Subject: Re: Alternative item for 600937566 - Urgent
From: Erica Jane Serrano <[email-masked]>
To: Megha Dani <[email-masked]>
Cc: Tamara Akhieva <[email-masked]>, Customer Care Team <[email-masked]>, Nivya Kumar <[email-masked]>, Kiran jit kaur <[email-masked]>, Mary Ann Balancio <[email-masked]>, Maricel Sadurai <[email-masked]>
Date: Tue, 11 Aug 2020 15:17:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Megha,

Noted, Since tamara is on leave any idea who can I ask about the 2 SO?

Since they are ageing - customers have to be informed. Please advise

Thanks & Regards,

*Erica Serrano*
Logistics Executive

*P* +971 4 433 9455 Ext (1337)
*E* [email-masked] <[email-masked]>*

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
facebook] <https://www.facebook.com/mumzworld> 
<https://www.youtube.com/user/MumZworld> 
<https://www.snapchat.com/add/mumzworld.com> 
<https://twitter.com/mumzworld>

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Tue, Aug 11, 2020 at 3:15 PM Megha Dani <[email-masked]> wrote:

> Dear Erica,
>
>   700248185  Is canceled and refunded.
>
> The other two are under Tamara.
>
> Regards,
> Megha
>
> On Tue, Aug 11, 2020 at 2:02 PM Erica Jane Serrano <[email-masked]>
> wrote:
>
>> Hi Megha,
>>
>> Please advise for the other SOs
>>
>> Days Open SO Sku Qty Back Ordered CS Comment
>> 15 700248185 ALP-3282770209686 1
>> 14 600937257 ALP-3282770209686 2 Willing to wait until 18th
>> 4 600945960 ALP-3282770209686 1
>> 4 600945976 ALP-3282770209686 1
>>
>> Thanks & Regards,
>>
>> *Erica Serrano*
>> Logistics Executive
>>
>> *P* +971 4 433 9455 Ext (1337)
>> *E* [email-masked] <[email-masked]>*
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
>>  <https://www.instagram.com/mumzworldcom/> [image:
>> facebook] <https://www.facebook.com/mumzworld> 
>> <https://www.youtube.com/user/MumZworld> 
>> <https://www.snapchat.com/add/mumzworld.com> 
>> <https://twitter.com/mumzworld>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Tue, Aug 11, 2020 at 1:53 PM Erica Jane Serrano <[email-masked]>
>> wrote:
>>
>>> Hi Megha,
>>>
>>> Noted with thanks.
>>>
>>> Thanks & Regards,
>>>
>>> *Erica Serrano*
>>> Logistics Executive
>>>
>>> *P* +971 4 433 9455 Ext (1337)
>>> *E* [email-masked] <[email-masked]>*
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 11, 2020 at 1:23 PM Megha Dani <[email-masked]> wrote:
>>>
>>>> Dear Erica,
>>>>
>>>> SO 600937257 has agreed to wait. Its 2 units in this SO.
>>>>
>>>> Regards,
>>>> Megha
>>>>
>>>>
>>>> On Tue, Aug 11, 2020 at 10:25 AM Megha Dani <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Erica,
>>>>>
>>>>> I will follow up with customers today.
>>>>>
>>>>> Regards,
>>>>> Megha
>>>>>
>>>>> On Tue, Aug 11, 2020 at 9:45 AM Erica Jane Serrano <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi All,
>>>>>>
>>>>>> Any update from the customer?
>>>>>>
>>>>>> Thanks & Regards,
>>>>>>
>>>>>> *Erica Serrano*
>>>>>> Logistics Executive
>>>>>>
>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Aug 10, 2020 at 1:11 PM Erica Jane Serrano <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Please see attached email from the Vendor Ordered items will be
>>>>>>> supplied on *18th of Aug. *
>>>>>>>
>>>>>>> Please advise the customer and ask if we should still proceed with
>>>>>>> the Order?
>>>>>>>
>>>>>>> Thanks & Regards,
>>>>>>>
>>>>>>> *Erica Serrano*
>>>>>>> Logistics Executive
>>>>>>>
>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>> Dubai, UAE
>>>>>>>
>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>
>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>
>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Aug 6, 2020 at 11:23 AM Erica Jane Serrano <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Tamara,
>>>>>>>>
>>>>>>>> Alright sure if the vendor confirms they will fulfill that would be
>>>>>>>> great, we can place the orders.
>>>>>>>>
>>>>>>>> Thanks & Regards,
>>>>>>>>
>>>>>>>> *Erica Serrano*
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Aug 6, 2020 at 11:15 AM Tamara Akhieva <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Erica,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> As Niviya mentioned, the item will be fulfilled on 10th August.
>>>>>>>>> Vendor confirmed himself it is due to system issues, not unavailability.
>>>>>>>>> Therefore both orders placed are not OOS.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Tamara Akhieva*
>>>>>>>>> Commercial & Events Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 245 1307  *P *+971 54 348 7776* E* [email-masked]
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/>[image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld>
>>>>>>>>> <https://www.youtube.com/user/MumZworld>
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com>
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>> Confidentiality Notice: This e-mail message, including any
>>>>>>>>> attachments, is for the sole use of the intended recipient(s) and may
>>>>>>>>> contain confidential and privileged information. Any unauthorized review,
>>>>>>>>> use, disclosure or distribution of this information is prohibited, and may
>>>>>>>>> be punishable by law. If this was sent to you in error, please notify the
>>>>>>>>> sender by reply e-mail and destroy all copies of the original message.
>>>>>>>>> Please consider the environment before printing this e-mail.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Erica Jane Serrano <[email-masked]>
>>>>>>>>> *Sent:* Thursday, August 6, 2020 11:10 AM
>>>>>>>>> *To:* Nivya Kumar <[email-masked]>; Kiran jit kaur <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Cc:* Mary Ann Balancio <[email-masked]>; Maricel Sadurai
>>>>>>>>> <[email-masked]>; Tamara Akhieva <[email-masked]>
>>>>>>>>> *Subject:* Re: Alternative item for 600937566 - Urgent
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> HI Nivya,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> I hope you are well.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This item is OOS with the vendor and as per their previous email-
>>>>>>>>> They are on Stock Count until 10th of Aug.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thanks & Regards,
>>>>>>>>>
>>>>>>>>> *Erica Serrano*
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>> *P* +971 4 433 9455 Ext (1337)
>>>>>>>>> *E* [email-masked] <[email-masked]>*
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Aug 6, 2020 at 11:08 AM Nivya Kumar <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please see below orders placed for the same item:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Order number: *600945960 *
>>>>>>>>> Rene Furterer - Triphasic Reactional 12x 5ml
>>>>>>>>>
>>>>>>>>> SKU:*  ALP-3282770209686*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mary Ann Please issue POs as soon as possible to book the item
>>>>>>>>> for us.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Erica Please try your best to get the items from the vendor as
>>>>>>>>> soon as possible and inform the concerned department to arrange Urgent
>>>>>>>>> delivery to the customer ASAP.
>>>>>>>>>
>>>>>>>>> (NOTE:  vendor confirmed stock will be fulfilled oN 10th August)
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you and looking forward to your reply.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Nivya
>>>>>>>>>
>>>>>>>>>