Subject: Re: Missing Item - 100139066/'/ awb: 70805046
From: Muhammad Habib <[email-masked]>
To: Ashish Nair <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, "Outbound.fc" <[email-masked]>, Mostafa Said <[email-masked]>, Mohit Caleb <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Asim <[email-masked]>, DXB CS <[email-masked]>, premiumaccount <[email-masked]>, [email-masked], Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Ronald Gaviola <[email-masked]>, Eugene Mugisa <[email-masked]>, Alaa Musa <[email-masked]>, Asad <[email-masked]>
Date: Tue, 11 Aug 2020 17:07:35 +0400
List-Id: <ccteam.mumzworld.com>

Processed for reshipping.
@Ronald Gaviola <[email-masked]>  Please dispatch ASAP.

On Tue, Aug 11, 2020 at 4:55 PM Ashish Nair <[email-masked]> wrote:

> Hi Habib,
>
> Item has been found & handed over to outbound.
>
>
> Regards,
>
> *Ashish.S.Nair*
> Inventory Controller
>
>
> *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> On Tue, Aug 11, 2020 at 4:28 PM Muhammad Habib <[email-masked]>
> wrote:
>
>> @Ashish Nair <[email-masked]>  PLease help here
>>
>> On Mon, Aug 10, 2020 at 7:26 PM Angeli Fontillas <[email-masked]>
>> wrote:
>>
>>> Hello Outbound Team,
>>>
>>> Shipment came from new FC, please help to check the missing car seat.
>>>
>>> Thank you.
>>>
>>>
>>> On Mon, 10 Aug 2020 at 19:13, Zubair Wahid <[email-masked]> wrote:
>>>
>>>> Hi Angeli
>>>> This order was dispatched from Dubai. If there is a missing item, you
>>>> can ask hussain to assist in creating a new order for the missing item.
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Mon, Aug 10, 2020 at 6:09 PM Angeli Fontillas <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Zubair,
>>>>>
>>>>> Kindly help us to check on this please, this is a case since April,
>>>>> ticket no. 1169402
>>>>>
>>>>> Customer received two boxes , one of the items was a travel system and
>>>>> the car seat was missing.
>>>>>
>>>>>
>>>>> *Jikel - Cruise Travel System - GreySKU-JRT-JK901115-90*
>>>>>
>>>>> Please advise as the customer is waiting for an update asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> On Mon, 10 Aug 2020 at 19:00, Angeli Fontillas <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello,
>>>>>>
>>>>>> Customer called in to follow up again, insisting that they only
>>>>>> received 1 box and the car seat was missing.
>>>>>>
>>>>>> Can we have a proof of delivery on this please.
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, 8 Aug 2020 at 19:22, Asim <[email-masked]> wrote:
>>>>>>
>>>>>>> *Dear Anita,*
>>>>>>>
>>>>>>>    As per system both pieces DLVD and scanned on same day.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kind Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Asim Atif*
>>>>>>>
>>>>>>> NAQEL Express
>>>>>>>
>>>>>>> Courier Business unit – Western
>>>>>>>
>>>>>>> Mobile : +966594936341
>>>>>>>
>>>>>>> Email :[email-masked]
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* DXB CS [mailto:[email-masked]]
>>>>>>> *Sent:* Saturday, August 08, 2020 5:13 PM
>>>>>>> *To:* 'Asim'
>>>>>>> *Cc:* 'premiumaccount'; [email-masked]; 'Samiya
>>>>>>> Sheikh'; 'customer care'; 'Hussain Firoz Miyagamwala'; 'Ronald Gaviola';
>>>>>>> 'Eugene Mugisa'; 'Alaa Musa'; 'Asad'; 'Ekta Jesswani'; 'Amir Julkarnain';
>>>>>>> 'Mary Anne Agapito'
>>>>>>> *Subject:* RE: Missing Item - 100139066/'/ awb: 70805046
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please assist here.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Anita D’souza
>>>>>>>
>>>>>>> Customer Service Team
>>>>>>>
>>>>>>> Mobile No: +971-504248925
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> .
>>>>>>>
>>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>> *Sent:* Saturday, August 8, 2020 6:06 PM
>>>>>>> *To:* DXB CS <[email-masked]>
>>>>>>> *Cc:* premiumaccount <[email-masked]>;
>>>>>>> [email-masked]; Samiya Sheikh <[email-masked]>;
>>>>>>> customer care <[email-masked]>; Hussain Firoz Miyagamwala <
>>>>>>> [email-masked]>; Ronald Gaviola <[email-masked]>;
>>>>>>> Eugene Mugisa <[email-masked]>; Alaa Musa <
>>>>>>> [email-masked]>; Asad <[email-masked]>; Ekta Jesswani <
