter.com/SMSAExpress>
>
> <http://www.instagram.com/SMSAExpress>
>
> <https://www.linkedin.com/company/smsaexpress/>
>
> [image: Description: Description: Please consider the environment before
> printing this email]
>
>
>
> This e-mail contains confidential information or information belonging to
> SMSA Express and is intended solely for the addressees. The unauthorized
> disclosure, use, dissemination or copying (either whole or partial) of this
> e-mail, or any information it contains, is prohibited. E-mails are
> susceptible to alteration and their integrity cannot be guaranteed. SMSA
> Express shall not be liable for this e-mail if modified or falsified. If
> you are not the intended recipient of this e-mail, please delete it
> immediately from your system and notify the sender of the wrong delivery
> and the mail deletion.
>
>
>
>
>
> *From:* Amir Julkarnain [mailto:[email-masked]]
> *Sent:* Tuesday, 11 August, 2020 4:54 PM
> *To:* Alaa Bataineh; Alaa Suliman
> *Cc:* Mariya Christy; Amir Mustafa Ebadda; Customer Care Team; Leena; Key
> Accounts - UAE; Mir Taqi Ali; Raghda Osama Abdelsalam Shemy; Ekta Jesswani
> *Subject:* Re: SMSA 290101509998 || Order 200326170 - Complaint
>
>
>
> +++ @Alaa Suliman <[email-masked]>
>
>
>
> On Tue, 11 Aug 2020 at 16:52, Amir Julkarnain <[email-masked]>
> wrote:
>
> +++ @Alaa Bataineh <[email-masked]>
>
>
>
> On Tue, 11 Aug 2020 at 16:33, Ekta Jesswani <[email-masked]> wrote:
>
> Hi Mariya,
>
>
>
> Any update on this case?
>
> The customer is following up on this issue and wants the amount refunded.
>
>
>
> Please check and update why cash was taken from the customer.
>
>
>
> We have similar complaints from other customers as well.
>
> Need you to update us asap.
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
> On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]>
> wrote:
>
> *Dear Ekta,*
>
>
>
> With refer to below complaint we will investigate and will update you ASAP.
>
>
>
> TKT# 2259747.
>
>
>
>
>
> Thanks & Regards,
>
> *MARIYA CHRISTY*
>
> CS Key Accounts Agent
> Customer Service Dept.
> Dubai - United Arab Emirates
>
> T
>
> +971 4 606 9099
>
>  EXT
>
>   4032
>
> M
>
> +971 58 954 7017
>
>  F
>
> +971 4 235 1166
>
> E
>
> [email-masked] <[email-masked]>
>
> <http://www.smsaexpress.com/>
>
> <https://www.iso.org/home.html>
>
> <https://www.tapaonline.org/>
>
> <https://www.ticsi.org/>
>
> <https://sa.greatplacetowork.com/en/>
>
> <http://www.facebook.com/SMSAExpress>
>
>  <http://twitter.com/SMSAExpress>
>
> <http://www.instagram.com/SMSAExpress>
>
> <https://www.linkedin.com/company/smsaexpress/>
>
> [image: Description: Description: Please consider the environment before
> printing this email]
>
>
>
> This e-mail contains confidential information or information belonging to
> SMSA Express and is intended solely for the addressees. The unauthorized
> disclosure, use, dissemination or copying (either whole or partial) of this
> e-mail, or any information it contains, is prohibited. E-mails are
> susceptible to alteration and their integrity cannot be guaranteed. SMSA
> Express shall not be liable for this e-mail if modified or falsified. If
> you are not the intended recipient of this e-mail, please delete it
> immediately from your system and notify the sender of the wrong delivery
> and the mail deletion.
>
>
>
>
>
> *From:* Ekta Jesswani [mailto:[email-masked]]
> *Sent:* Sunday, 09 August, 2020 2:14 PM
> *To:* Mariya Christy; Raghda Osama Abdelsalam Shemy
> *Cc:* Amir Mustafa Ebadda; Customer Care Team; Leena
> *Subject:* SMSA 290101509998 || Order 200326170 - Complaint
>
>
>
> Hi Mariya and Raghda,
>
>
>
> The subject order was delivered to the customer yesterday and he has
> complained the driver took an amount of *SAR 169* from the customer.
>
> The order is already paid and so, there was no COD to be collected.
>
>
>
> Please investigate this matter and let us know asap.
>
>
>
> Thanks
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Regards, *