Subject: PayPal case PP-D-79769856
From: "[email-masked]' via payments" <[email-masked]>
To: Mona Ataya <[email-masked]>
Date: Tue, 11 Aug 2020 04:54:58 -0700
List-Id: <ccteam.mumzworld.com>

A new case has been created

Hello, Mumzworld FZ-LLC

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Your buyer filed a claim

Asralan Tamiz has requested a refund of ‪410.29 USD‬. If you agree to this request, the case will be closed after the refund has processed.

The buyer stated that the item was defective or not as described. Please be aware that due to consumer protection laws, PayPal cannot guarantee the return of your merchandise if the case is found in favor of the buyer. Please help us to resolve this issue by logging into the Resolution Center and providing us with any information that can help us with our investigation, such as tracking information or delivery confirmation.

If we don’t receive a response from you before 21 August 2020, this case will be closed and decided in your buyer’s favor.

The ‪410.29 USD‬ from this transaction is being temporarily held. This money will appear in your PayPal balance, but can’t be withdrawn until this is resolved.

View the case and respond

Transaction details

Case ID | PP-D-79769856

Buyer's name | Asralan Tamiz

Transaction date | 15 July 2020

Transaction amount | ‪410.29 USD‬

Transaction ID | 8VD4745299581811Y

Dispute amount | ‪410.29 USD‬

Item details

Item ID | BNDL-MZ-TWIN-BB4-AWL-BB4-AWL-BB4-AWL-BB5

Item description | Bumble & Bird - Robin Separable Twin Travel Stroller - Dark Grey

Item dispute reason | Item was not as described

Item details

Item ID | Standard Shipping

Item description | Shipping

Item dispute reason | Item was not as described

What to do next

Go to the Resolution Center and click Respond next to this case.

As a reminder, if you do not respond before 21 August 2020, the case will be closed and decided in your buyer's favor.

Thank you for your attention to this matter.

Learn how we review and resolve cases by viewing the PayPal User Agreement. Click Legal at the bottom of any PayPal page.

We keep records of all cases in the Resolution Center for your convenience.

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