Subject: SMSA 290101509998 || Order 200326170 - Complaint
From: Mariya Christy <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Alaa Bataineh <[email-masked]>, Alaa Suliman <[email-masked]>
Cc: Amir Mustafa Ebadda <[email-masked]>, Customer Care Team <[email-masked]>, Leena <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Tue, 11 Aug 2020 13:11:36 +0000
List-Id: <ccteam.mumzworld.com>

Dear Ekta,

Please find below feedback received from KSA team with refer to below complaint.

As per the courier he did not collect COD charges for the above airway bill but same consignee is having another shipment awb # 290101459910 with COD 169, which was collected by him today (below airway bill details for the kind reference).

Appreciate for the understanding.

[Description: cid:[email-masked]]
Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Amir Julkarnain [mailto:[email-masked]]
Sent: Tuesday, 11 August, 2020 4:54 PM
To: Alaa Bataineh; Alaa Suliman
Cc: Mariya Christy; Amir Mustafa Ebadda; Customer Care Team; Leena; Key Accounts - UAE; Mir Taqi Ali; Raghda Osama Abdelsalam Shemy; Ekta Jesswani
Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint

+++ @Alaa Suliman<mailto:[email-masked]>

On Tue, 11 Aug 2020 at 16:52, Amir Julkarnain <[email-masked]<mailto:[email-masked]>> wrote:
+++ @Alaa Bataineh<mailto:[email-masked]>

On Tue, 11 Aug 2020 at 16:33, Ekta Jesswani <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mariya,

Any update on this case?
The customer is following up on this issue and wants the amount refunded.

Please check and update why cash was taken from the customer.

We have similar complaints from other customers as well.
Need you to update us asap.

Thanks

Regards,
Ekta

On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ekta,

With refer to below complaint we will investigate and will update you ASAP.

TKT# 2259747.

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Ekta Jesswani [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, 09 August, 2020 2:14 PM
To: Mariya Christy; Raghda Osama Abdelsalam Shemy
Cc: Amir Mustafa Ebadda; Customer Care Team; Leena
Subject: SMSA 290101509998 || Order 200326170 - Complaint

Hi Mariya and Raghda,

The subject order was delivered to the customer yesterday and he has complained the driver took an amount of SAR 169 from the customer.
The order is already paid and so, there was no COD to be collected.

Please investigate this matter and let us know asap.

Thanks

--
Regards,

[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]

--
Regards,

[https://docs.google.com/uc?export=download&id=1vx9GjK5w4TX8awN5r192ZT0BxLw2nGcN&revid=0B7lJH7sxJ5zwK2pKMUdycXVzYzdnWE1TcEQ2RWVISitKK0NZPQ]

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--
Amir Hussain Julkarnain
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE