Subject: Re: Alternative item for 600937566 - Urgent
From: Erica Jane Serrano <[email-masked]>
To: Tamara Akhieva <[email-masked]>
Cc: Megha Dani <[email-masked]>, Nivya Kumar <[email-masked]>, Maricel Sadurai <[email-masked]>, customer care <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>
Date: Tue, 11 Aug 2020 16:16:14 +0400
List-Id: <ccteam.mumzworld.com>

Hi Tamara,

Thank you for reverting back even though on leave.

Well noted on this and will check and follow up with the supplier for the
same.

Thanks & Regards,

*Erica Serrano*
Logistics Executive

*P* +971 4 433 9455 Ext (1337)
*E* [email-masked] <[email-masked]>*

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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On Tue, Aug 11, 2020 at 4:13 PM Tamara Akhieva <[email-masked]> wrote:

> Hi Erica,
>
>
>
> I already informed both @Nivya Kumar <[email-masked]> and @Maricel
> Sadurai <[email-masked]> that both customers were informed today
> of the delay with the product supply and both have not answered yet.
>
> Please leave the orders as it, until we have the customer’s feedback.
>
>
>
> Thank you.
>
>
>
> *Tamara Akhieva*
> Commercial & Events Executive
>
> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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>
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>
>  <https://www.mumzworld.com/en/media-and-press>
>
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> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
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>
>
>
> *From:* Megha Dani <[email-masked]>
> *Sent:* Tuesday, August 11, 2020 3:20 PM
> *To:* Erica Jane Serrano <[email-masked]>
> *Cc:* Tamara Akhieva <[email-masked]>; Customer Care Team <
> [email-masked]>; Nivya Kumar <[email-masked]>; Kiran jit kaur <
> [email-masked]>; Mary Ann Balancio <[email-masked]>; Maricel
> Sadurai <[email-masked]>
> *Subject:* Re: Alternative item for 600937566 - Urgent
>
>
>
> Please ask someone from thw customer care Team to reach out to those
> customers.
>
>
>
> On Tue, Aug 11, 2020 at 3:17 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi Megha,
>
>
>
> Noted, Since tamara is on leave any idea who can I ask about the 2 SO?
>
>
>
> Since they are ageing - customers have to be informed. Please advise
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
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> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 3:15 PM Megha Dani <[email-masked]> wrote:
>
> Dear Erica,
>
>
>
>   700248185  Is canceled and refunded.
>
>
>
> The other two are under Tamara.
>
>
>
> Regards,
>
> Megha
>
>
>
> On Tue, Aug 11, 2020 at 2:02 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi Megha,
>
>
>
> Please advise for the other SOs
>
>
>
> *Days Open*
>
> *SO*
>
> *Sku*
>
> *Qty Back Ordered*
>
> *CS Comment*
>
> 15
>
> 700248185
>
> ALP-3282770209686
>
> 1
>
>
>
> 14
>
> 600937257
>
> ALP-3282770209686
>
> 2
>
> Willing to wait until 18th
>
> 4
>
> 600945960
>
> ALP-3282770209686
>
> 1
>
>
>
> 4
>
> 600945976
>
> ALP-3282770209686
>
> 1
>
>
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 1:53 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi Megha,
>
>
>
> Noted with thanks.
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]> wrote:
>
> Dear Erica,
>
>
>
> SO 600937257 has agreed to wait. Its 2 units in this SO.
>
>
>
> Regards,
>
> Megha
>
>
>
>
>
> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]> wrote:
>
> Dear Erica,
>
>
>
> I will follow up with customers today.
>
>
>
> Regards,
>
> Megha
>
>
>
> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi All,
>
>
>
> Any update from the customer?
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi All,
>
>
>
> Please see attached email from the Vendor Ordered items will be supplied
> on *18th of Aug. *
>
>
>
> Please advise the customer and ask if we should still proceed with the
> Order?
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <[email-masked]>
> wrote:
>
> Hi Tamara,
>
>
>
> Alright sure if the vendor confirms they will fulfill that would be great,
> we can place the orders.
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <[email-masked]>
> wrote:
>
> Hi Erica,
>
>
>
> As Niviya mentioned, the item will be fulfilled on 10th August. Vendor
> confirmed himself it is due to system issues, not unavailability. Therefore
> both orders placed are not OOS.
>
>
>
> *Tamara Akhieva*
> Commercial & Events Executive
>
> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/>[image:
> facebook] <https://www.facebook.com/mumzworld>
> <https://www.youtube.com/user/MumZworld>
> <https://www.snapchat.com/add/mumzworld.com>
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
> *From:* Erica Jane Serrano <[email-masked]>
> *Sent:* Thursday, August 6, 2020 11:10 AM
> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
> [email-masked]>
> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel Sadurai <
> [email-masked]>; Tamara Akhieva <[email-masked]>
> *Subject:* Re: Alternative item for 600937566 - Urgent
>
>
>
> HI Nivya,
>
>
>
> I hope you are well.
>
>
>
> This item is OOS with the vendor and as per their previous email- They are
> on Stock Count until 10th of Aug.
>
>
>
> Thanks & Regards,
>
> *Erica Serrano*
> Logistics Executive
>
> *P* +971 4 433 9455 Ext (1337)
> *E* [email-masked] <[email-masked]>*
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
>
>
> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]> wrote:
>
> Hi team,
>
>
>
> Please see below orders placed for the same item:
>
>
>
> Order number: *600945960 *
> Rene Furterer - Triphasic Reactional 12x 5ml
>
> SKU:*  ALP-3282770209686*
>
>
> @Mary Ann Please issue POs as soon as possible to book the item for us.
>
>
>
> @Erica Please try your best to get the items from the vendor as soon as
> possible and inform the concerned department to arrange Urgent delivery to
> the customer ASAP.
>
> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>
>
>
> Thank you and looking forward to your reply.
>
>
>
> Regards,
>
> Nivya
>
>