>>>>>>> [email-masked]>; Amir Julkarnain <[email-masked]>
>>>>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Anita,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> What had happened to this case?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> We didn't hear from you since then.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer called today and asking for the missing car seat. She
>>>>>>> is extremely upset about this issue.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Eugene Mugisa <[email-masked]> @Asad <[email-masked]> @Ekta
>>>>>>> Jesswani <[email-masked]> @Amir Julkarnain
>>>>>>> <[email-masked]> -  the order was placed on 19 April, the
>>>>>>> order was delivered on 11 May up until now the car seat hasn't been
>>>>>>> delivered yet.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please assist us in resolving this issue once and for all.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jul 6, 2020 at 8:36 AM DXB CS <[email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Team ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and update here .
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Anita D’souza
>>>>>>>
>>>>>>> Customer Service Team
>>>>>>>
>>>>>>> Mobile No: +971-504248925
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> .
>>>>>>>
>>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Alaa Musa [mailto:[email-masked]]
>>>>>>> *Sent:* Sunday, July 5, 2020 9:55 AM
>>>>>>> *To:* DXB CS <[email-masked]>; Ronald Gaviola <
>>>>>>> [email-masked]>; premiumaccount <[email-masked]>
>>>>>>> *Cc:* Samiya Sheikh <[email-masked]>; Mary Anne Agapito <
>>>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>>>> Hussain Firoz Miyagamwala <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Missing Item - 100139066/'/ awb: 70805046
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update me with regards to this! where is the second package ?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Alaa
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 17 Jun 2020 at 12:45, Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly update urgently, @Ronald Gaviola <[email-masked]> please
>>>>>>> assist urgently.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 28, 2020 at 12:53 PM DXB CS <[email-masked]> wrote:
>>>>>>>
>>>>>>> Dear Mary ,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please allow us to check with concern team .
>>>>>>>
>>>>>>> Will revert you back soon.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Anita D’souza
>>>>>>>
>>>>>>> Customer Service Team
>>>>>>>
>>>>>>> Mobile No: +971-504248925
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> .
>>>>>>>
>>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>> *Sent:* Thursday, May 28, 2020 12:41 PM
>>>>>>> *To:* DXB CS <[email-masked]>
>>>>>>> *Cc:* customer care <[email-masked]>; Hussain Firoz
>>>>>>> Miyagamwala <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; Samiya Sheikh <[email-masked]>
>>>>>>> *Subject:* Missing Item - 100139066/'/ awb: 70805046
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi Anita,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> As per the customer, only 1 box was delivered by your courier.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The other box where it has this item is missing
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> JRT-JK901115-90
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>>>>>
>>>>>>> Jikel - Cruise Travel System - Grey
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Our record shows, 2 boxes have been given
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check and do the needful
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Regards,*
>>>>>>
>>>>>> *Angeli Fontillas*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> *Regards,*
>>>>>
>>>>> *Angeli Fontillas*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>
>>>
>>> --
>>> *Regards,*
>>>
>>> *Angeli Fontillas*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> --
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>>> .
>>>
>>
>>
>> --
>>
>>
>> Thanks & regards,
>>
>>
>>
>>

-- 

Thanks & regards,