Subject: Re: SMSA 290101509998 || Order 200326170 - Complaint
From: Ekta Jesswani <[email-masked]>
To: Mariya Christy <[email-masked]>
Cc: Amir Mustafa Ebadda <[email-masked]>, Customer Care Team <[email-masked]>, Leena <[email-masked]>, Key Accounts - UAE <[email-masked]>, Mir Taqi Ali <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Date: Tue, 11 Aug 2020 16:32:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mariya,

Any update on this case?
The customer is following up on this issue and wants the amount refunded.

Please check and update why cash was taken from the customer.

We have similar complaints from other customers as well.
Need you to update us asap.

Thanks

Regards,
Ekta

On Sun, 9 Aug 2020 at 16:35, Mariya Christy <[email-masked]>
wrote:

> *Dear Ekta,*
>
>
>
> With refer to below complaint we will investigate and will update you ASAP.
>
>
>
> TKT# 2259747.
>
>
>
>
>
> Thanks & Regards,
>
> *MARIYA CHRISTY*
>
> CS Key Accounts Agent
> Customer Service Dept.
> Dubai - United Arab Emirates
>
> T
>
> +971 4 606 9099
>
>  EXT
>
>   4032
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> M
>
> +971 58 954 7017
>
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> +971 4 235 1166
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> E
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> *From:* Ekta Jesswani [mailto:[email-masked]]
> *Sent:* Sunday, 09 August, 2020 2:14 PM
> *To:* Mariya Christy; Raghda Osama Abdelsalam Shemy
> *Cc:* Amir Mustafa Ebadda; Customer Care Team; Leena
> *Subject:* SMSA 290101509998 || Order 200326170 - Complaint
>
>
>
> Hi Mariya and Raghda,
>
>
>
> The subject order was delivered to the customer yesterday and he has
> complained the driver took an amount of *SAR 169* from the customer.
>
> The order is already paid and so, there was no COD to be collected.
>
>
>
> Please investigate this matter and let us know asap.
>
>
>
> Thanks
>
>
>
> --
>
> *Regards, *
>
>
>
>

-- 
*Regards, *